Background

1921 view of Queen St. looking east to Yonge St.

The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.

A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 12,500 dedicated and professional employees.

In recent years, however, funding constraints, political change and insufficient focus on the customer have led to a loss of momentum at the TTC and a tarnished reputation. While safety standards remain high, there is a need to modernize our practices, culture and outlook in order to improve customer satisfaction, drive up staff morale, and to restore the TTC’s reputation as a role model among world transit systems.