Objective: Effective, efficient management of assets that delivers reliable services in a state of good repair. 

Core Strategy 4

Excel at Asset Management and Operational Performance


Chief Operating Officer, Chief Service Officer

Overview of deliverables:

TTC employee cleaning the inside of a subway train.A focus on maintaining safe, reliable operation across all modes is essential to the smooth running of the TTC system.

We will use enhanced asset management techniques to improve asset reliability and place greater emphasis on real-time active supervision of and intervention in the service to keep our network moving.

The introduction of automatic train control on the Yonge-University-Spadina (YUS) Line will enhance service capacity, and the introduction of new vehicles and technologies will increase customer comfort and improve service reliability.

How we will measure success:

  • Service punctuality
  • Service reliability
  • Asset availability metrics
  • Project delivery vs. plan
  • Customer satisfaction metrics for service quality, system cleanliness and information

Key initiatives to deliver the assets objective:

Capacity Management

We will procure new vehicles to increase capacity on modes and routes where demand currently exceeds supply, and to achieve efficiencies in larger vehicle operations.

Specific activity will include:

  • Continued roll-out of Toronto Rocket trains on the YUS Line and continued focus on reliability growth strategies.
  • Introduction of automatic train control on the YUS Line.
  • Testing and implementation of new low-floor streetcar fleet.

Asset Management

We need to improve the underlying reliability of vehicles and infrastructure. Detailed knowledge of our assets will inform investment decisions and we will assess real-time performance of all asset types.

Specific activity will include:

  • Targeted programs to improve vehicle reliability on all modes.
  • Strategies to maximize asset availability.
  • Targeted programs to improve reliability of key infrastructure assets.
  • Track renewal program to get full benefit of automatic train control.
  • Customer-focused asset maintenance procedures.

System Cleanliness

The cleanliness of TTC stations and vehicles reflects the competency of our ability to manage a transit network.

Specific activity will include:

  • Targeted programs to improve vehicle cleanliness.
  • Annual subway station cleaning program.

Proactive Service Management

Service reliability is as important as service punctuality. We must improve incident management, route management and information distribution during normal, degraded and emergency situations.

Specific activity will include:

  • Review of operational procedures to deliver customer-led rather than production-led decision making.
  • Route management strategy to reduce short-turns and vehicle bunching.
  • Real-time information strategy.
  • Strengthened command and control, and incident management arrangements.
  • Introduction of service disruption teams to assist customers during prolonged disruptions.
  • Dedicated incident management training program for Emergency Response Commanders.

TTC employee fixing lights in subway station.