Customer Liaison Panel
Get involved and help us to improve
The Customer Liaison Panel is an exciting way for customers to provide us with feedback and help us to improve. Its members represent a cross section of our ridership and meet regularly to discuss issues and initiatives affecting customers.
For more information, select one of the sections below:
We are not accepting any submissions at this time.
Help us to transform into a transit system that makes Toronto proud. We’re looking for customers to serve a two-year term on the Customer Liaison Panel. It’s a unique opportunity to work with us to find solutions that will improve customer experience.
The Customer Liaison Panel:
- Assists in developing and delivering the TTC’s strategic aims on customer experience.
- Assists in understanding customer priorities.
- Promotes dialogue between customers and the TTC.
Since 2012, the Customer Liaison Panel has advised on many issues and initiatives including:
- Complaints handling
- Cross-boundary services
- Customer Charter
- Fare policy
- New vehicles
- Payment methods
- Priority seating
- Real-time information
- Subway closures
- Union Station improvements
- Wayfinding and design
View the Customer Liaison Panel's full terms of reference.
Contact us daily
7 a.m.- 10 p.m., except statutory holidays.
TTY Hearing Impaired Service
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5 p.m., except statutory holidays.
Extended hours, 7 a.m. - 7 p.m. every Thursday and the first and the last business day of each month