Effective July 2, masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

    *TTC By-law No. 1, s. 3.13(a)

Blue card with smiling face stating I am unable to wear a mask. Please maintain physical distancing.

We recognize that not everyone is able to wear a mask, so the TTC has created a card that customers can use as a visual identifier for exemptions. These cards are provided as a courtesy by the TTC; customers who cannot wear a mask are not required to carry them.

Customers who wish to obtain one of these cards or buttons can visit the Customer Service Centre above Davisville Station (1900 Yonge Street) between 8:30 a.m. and 4:30 p.m., Monday to Friday.

Cards are also available at select subway stations, including Kipling, York University, Union and Bloor-Yonge. TTC and Wheel-Trans Customers can also request a card be sent to them by mail by calling TTC Customer Information at 416-393-4636 or Wheel-Trans Customer Service at 416-393-4111.