How does the 5-Year Service Plan & 10-Year Outlook fit into the TTC’s many other ongoing and future projects?

The service improvements proposed through this Plan will help prepare for when major capital projects come on line over the next decade, such as the Eglinton Crosstown LRT and Finch West LRT. There are many other major capital projects planned, and when combined with our service improvements in the shorter term, the TTC will be in an even stronger position to meet our customers’ (and future customers’) needs.

The 5-Year Service Plan & 10-Year Outlook will place renewed focus on improving the speed and reliability of the surface transit network by introducing low-cost but high-value measures. We recognize that there are many other public transit initiatives underway across the region, which are supported by, but are not the focus of, this plan including: 

  • new or planned subway lines
  • the subway upload
  • major capital investments and infrastructure
  • fare integration implementation

What is a Service Plan?

The TTC prepares annual service plans, which are detailed plans and schedules for vehicles and staff that run the TTC.

An annual service plan reviews the overall performance of the TTC network relative to the service standards related to ridership, access, speed, reliability, crowding, and fiscal performance. The performance review informs decisions on where service is needed and where service requires action to improve performance.  

The annual plan also maintains a 20-year, system-wide “look-ahead” for vehicle requirements to accommodate increases in customer demand, new higher-order transit lines like Line 5 Eglinton, new service initiatives like express buses, and operational business requirements like the procurement of new vehicle types (e.g., low-floor streetcars).

This 5-Year Service Plan & 10-Year Outlook will set the 2020 Annual Service Plan and provide a blueprint for those that come after. Moving forward, customers and stakeholders will have an opportunity to provide input during the annual planning process.

What are examples of surface transit improvements that may come from this Plan?

Tools and strategies to improve access, speed, reliability and comfort could include:

  • queue jump lanes
  • transit signal priority
  • exclusive transit lanes
  • all-door boarding
  • transit plazas and pedestrian zones
  • stop consolidation
  • express or direct services
  • increased frequency
  • larger buses
  • adjustments to schedules and routes
  • improved shelters and lighting
  • real-time customer information
  • wi-fi on-board and at stations
  • improved integration with other transit partners and mobility services, and
  • and many more improvements