A group of office workers sit around a table.The Customer Liaison Panel is an exciting way for customers to provide us with feedback and help us to improve. Its members represent a cross section of our ridership and meet regularly to discuss issues and initiatives affecting customers.

For more information, select one of the sections below:

Recruitment

We are looking for a diverse group of customers to serve a two-year term on the Customer Liaison Panel. The panel was established in 2011 to help transform the TTC into a customer-focused transit system that makes Toronto proud. It’s a unique opportunity to work with us to find innovative solutions that will improve the TTC customer experience.

We welcome all applicants from diverse backgrounds with a wide range of experience, knowledge and skill sets who are passionate about transit. To apply, tell us more about yourself and your interest in serving on the Customer Liaison Panel by filling out an application. This year, in addition to adult members, we are looking to recruit two youth members ages 13 to 24.

The Customer Liaison Panel meets once a month (5-7pm on a weekday) to advise on issues, provide feedback on project implementations and recommend ways for the TTC to prioritize customer service initiatives in a discussion format. There will be on-going online discussions and collaboration between meetings.

The Deadline for submissions is April 14, 2017 11:59pm. Please apply at the following link:

Customer Liaison Panel Application Form

Customer Liaison Panel Youth Application Form (ages 13 to 24)

Role

The Customer Liaison Panel:

  • Assists in developing and delivering the TTC’s strategic aims on customer experience.
  • Assists in understanding customer priorities.
  • Promotes dialogue between customers and the TTC.

Impact

Since 2012, the Customer Liaison Panel has advised on many issues and initiatives including:

  • Complaints handling
  • Cross-boundary services
  • Customer Charter
  • Fare policy
  • New vehicles
  • Payment methods
  • Priority seating
  • Real-time information
  • Subway closures
  • Uniforms
  • Union Station improvements
  • Wayfinding and design

View the Customer Liaison Panel's full terms of reference.