The Customer Charter is the TTC’s commitment to Toronto and to you, our customer. It makes promises on what you can expect from the TTC in the coming year and focuses on five key areas with specific goals for each. We will post quarterly reports to demonstrate how we are performing. Our vision is a transit system that makes Toronto proud.

Our Commitment

Transportation services collage

We will provide you with clear information, helpful staff, the latest technology, comfort and cleanliness.

Informative

Man looking at mobile phone

Customer communication is important to you. We are committed to getting you up-to-the-minute information, when it’s needed the most.

Responsive

Man with glasses smiling

Getting you to your destination on time and with improved comfort. Helpful staff will be available to assist you.

Renewal

Train ariving at station

Providing you with the latest and most comfortable vehicles.

Accessible and Modern

Wheel chair on a busy street

We will modernize and upgrade our facilities in order to better meet your expectations so that everyone can use them.

Clean

Clean subway station

We will maintain and improve our appearance so that the TTC is a transit system that makes Toronto proud.

Quarterly Reports

The TTC customer charter report will clearly identify our commitments and accomplishments for each financial quarter. It will serve to descibe how and what we did to meet our objectives in each of our five categories.

Meet the Managers

Speak with TTC managers in a personal way at subway stations and surface interchanges throughout the system.