The information on this page is intended for TTC Employees. Customers can learn more about health and well-being on the TTC by visiting Toronto Public Health.

In addition, customers and employees can visit the TTC’s Coronavirus update page and COVID-19 FAQ for more information.

For updates on COVID-19 cases in the TTC’s workforce, view the case update page.

TTC employees play a vital role in keeping the city moving. Your commitment to the city and to our customers maintains a safe and reliable public transit service during these uncertain times. Thank you. This is what we do, and you’ve delivered. This page includes resources to help keep you safe, supported and informed throughout the duration of the COVID-19 pandemic.

April 8

Employee and Family Assistance Program (EFAP)

The EFAP is available 24 hours a day, seven days a week, to assist you if you want to connect with their counselling team or other support programs on an immediate or ongoing basis. Counsellors are accessible by phone (1-800-572-0039), video or chat sessions. To learn more about EFAP visit the workhealthlife website or use the MyEAP app.

April 5

COVID-19 update: Seventh employee tests positive

Today, the TTC became aware of a seventh employee who has tested positive for COVID-19. He is a Streetcar Operator from Roncesvalles Division who is currently self-isolating at his home.

The Operator last reported to work on April 1, 2020. As with all cases, a joint investigation with TTC Staff from the Safety and Environment Department and Toronto Public Health (TPH) begins immediately, to assess whether there were any close contacts with the individual while contagious and to determine self-isolation requirements.

As COVID-19 is now community spread, we ask that everyone please monitor for symptoms and let your manager know if you develop any symptoms, as you will need to stay home. Information on how to self-monitor.

The TTC takes safety very seriously and considers the health and well-being of TTC employees a top priority. Going forward the TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page on the TTC website.

Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

Thank you to everyone for all your efforts and understanding. Please stay safe and well.

April 4

A message from the CEO

Good afternoon everyone,

During these unprecedented and uncertain times you all remain the top priority for myself and the executive team. I want to assure you that the TTC remains resilient and ready to serve the citizens of Toronto.

We’ve taken the necessary action to support the health and safety of all of you, and our customers, by listening and implementing changes throughout the system. Bus access is now limited to rear doors, except to accommodate accessibility needs, to allow for greater physical distancing. We have redeployed resources to increase service on our busiest routes. We have increased cleaning of our vehicles. We’ve discontinued the use of cash, tickets and tokens on buses. We’ve implemented physical distancing plans in our workplaces.

The TTC will also extend the current arrangement of not requiring medical certificates signed by a medical practitioner in order for employees to be eligible for short term sick benefits. The TTC is developing a revised adjudication process that will be rolled out soon. More information will be forthcoming on this revised process later this week and for the latest official information log into myttc.ttc.ca and click the “Coronavirus (COVID-19) Updates” tile.

I’m truly grateful for the understanding and kindness shown by you during this challenging time. I’m extremely proud of how we have all risen to the occasion.

The TTC is often described as the lifeblood of Toronto. It’s an essential service that keeps our great city moving, morning, noon and night. This is an unpredictable and ever-evolving situation.

Come what may, we will carry the city through it.

Rick

April 1, 2020

COVID-19 update: Sixth employee tests positive

Late last night, the TTC became aware of a sixth employee who had tested positive for COVID-19. He’s a Collector from Danforth Division who is currently self-isolating at his home and experiencing mild symptoms.

The Collector last reported to work at Jane Station on March 19 and subsequently tested positive on March 31. Toronto Public Health has advised the TTC that no workplace exposures were realized and that there’s no risk to any co-workers or customers.

Going forward the TTC will continue to report information about positive diagnosis and publish the information on an update page on the TTC website. What’s most important is that upon a positive diagnosis TTC staff from the Safety and Environment Department immediately engages Toronto Public Health to jointly investigate and determine next steps.

Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

Thank you to everyone for all your efforts and understanding. Please stay safe and well.

March 31, 2020

A message from the CEO

Good afternoon everyone,

Today a fifth employee tested positive for COVID-19. He is an operator at the Mount Dennis Division and has not been at work since Saturday March 14. His symptoms began on March 19, 2020. Since he did not work from March 17th onwards, TPH advised that are no workplace exposures to follow up on and there is no risk to our employees or to the public.

As we continue to move through these uncertain and often stressful times, I want to assure you that the executive team and I are continuing to listen to your concerns, assess our operations, and make sure we are in line with recommended best practices from Toronto Public Health.

Thank you again for showing up for the city at this difficult time and delivering service we can all be proud of. 

Please join me in wishing all of our colleagues recuperating from their COVID-19 infections a speedy recovery.

Rick

A message from the Chief People Officer

Out of continued concern for the health and wellbeing of our employees, and to reduce the burden on the healthcare system, the TTC will continue to suspend the requirement for employees to submit medical information in order to claim sick benefits for absences up to and including April 4, 2020, including for absences related to doctor recommended self-isolation where employees are asymptomatic.

I would like to take this opportunity to remind everyone that any employees experiencing COVID-19 symptoms, including those who are asymptomatic but ordered to self-isolate for reasons unrelated to a travel history, must contact their Disability Management Specialist (DMS).

If employees do have medical documentation, please forward it to the Occupational Health and Employee Wellbeing general email at OHEW@ttc.ca or via fax to (416) 397-8261. OHEW is only accepting medical information via electronic means at this time.
General Inquiries to OHEW can made at (416) 393-4572.

Gemma Piemontese
Chief People Officer

March 27, 2020

A message from the CEO

Good afternoon everyone,

We just learned that a third employee, a Wheel-Trans operator, has tested positive for COVID-19.

The Operator, who is based out of Lakeshore Division, was first symptomatic on March 17. The individual did not work in the 48 hours prior to showing symptoms and has not worked since. Toronto Public Health has determined that there are no implications of this diagnosis on the rest of our employees or our customers.

Your health and well-being will always be my number one priority. The executive team and I will continue to take these diagnoses very seriously and take our direction from the experts at Toronto Public Health, our health and safety team as well as our occupational health unit. We’re all working closely with ATU Local 113 with your safety in mind.

I hope you take comfort in knowing that we are going to great lengths to keep your work areas, and the entire system, clean and sanitized. We continue to listen to your concerns, assess our operations, and make sure we are in line with recommended best practices.

Thank you for showing up for the city at this difficult time and delivering service we can all be proud of. 

Please join me in wishing our friend recuperating at home a speedy recovery.

Rick

COVID-19 and Handling of Internal Mail

See COVID-19 and Handling of Internal Mail.

Bus boarding and payment changes

Customers must board and exit the bus from the rear doors only, except those who require the kneeling ramp to be deployed. We are no longer accepting cash, TTC tickets or tokens on buses at this time. If a customer does not have a PRESTO card or ticket, they will not be denied service and we ask that they pay at their first opportunity, like at a station or on a streetcar if possible.

As of March 18, 2020 the TTC stopped handing paper transfers out to customers on buses.

March 24, 2020

A message from the CEO

Good evening everyone,
 
Late today, we learned that a fellow employee, a subway operator, tested positive for COVID-19.
 
This is a very recent development and we’re working closely with Toronto Public Health. At this time we know that the Operator, who is based out of Wilson Division, worked part of a shift on March 16 before reporting feeling unwell and has not been at work since. We also know that none of our other employees or our customers are at an elevated risk of exposure.
 
As you know, the TTC takes safety very seriously. On a personal level, I consider the health and well-being of TTC employees my top priority and that’s why we’re continuing to take our direction from Toronto Public Health. Our health and safety team as well as occupational health units are also working closely with ATU Local 113 to determine the best way forward and to ensure you are safe, you are armed with accurate information, you are well-supported, and you continue to be able to help keep the people who need us most, moving.
 
I hope you take comfort in knowing that we are going to great lengths to keep your work areas and the entire system clean and sanitized. We continue to listen to your concerns, assess our operations, and make sure we are in line with the recommended best practices that will keep you safe. I also want to assure you that if any employees need to be given further instructions about this incident, they will be contacted directly.
 
I want to reiterate my thanks to all of you for showing up for this city and continuing to make a difference. I’m so proud of the service that we are providing Toronto.
 
Please join me in wishing our friend recuperating at home a speedy recovery.
 
Rick

March 23, 2020

COVID-19 Livestream Town Hall and Q&A - POSTPONED

Wednesday, March 25 - POSTPONED
10 a.m. and 2:30 p.m.
With Dr. Vinita Dubey
Associate Medical Officer of Health, Toronto Public Health

Thursday, March 26 - POSTPONED
6 a.m. and 7 p.m.
With Dr. Alain Sotto
TTC Occupational Medical Consultant

Representatives from TTC Safety and Environment and Operations Groups will also be available to answer questions live.

Join us live.

March 19, 2020

A message from the CEO

Late yesterday, we learned that one of our employees at Duncan Shop has tested positive for COVID-19.

The employee worked one shift on March 11 after returning from travel and was sent home sick. They have not returned to work since.

Out of an abundance of caution we have asked all impacted shop employees to self-isolate until March 25, and return to work on March 26 if they have no symptoms. We will continue to consult with the local health authorities and keep you advised of further developments.
During this time, Duncan Shop will undergo a thorough disinfection, with special attention paid to common high-touch areas. This complements the increased cleaning and disinfection measures we have in place across our vehicles, stations and workplaces.

This is an unsettling, unprecedented time at the TTC, but I want to assure you we are doing everything we can to fight the spread of COVID-19 and keep you and our customers safe.

I will continue to keep you updated of any further developments.

For now, I must thank you again for all your hard work in keeping Toronto moving, even in this difficult time. I also ask you to keep this employee and their family in your thoughts.

Rick Leary
CEO