Daily Customer Service Report
Check out our score card
Welcome to the Daily Customer Service Report, the score card with the latest information about our performance. This score card is one of many initiatives underway to increase accountability and transparency at the TTC about how well we are serving our customers.
This daily report shows at a glance how we did on the previous business day to meet our commitment to provide punctual subway/RT, bus and streetcar service as well as reliable up-time availability of elevator and escalator service in subway stations.
Report for Thursday, July 21, 2016
|Service:||Our objective:||Our target:||Actual:||How we did:|
|Deliver a punctual service1||96%||95%|
|Bloor-Danforth Subway||Deliver a punctual service1||97%||95%|
|Sheppard Subway||Deliver a punctual service1||98%||100%|
|Scarborough RT||Deliver a punctual service1||96%||92%|
|Bus||Deliver a reliable headway3||65%||60%|
|Streetcar||Deliver a reliable headway3||70%||61%|
|Elevator||Provide easy access2||98%||100%|
|Escalator||Provide easy access2||97%||99%|
Contact us daily
7 a.m.- 10 p.m., except statutory holidays.
TTY Hearing Impaired Service
Customer Service Centre
1900 Yonge Street, Toronto
Weekdays, 8:30 a.m. - 5 p.m., except statutory holidays.
Extended hours, 7 a.m. - 7 p.m. every Thursday and the first and the last business day of each month