Compliments, Complaints and Suggestions
You have a say
Your feedback helps us provide the best service possible. Please let us know what we are doing well and where we can look for improvements
How we keep you involved in the process when you file a Customer Communications with us - Customer Communications Process
Give us a compliment
For example, a compliment regarding a TTC employee, the quality of our subway, bus or streetcar service, or any other aspect of operation.
Or, is this complaint / suggestion about:
For example a subway, bus or streetcar delay, escalators / elevator outages, facilities complaints or token vending machine shortages; Or a suggestion on how we can improve any aspect of our service;
For example, a discourtesy, a fare or transfer dispute or the manner in which a vehicle is operated. Employee names are not mandatory; employees can be identified by name, run number, badge number, vehicle number or vehicle run number, and station collectors by subway station booth location and date and time.
If you ever have any questions or comments about Wheel-Trans services or policies, please go to Contact Wheel-Trans
Contact us daily
7:00 a.m.- 10:00 p.m., except statutory holidays.
TTY Hearing Impaired Service
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5:00 p.m., except statutory holidays.
Extended hours, 7:00 a.m. - 7:00 p.m. every Thursday and the first and the last business day of each month