Customer Communications Process
How we keep you involved
Six steps how we keep you involved in the Customer Communications Process:
- Let Us Know:
Tell us your compliment, complaint or suggestion by phone, mail, on-line form or in-person visit. - We Let You Know:
We can check out and answer some questions about service delays or TTC policies right away. - Further Investigation Required:
Some customer communications require interviews with operators, route supervisors or other TTC staff. - We Let You Know:
We let you know the outcome of our investigation within 15 business days. - How Did We Do?:
Let us know if you were satisfied with our handling of the matter and the outcome. - Feedback:
Your input helps us make improvements to the communication handling process. Thank you!
Service Alert:
Woodbine: Elevator out of service between Woodbine Ave east side entrance, concourse and Line 2 eastbound platform.
Last updated 11:07 AM
Contact us daily
7 a.m. - 8 p.m., except statutory holidays.
416-393-3030
TTY Line
416-338-0357
Customer Service Centre
1900 Yonge Street, Toronto
Hours of operation: Monday to Friday 8:30 a.m. - 4:30 p.m.