Objective: A transit system that manages its risks, that protects its customers, contractors and employees, and that minimizes its impact on the environment.

Core Strategy 1

Transform our business through the systematic identification and control of risk


Head of Safety and Environment

Overview of deliverables:

TTC Employee writing in clip board.Safety must remain the bedrock of TTC operations. Through this core strategy we will deliver a much more structured, systematic, risk-driven approach to managing safety.

We will employ international best practices to update the Safety, Health and Environment (SHE) management system and to develop a safety risk register.

We will introduce an enterprise risk management system to improve planning and preparedness for emergencies.

We will also overhaul arrangements for employee engagement, with the mutual objective of maintaining a robust internal responsibility system.

How we will measure success:

  • Lower customer injury rate
  • Fewer operational safety incidents
  • Lower frequency and severity of employee lost-time injury
  • Fewer referrals to regulatory agencies and associated work refusals
  •  Quantified risk reduction to known hazards

Key initiatives to deliver the safety objective:

Enterprise Risk Management

The TTC will adopt an Enterprise Risk Management model to improve strategic decision-making and business case development based on the company risk profile. It will be used to overhaul the corporate emergency planning program, including contingency plans for the top enterprise risks.

Operational and Occupational Safety

The TTC will update and streamline the way it manages safety risk and how it plans risk management in the workplace.

Specific initiatives will include:

  • Development and implementation of a new safety, health and environment management system to replace the dated System Safety Plan. The new system will describe a more decentralized safety structure where the corporate function is one of guidance, advice, support and oversight, and local management is ultimately accountable for the management of SHE risks.
  • Development and maintenance of a corporate risk register and risk profile to provide management with the tools and data to make risk-informed decisions.
  • Implementation of a new corporate-wide fire safety program that includes comprehensive fire and evacuation plans for all properties. A vital component of the new program will be the introduction of skilled and accountable Group Station Managers for each property.
  • Overhaul of existing health and safety management and consultative arrangements to improve the internal responsibility system at the workplace.
  • Introduction of a standing safety rules committee to ensure that rules are fit for purpose, understood by all affected employees, enforced and audited.
  • Update of all corporate environmental, health and safety programs to address legislative changes such as the globally harmonized system for hazardous materials and a corporate incident program.
  • Continuous improvement in the quality assurance and safety management system audit programs to reflect changes in the managed system.

Environmental Safety

As a public transit operator, the TTC is the environmentally-conscious alternative to private transport. We must manage our business to ensure compliance with all applicable environmental laws and regulations.
Specific initiatives will include:

  • Base-lined legal compliance audit of all TTC activities.
  • Development of an updated environmental plan as part of the
    overall EHS management system and implementation of a strategy
    to achieve compliance.