The Customer Liaison Panel is an exciting way for customers to provide us with feedback and help us to improve. Its members represent a cross section of our ridership and meet regularly to discuss issues and initiatives affecting customers.

For more information, select one of the sections below:


We are not accepting any submissions at this time.

Help us to transform into a transit system that makes Toronto proud. We’re looking for customers to serve a two-year term on the Customer Liaison Panel. It’s a unique opportunity to work with us to find solutions that will improve customer experience.


The Customer Liaison Panel:

  • Assists in developing and delivering the TTC’s strategic aims on customer experience.
  • Assists in understanding customer priorities.
  • Promotes dialogue between customers and the TTC.


Since 2012, the Customer Liaison Panel has advised on many issues and initiatives including:

  • Complaints handling
  • Cross-boundary services
  • Customer Charter
  • Fare policy
  • New vehicles
  • Payment methods
  • Priority seating
  • Real-time information
  • Subway closures
  • Uniforms
  • Union Station improvements
  • Wayfinding and design

View the Customer Liaison Panel's full terms of reference.