533.2 Million Riders
- In 2017, the TTC carried 533.2 million riders.
- On June 15, 2017, the TTC carried its 31 billionth customer – or four times the world’s population – since its inception in 1921. With one billion customers carried approximately every 22 months, the 32 billionth rider is projected to arrive in the spring of 2019.
- Nearly 85 per cent of all local transit trips in the GTA are made on the TTC. With 1.7 million customers on an average weekday, the TTC maintains a cost-recovery rate of more than 70 per cent from the farebox – one of the highest on the continent.
- The TTC has the third largest ridership in North America, after Mexico City and New York City – cities with populations greater than eight million people.
Rider Stats (in millions)
2017 at a Glance
- February 6: The TTC unveiled its 2017 Customer Charter containing 37 time-bound commitments to customers. It was the TTC’s fifth charter announcement.
- April 4: The final two Toronto Rocket subway cars arrived at Wilson Yard to complete the delivery of 82 fully accessible Toronto Rocket train sets.
- May 7: Downsview Station was officially renamed Sheppard West Station in advance of the opening of the Line 1 extension to York Region.
- May 8: The TTC began random drug and alcohol testing for employees in safety-sensitive positions, as well as designated management and executives of the TTC.
- May 14: The TTC’s Peer Support Program won a National Corporate Leadership Award from the Canadian Urban Transit Association.
- May 27: Toronto got its first look at the new Downsview Park and York University stations as part of the annual Doors Open event.
- June 26: The TTC was named Outstanding Public Transportation System for 2017 by the American Public Transportation Association.
- July 12: The TTC officially celebrated 31 billion riders carried since 1921 by presenting a MDP subscriber with a year’s worth of complimentary monthly passes.
- August 30: The TTC, in partnership with Universal Music Canada and Apple Music, celebrated the launch of Tracks on Tracks, a new program that includes two distinctive TTC-branded playlists – Rush Hour and Hush Hour.
- September: With its third elevator entering service, St Clair West became the TTC’s 36th accessible station. Later in the month, Woodbine became the TTC’s 37th accessible station.
- September 3: The TTC’s new accessible streetcars made their maiden voyage for customers on the 512 St Clair route.
- September 5: The TTC began a nine-month pilot project to test various service enhancements on the 400 Lawrence Manor and 404 East York Community Bus routes.
- September 6: The TTC launched a bold campaign (This Is Where) and free mobile app (SafeTTC) as part of its commitment to combat harassment and enhance public safety on the TTC.
- September 21: The TTC was awarded the Ontario Safety League’s Award of Excellence for Public Safety for the recently implemented random drug and alcohol testing program.
- October 25: The TTC conducted an extensive emergency simulation with first responders and community partners at the new York University Station.
- October 28: The TTC hosted public open houses at the new Pioneer Village, Highway 407 and Vaughan Metropolitan Centre stations.
- October 28: Wheel-Trans made its first-ever customer drop-off at a conventional bus stop as part of the Family of Services Pilot.
- November 12: The King Street Transit Pilot began a year-long reconfiguration of the central portion of King (Bathurst to Jarvis) with the goal of improving the speed and reliability of the 504 King and 514 Cherry streetcar services.
- November 21: CEO Andy Byford announced that he will be leaving the TTC to take the role of President and CEO of New York City Transit.
- November 26: The TTC entered the final stages of testing on the Line 1 extension with the start of “ghost service” between Sheppard West and Vaughan Metropolitan Centre stations.
- November 28: The TTC Board unanimously approved the appointment of Deputy CEO/Chief Service Officer Rick Leary as Acting CEO, effective December 23.
- December 15: The TTC officially opened the Line 1 Extension to York Region with an official ribbon-cutting ceremony held at the new Vaughan Metropolitan Centre terminal station with The Right Honourable Justin Trudeau, PC, MP, Prime Minister of Canada; The Honourable Kathleen Wynne, MPP, Premier of Ontario, His Worship John Tory, Mayor of Toronto; and Wayne Emmerson, Regional Chairman and CEO of York Region.
- December 16: The TTC hosted a public open house at the new Finch West Station.
- December 17: First day of revenue service on the Line 1 extension. All six stations are fully accessible, Wi-Fi-equipped, PRESTO-enabled, and staffed by new Customer Service Agents.
- December 31: Coxwell became the TTC’s 44th accessible station.
- December 31/January 1, 2018: For the fifth consecutive year, the TTC offered free New Year’s Eve rides courtesy of Corby Spirit and Wine.
A simple solution to unlocking gridlock: in the A.M. rush it takes 55 cars* to carry 61 commuters who can otherwise be comfortably seated on one articulated streetcar heading downtown.
*Average 1.11 automobile occupancy for inbound trips to the city of Toronto.
Modernizing the TTC
A transit system that makes Toronto proud.
To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of Safety, Service and Courtesy.
To keep Toronto moving as we transform public transit and modernize the TTC.
Our 7 Strategic Objectives
To keep the TTC moving in the right direction, the TTC has defined seven strategic objectives to help realize Our Vision. They are: Safety, Customer, People, Assets, Growth, Financial Sustainability and Reputation.
Our Core Value
Valuing time. For most, public transit represents the fastest and most cost-effective way to move around Toronto. At the TTC, this means valuing both the quality and quantity of time our customers spend with us. Valuing time lies at the heart of everything we do and everything we measure – it’s a strong and deep-seated principle that will guide us forward.
Key Performance Indicators (KPIs)
Among the tools and targets that will help in the drive to modernize the TTC is the Key Performance Indicators. The TTC measures critical items, such as punctuality, reliability, financials, and safety and security. A daily report shows at a glance how the TTC did on the previous business day to meet its commitment to provide punctual Subway/RT, bus and streetcar service, as well as reliable up-time availability of elevator and escalator service in subway stations. The KPI also includes a Customer Satisfaction Survey/Mystery Shopper Survey, which is valuable for measuring what customers are saying and feeling about the TTC. As well, each month the CEO’s Report presented to the TTC Board and public provides greater detail on performance, creating greater accountability to our customers.
TTC Stop Stats
Total number of service stops served by TTC vehicles in Toronto and the GTA.
Total number of bus stops (inside Toronto).
Total number of bus stops (outside of Toronto served by contracted TTC vehicles).
Total number of streetcar stops (all inside Toronto).
Total number of stops with shelters.
Total number of accessible stops served by TTC vehicles in Toronto and the GTA (7,365 within Toronto [7,315 bus/41 streetcar stops], 151 bus stops outside Toronto).
Request Stop Program
Any TTC customer who is travelling alone by bus, between 9 p.m. and 5 a.m., can take advantage of the TTC’s Request Stop Program. Request Stop allows a customer who may be feeling vulnerable to exit the bus at a location between regular TTC stops. Here’s how it works:
- When the customer is at least one TTC stop ahead of where he or she would like to exit the bus, he or she will advise the Operator that a Request Stop is being made. Please note that the Operator must be able to stop the bus safely to meet the request.
- The customer will exit the bus by the front doors. The rear doors will remain closed. Reminder: Request Stop is not available on streetcars. Streetcars travel in the middle of the roadway too far from the sidewalk to let customers exit the vehicle safely at an unmarked stop.
Stops Between Stops
TTC Operators may exercise discretion when it comes to stopping their bus between regular TTC stops for any customers expressing a genuine need to exit the vehicle, regardless of gender or time of day. The only restrictions are:
- Whatever the location, the TTC vehicle must be able to stop in a safe manner.
- The Operator must have an unobstructed view out of the front doors and must be able to inspect the bus mirrors.
- Whatever the reason to stop between stops, the person making the request must truly be in need (i.e. personal safety or has a disability).
Official Opening Dates
- Yonge Subway (Eglinton to Union): March 30, 1954
- University Subway (Union to St George): February 28, 1963
- Bloor-Danforth Subway (Keele to Woodbine): February 25, 1966
- Bloor-Danforth Subway Extensions to Islington and Warden: May 10, 1968
- Yonge Subway Extension to York Mills: March 30, 1973
- Yonge Subway Extension to Finch: March 29, 1974
- Spadina Subway (St George to Wilson): January 27, 1978
- Bloor-Danforth Subway Extensions to Kipling and Kennedy: November 21, 1980
- Scarborough RT: March 22, 1985
- North York Centre Subway Station: June 18, 1987
- Harbourfront Light Rail Transit: June 22, 1990
- Spadina Subway Extension to Downsview: March 31, 1996
- Spadina Streetcar: July 27, 1997
- Harbourfront Extension: July 21, 2000
- Sheppard Subway (Sheppard-Yonge to Don Mills): November 22, 2002
- York University Busway: November 20, 2009
- Toronto-York Spadina Subway Extension (Downsview Park to Vaughan Metropolitan Centre): December 15, 2017
The TTC is responsible for establishing, operating and maintaining a local passenger transportation system within the urban area of the city of Toronto.
The TTC is a City of Toronto board and a body corporate. The TTC is governed by an 11-member Board consisting of both City Councillors and members of the general public.
The Board establishes service and fare levels to ensure that customer demand is met and budgets are balanced. The Board also: approves corporate policies relating to the operations of the TTC and its employees; directs labour and employee relations matters; and provides oversight in relation to the establishment, operation and maintenance of the transit system.
The TTC is responsible for presenting its Board with a balanced budget each year. City Council approves the annual operating subsidy it makes to the TTC. Decisions on fare and service levels are made by the Board.
Board meetings are generally held monthly in public to review policy and operating matters of the TTC. All members of the Board serve at the pleasure of City Council.
Councillors are appointed to the TTC Board by City Council on recommendation of the City of Toronto Striking Committee. Citizen members are appointed to the TTC Board by City Council through the City’s Public Appointments process. The TTC Chair is elected representative appointed by a vote of City Council. The TTC Vice-Chair is a citizen member appointed by a vote of the TTC Board.
Contact the TTC
TTC Routes, Schedules & Fares: 416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). TTY Line: 416-481-2523.
Lost & Found (Bay Subway Station): 416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). TTY Line: 416-338-0358.
Customer Complaints/Compliments: 416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Walk-in service to Customer Service Centre [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m., closed holidays); extended hours, 7 a.m. to 7 p.m. every Thursday, and the first and last business day of each month). TTY Line: 416-338-0357.
Metropass Discount Plan Office: 416-397-8827 (Monday-Friday, 8:30 a.m. to 5 p.m., closed weekends and holidays. Walk-in service for MDP Office [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m.; extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month).
TTC Photo ID Facility: Sherbourne Station, in-person visits weekdays, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 4 p.m., closed Sunday and holidays. Not accessible by elevators.
Elevator Service Status: 416-539-LIFT (5438) or 416-393-4636, press 5, then 2.
TTC online: The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at www.twitter.com/TTCnotices or like the TTC on Facebook at www.facebook.com/TorontoTransitCommission or post a comment or suggestion at .www.twitter.com/TTChelps. To receive Subway/RT service disruption notifications by e-mail, go to ttc.ca and register under My TTC e-Services. E-mail alerts include a route filtering feature and elevator status updates.
Wheel-Trans: Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; TTY 416-393-4555, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.
TTC mailing address: 1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2