Presented at each TTC Board Meeting
TTC CEO Andy Byford introduced the Chief Executive Officer’s Report to the TTC Board in 2012. This newly styled report provides a corporate-level focus on the TTC’s Key Performance Indicators and their respective targets.
A 25-point scorecard measures critical projects and items, such as punctuality, reliability, financials and safety and security. It shows at-a-glance the performance status of each target and how each is trending.
The document is reflective of the new CEO’s drive to modernize the look and feel of the TTC, and increase the visibility and transparency of overall system performance.