Summary and Next Steps
A number of activities can now go forward
Our five-year plan represents a top-to-bottom transformation of the TTC.
To deliver the change needed, and to do it with precision, requires close
co-ordination of activity and strong oversight.
A number of activities can now go forward:
- Map activities across a master plan for regular tracking
- Identify specific improvements, as measured by key performance indicators (KPIs), for individual programs
- Define targets for Group Chiefs and separate into detailed activities
- Brief stakeholders and staff
- Determine if further activities should be added
- Define priorities and limit the addition of non-critical work streams
Point 6 is critical: if the TTC is to complete such a sea change in performance, processes, equipment and culture, we must take a disciplined approach to resist scope creep.
When this plan is fully implemented, the TTC will have undergone a remarkable transformation in a very tight timeline. And we will have delivered on our vision of a transit system that makes Toronto proud.
Contact us daily
7 a.m.- 10 p.m., except statutory holidays.
416-393-3030
TTY Hearing Impaired Service
416-338-0357
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5 p.m., except statutory holidays.
Extended hours, 7 a.m. - 7 p.m. every Thursday and the first and the last business day of each month