Masks or face coverings are mandatory when travelling on the TTC, with some exceptions. When correctly worn, masks should cover both mouth and nose. As we continue to educate and monitor compliance, we’re pleased that the vast majority of customers are protecting themselves and others by wearing some form of face covering.

To support our customers in this change we will be employing a one-time targeted strategy to distribute one million non-medical masks. Half of the masks will be distributed to TTC customers in the community through a partnership with the City of Toronto Poverty Reduction Office and affiliated agencies. The other half will be distributed by TTC employees through a rotating campaign in TTC stations, in Wheel-Trans and at high traffic bus interchanges. Please note that the masks are one-time use only (disposable).

TTC branded, washable and reusable non-medical face masks are available for purchase at TTCShop.ca. All proceeds will go to United Way.

The TTC has also selected a vending company to install personal protective equipment (PPE) machines in 10 stations. The machines offer customers a convenient way to purchase items they may need or want while travelling on the system. Customers can purchase a variety of items from the vending machines including one-use and multi-use face coverings, gloves, sanitizer and wipes. Customers can pay using cash and cashless methods. By the end of November, PPE vending machines will be installed at the following stations: Queen, Union, Davisville, Finch, Vaughan Metropolitan Centre, Kennedy, St George, Bloor-Yonge, Don Mills and Kipling.

The TTC will not be enforcing the use of masks or face coverings. Customers who do not have a mask or face covering will still be permitted to board TTC vehicles. Not all medical or other conditions are visible. Customers unable to wear a mask can obtain a mask exemption card or button.

*TTC By-law No. 1, s. 3.13(a)

Read our frequently asked questions about cloth face coverings and preventing the spread of COVID-19.