Six steps how we keep you involved in the Customer Communications Process:

  1. Let Us Know:
    Tell us your compliment, complaint or suggestion by phone, mail, on-line form or in-person visit.
  2. We Let You Know:
    We can check out and answer some questions about service delays or TTC policies right away. 
  3. Further Investigation Required:
    Some customer communications require interviews with operators, route supervisors or other TTC staff.
  4. We Let You Know:
    We let you know the outcome of our investigation within 15 business days.
  5. How Did We Do?:
    Let us know if you were satisfied with our handling of the matter and the outcome.
  6. Feedback:
    Your input helps us make improvements to the communication handling process. Thank you!