General PRESTO questions

Is PRESTO right for me?   

PRESTO is available on all streetcars, buses, including Wheel-Trans and accessible taxis (sedan taxis do not yet accept PRESTO, you must pay by cash, ticket or token) and at all subway station entrances.

If you pay your fare by ticket, token cash, regular adult Metropass, regular senior Metropass or adult Metropass Discount Plan (MDP) pass PRESTO is right for you.  If you are a senior Metropass Discount Plan (MDP) subscriber, youth or post-secondary student, we recommend that you continue to use your Metropass until later this summer. A youth and post-secondary monthly pass as well as senior 12 Month Pass (equivalent to MDP) will be available on PRESTO starting in September.

Where can I buy a PRESTO card?

  • Online at prestocard.ca External link opens in new page
  • By phone at 1-877-378-6123 (follow options 7-1-1 for TTY)
  • Customer Service Centre at Davisville Station, 1900 Yonge Street
  • PRESTO cards are available from the PRESTO Fare Vending Machine at various subway station entrances. All entrances will have PRESTO Fare Vending Machines later this Fall.
  • Pre-loaded adult and a * limited quantity of pre-loaded senior PRESTO cards ($20 including $6 issuing fee) are available at the Gateway Newstands in the following stations:

     

    • Bathurst*
    • Bay*
    • Bloor-Yonge*
    • Broadview*
    • Castle Frank
    • Chester 
    • College*
    • Coxwell
    • Davisville
    • Donlands 
    • Don Mills (Bus Bay)
    • Dundas south / north*
    • Dundas West 
    • Dufferin*
    • Dupont*
    • Eglinton
    • Eglinton West 
    • Finch*
    • High Park 
    • Islington*
    • Jane
    • Kennedy
    • King*
    • Kipling*
    • Landsdowne 
    • Lawrence West 
    • Main Street*
    • Museum
    • Old Mill
    • Osgoode*
    • Ossington*
    • Pape
    • Queen south / north*
    • Royal York
    • Runnymede
    • Scarborough Centre
    • Sherbourne*
    • Sheppard West*
    • Sheppard-Yonge*
    • Spadina*
    • St Andrew*
    • St Clair*
    • St Clair West
    • St George*
    • St Patrick*
    • Union*
    • Victoria Park
    • Warden 
    • Wellesley*
    • Wilson
    • York Mills*
    • Yorkdale*

If you purchased a pre-loaded senior card from a Gateway Newstands location you do not need to set a senior fare. It is already set on the card. Note: Seniors must show government issued photo identification or a TTC senior photo identification card to set a senior concession on a PRESTO card.

You can also purchase a PRESTO card, load it with money or set a child, student or senior discount at the select Shoppers Drug Mart locations  that sell PRESTO cards.

Valid government issued photo identification must be shown in order for children, students and seniors to set their child, student or senior discount.

Where can I use my card?

PRESTO can be used on all TTC streetcars, buses, including Wheel-Trans and accessible taxis (sedan taxis do not yet accept PRESTO, you must pay by cash, ticket or token) and at every subway station entrance. It can also be used on GO Transit, Union Pearson Express, eight other Greater Toronto Area transit agencies and on OC Transpo in Ottawa.

When do I tap my card when riding TTC?

You always need to “tap on” when you begin your trip. To tap on, touch your PRESTO card to the PRESTO reader located inside the vehicle/on the new fare gates in the subway station, or on the operator/driver’s hand-held PRESTO reader on Wheel-Trans buses and accessible taxis.

Transferring from streetcar to subway station

  • Tap your PRESTO card on the card reader at the front or rear doors of the streetcar when you board.
  • Tap your PRESTO card on the card reader at the fare gate or turnstile.
    Only one fare will be charged*

Transferring from subway station to streetcar

  • Tap your PRESTO card on the card reader on the fare gate when you enter the subway station.
  • Tap your card again on the card reader located at the front or rear doors of the streetcar when you board.
    Only one fare will be charged*

Transferring from streetcar to streetcar

  • Tap your PRESTO card on the card reader at the front or rear doors of the streetcar when you board.
  • Tap your PRESTO card on the card reader at the front or rear doors of the streetcar you are transferring to. 
    Only one fare will be charged*

Transferring from streetcar to streetcar when one has been short-turned

  • Tap your PRESTO card on the card reader at the front or middle of the streetcar when you board.
  • When you board the next streetcar do not tap your card.

Transferring from streetcar to bus

  • Tap your PRESTO card on the card reader at the front or rear doors of the streetcar when you board.
  • Tap your PRESTO card on the reader at the front when you board the bus.
    Only one fare will be charged*

Transferring from bus to bus

  • Tap your PRESTO card on the card reader at the front of the bus when you board. 
  • Tap your PRESTO card at the front of the bus, when you board the next bus.
  • Only one fare will be charged*

Transferring from bus to subway station (if dropped outside of the paid area because no bus bay exists at the station)

  • Tap your PRESTO card on the card reader at the front of the bus when you board
  • Tap your PRESTO card on the card reader at the fare gate or turnstile
  • Only one fare will be charged*

Transferring from Wheel-Trans to subway station (if dropped off outside of the station)

  • Tap your PRESTO card on the hand-held device provided by the operator/driver when you board the Wheel-Trans bus and/or accessible taxi.
  • Tap your card on the reader at the fare gate when you enter the subway station. 
    Only one fare will be charged*

Transferring from subway station to Wheel-Trans (if picked up outside of the station)

  • Tap your PRESTO card on the reader at the fare gate when you enter the station.
  • Tap your card on the operator /driver’s hand-held card reader when you board the Wheel-Trans bus and/or accessible taxi. 
    Only one fare will be charged*

Transferring from Wheel-Trans to TTC bus

  • Tap your PRESTO card on the hand-held device provided by the operator/driver when you board the Wheel-Trans bus or accessible taxi.
  • When you board the TTC bus, tap the card reader at the front of the bus. 
    Only one fare will be charged.*

* Standard TTC transfer rules apply.

How do I load money on to my PRESTO card?

Online at prestocard.ca External link opens in new page.

Autoload - automatically loads money to your card whenever your balance falls below a set minimum balance chosen by you. If your card is registered, you can establish an Autoload contract using your credit card or bank account.

By phone at 1-877-378-6123, (follow options 7-1-1 for TTY), provided the card is registered and a Requested Reload agreement is in place.

Customer Service Centre at Davisville Station, 1900 Yonge Street.

Self-Serve Reload Machine located at various subway station entrances.

The minimum amount that can be loaded at one time is $10 and the maximum that can be stored on a card is $1000. PRESTO transactions done online may take up to 24 hours to be available for use.

PRESTO Fare Vending Machine at various subway station entrances.

What is a Self-Serve Reload Machine?

A Self-Serve Reload Machine is a machine you can use to load money onto your card or check your balance. Self-Serve Reload Machines, located at the stations listed above, only accept debit or credit cards. If you need to load your card using cash, you must visit the Customer Service Centre at Davisville Station, 1900 Yonge St. or any of the 11 transit agencies’ customer service outlets that use PRESTO.

What is a PRESTO Fare Vending Machine?

The Fare Vending Machine is a new machine that you can use to purchase a PRESTO card, load it with money or an adult TTC Monthly Pass or check your balance. These machines are currently available at various subway station entrances. By the end of October, all subway station entrances will have at least one Fare Vending Machine and Self-Serve Reload Machine.

Are there other ways to check my balance, other than at the Self-Serve Reload Machines?

  • You can check your card history at prestocard.ca External link opens in new page by calling 1-877-378-6123, or visiting the PRESTO Fare Vending Machine at various subway station entrances. 
  • A customer service representative at one of the other transit agencies that use PRESTO can check your balance and transaction history.

How do I register my card and why should I do so?

You can register your card online at prestocard.ca. (this is also known as creating a My PRESTO Account). Registration has many benefits. Registered PRESTO cards can be replaced if lost or stolen and the cash balance will be restored. Only registered cardholders will be able to access their Public Transit Usage Statement online to help with a claim for the Federal Public Transit Tax Credit. Registering your card also means that you can take advantage of the Autoload feature, which means you’ll never have to worry about not having money on your card. You can drop to a negative balance to pay any single fare if you don’t have enough money loaded on the card. You will be charged a $0.25 fee once your card goes into a negative balance and you will need to load funds in order to use it for further travel.

After you create an account online, you need to wait up to 24 hours and then tap your card on a PRESTO device within 30 days.

What do I do if my card is lost or stolen?

Telephone - 1-877-378-6123 (follow options 7-1-1 for TTY) immediately (Monday to Friday, 6 a.m. to 10 p.m., and Saturdays, Sundays, and holidays from 9 a.m. to 9 p.m.)

Visit a customer service outlet at one of the other transit agencies that use PRESTO.

If your card is registered, your money is protected. Your card will be cancelled and your money will be transferred to a new card. You are responsible for any costs incurred on your card up to the first 24 hours after reporting its loss. You will need to pay the $6 fee for a new card.

Can more than one person use the same PRESTO card?

PRESTO cards can be shared, but can only be used by one person to travel at a time. When using someone else’s card, be aware of the fare settings they may have, i.e. senior or student. You cannot use a card with a concession for which you are not eligible.

Does PRESTO have a mobile application?

No not at this time. PRESTO is actively investigating new customer interfacing systems such as mobile applications to further enhance the customer experience.

Can PRESTO cards be returned and the $6 issuing fee be reimbursed?

The $6 issuing fee covers administrative fees for the cost of the card and using the system and is not eligible for reimbursement. If you no longer require a PRESTO card but have funds on it, any amount can be refunded by completing a "Refund Form A (Mail-in)" External link opens in new window and mailing in both your PRESTO card and the completed form to:

PRESTO Card Refund
c/o PRESTO Finance Back Office
20 Bay Street, 2nd Floor
Toronto, ON M5J 2N8

If the balance on your card is less than $50, you may complete "Refund Form B (Station)" External link opens in new window and bring the form along with your PRESTO card to a Customer Service Outlet for a refund at the Customer Service Outlet.

A processing fee equal to 4% of the total value to be refunded will apply to all refunds. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office.

As part of the refund process, customers should provide their PRESTO cards when completing a refund to close down their account and complete the refund transaction.

Using PRESTO on the TTC

What fare will I be charged?

The adult fare is $3.00, senior/youth is $2.05 and children still ride for free! To pay a senior/youth fare, you will need to set a senior/youth discount on your PRESTO card. This can be done at the Customer Service Centre at Davisville Station, 1900 Yonge Street or one of the select Shoppers Drug Mart locations that sell PRESTO cards. You must show government issued photo identification to set your senior/youth fare type on your card. Once the discount is set, your card will deduct your senior/youth fare.

You can also save up to $1.50 per trip when you transfer between TTC and GO Transit or UP Express when you pay your fare with PRESTO. Learn more.

The adult fare is $3.00, senior/student is $2.05 and kids still ride for free! To pay a senior/student fare, you will need to set a senior/student discount on your PRESTO card. This can be done at the Customer Service Centre at Davisville Station, 1900 Yonge Street. Once the discount is set, your card will deduct your senior/student fare.

Are there any other discounts if I use PRESTO?

Yes. PRESTO card customers who transfer between TTC and GO Transit or UP Express will receive the following discounts:

  • Adults will save $1.50, students and seniors will save $0.55.
  • This discount will be available exclusively to PRESTO customers who pay as they go with their card balance. It is not available to customers who use a PRESTO monthly pass, cash, paper tickets, tokens or a TTC Monthly Pass on a PRESTO card.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

Can I still use a Metropass, ticket, token or cash to pay fare on TTC?

Yes, Metropasses, tickets, tokens or cash are still accepted across the TTC. Metropasses, tickets and tokens will be available for sale and use throughout 2018.

When will I be able to buy a monthly TTC pass on PRESTO?

All adults and seniors are able to buy an adult or senior TTC Monthly Pass on PRESTO. Passes are available for sale at prestocard.ca, at select Shoppers Drug Mart locations External link opens in new window. that sell PRESTO and from the PRESTO Fare Vending Machines at various subway station entrances. The TTC Monthly Pass on PRESTO provides the same unlimited travel for a month that a Metropass does. The adult and senior TTC monthly passes on PRESTO cost the same as a Metropass. An adult pass is $146.25 and a senior pass is $116.75.

If you do not already have a PRESTO card you will need to purchase a card for $6. Cards purchased online at prestocard.ca take 7-10 business days to arrive in the mail. Cards purchased at a Gateway Newstands within select TTC subway stations cost $20. This cost includes the $6 card fee and a balance of $14. If a Monthly Pass is loaded onto one of these cards, it is separate from the $14 balance, which can be used to pay fares on other transit agencies that use PRESTO or on the TTC when a pass isn’t loaded onto a card. This balance does not expire.

What other TTC passes will be available on PRESTO?

In September a youth regular Monthly Pass, senior 12 Month Pass and post-secondary student Monthly Pass will be available for purchase on PRESTO. A Monthly Pass + Downtown Express and 12 Month Pass + Downtown Express will also be introduced.

I’m a Metropass Discount Plan (MDP) customer, should I switch to PRESTO?

Adult MDP customers can switch to a 12 Month Pass on PRESTO any time now. A senior 12 Month Pass will be available starting with the September pass period. You must cancel your current MDP contract with the TTC and sign a new contract with PRESTO at prestocard.ca. The last MDP pass will be December 2018.

I have VIP pricing, what happens when PRESTO is rolled out across the TTC?

The TTC and PRESTO are reviewing options for how to continue to offer a similar program to the VIP program on PRESTO. Discussions are still ongoing and more details will be shared when they are available. VIP customers will continue to receive the VIP Metropass until the end of December 2018.

Will the TTC montly pass on PRESTO cost me more since it’s a pay-as-you go type of system?

No. The cost will be the same as the Metropass (adult, senior/student, post-secondary) it will provide the same unlimited travel as the current Metropass does.

Do I need to buy a PRESTO card if I only take a single ride or don’t use the TTC very often?

In the middle of 2019 you will be able to buy a paper PRESTO card called a PRESTO ticket. This card will primarily be used for single rides, although additional products such as round trip or multi-day travel may be offered. This paper PRESTO card will be available for sale from the Fare Media Vending Devices at subway station entrances. Eventually PRESTO tickets will also be available from Shoppers Drug Mart locations.

How will social service agencies and other organizations who distribute tokens to clients provide TTC fare?

Social service agencies and other organizations will be able to purchase paper PRESTO cards to distribute to their clients. They will also be available for sale from the Fare Media Vending Devices at subway station entrances as well as from PRESTO’s third-party retail networks. More information about this will be shared when details have been confirmed.

Children ride for free. Will they need a PRESTO card?

Children ages 6 to 12 will require a PRESTO card. It will not carry a balance but children will be able to tap on and enter the system. To set a child fare type on a PRESTO card you must go to Shoppers Drug Mart or visit the TTC’s Customer Service Centre above Davisville Station. Valid government issued photo identification is needed to set a child fare type.

How do I access the fare gates with small children?

Place your small child or children in front of you. Then tap your PRESTO card on the reader. When the gates open, your child or children should walk through first, and then you should walk through immediately behind.

What happens if my child (under 12) arrives at a TTC station or on a vehicle with a child concession on a PRESTO card (purchased from another transit agency where children under 12 are not free), what fare will he/she be charged?

The card reader will recognize the child is under 12 and no fare will be deducted. The paddles and/or turnstile will open and allow entry to the station. The card reader on the bus will beep twice and show a green check mark. 

Can I load daily or weekly passes on my PRESTO card?

A daily maximum will be available later this fall. It will happen as a result of you using your card, versus buying an actual fare pass on your card. For example once you reach $12.50 you will no longer be charged for the day. A weekly maximum will be introduced later in 2019.

When will the TTC stop selling and accepting tickets, tokens and TTC passes?

Tickets, tokens and TTC passes will be available for sale and use throughout 2018.  Metropasses will be available until the end of 2019. Tickets and tokens will be available for sale until the middle of 2019 and will continue to be accepted until the end of 2019.

I have a lot of tokens. Can get a refund or exchange them?

We are reviewing options for customers who have a lot of tokens or tickets. A refund is one option we are considering. More information will be shared when it’s available. We encourage you to use your tickets and tokens before the end of 2019.

As a PRESTO card customer do I still need to take a paper transfer?

No, you are no longer required to take a paper transfer. When you tap your PRESTO card against a card reader at the start of your journey your transfer is written to the card at that time.

How long do I have before my transfer is no longer valid?

You have two hours from the first tap to complete your one way journey. Stop overs are not permitted.

I don’t have a credit card. Can I buy and load my card with cash?

Yes. You can visit one of the Shoppers Drug Mart locations External link opens in new window. that sell PRESTO cards. You can also come to the TTC’s Customer Service Centre at Davisville Station, 1900 Yonge St., or visit one of the customer service outlets at any of the 10 other transit agencies that use PRESTO, to buy and load a PRESTO card using cash. More locations to buy a card or load it by paying with cash will become available as PRESTO is rolled out across the TTC.

PRESTO on the subway

How do the new fare gates work with my PRESTO card?

To access a station you must tap your PRESTO card on the reader on top of the gate. The paddles will swing open, creating an unobstructed path into the station.

How do the new fare gates work with my TTC pass?

Swipe your TTC pass through the magnetic stripe reader at the top of the fare gate. The paddles will swing open, creating an unobstructed path into the station.

I don’t have a Metropass or a PRESTO card. How do I enter the station?

You can enter through the collector booth aisle using tickets, tokens, cash, or transfers.

Will there be a wide aisle gate at all stations?

Yes, all entrances will have at least one wide aisle PRESTO-only and TTC pass fare gate.

When will all subway stations have PRESTO readers?

All subway station entrances have PRESTO readers available.

How do I access the new fare gates with a small child?

Place your small child or children in front of you. Then tap your PRESTO card on the reader. When the gates open your child or children should walk through first and you walk through immediately behind.

PRESTO on TTC buses

Is PRESTO available on buses?

Yes. PRESTO is available on all buses.

With card readers at the front and back of the bus, does this mean I can board at the backdoor?

No. All-door boarding is not available on buses - only streetcars. The only time you can board through the backdoors, other than in a station is if the bus is a shuttle bus or if it is operating on a streetcar.

When should I take a transfer?

If you are paying by cash, ticket or token you should take a transfer. Otherwise you just tap your PRESTO card on the reader and your transfer will be applied to the card.

Transferring from bus to bus when one has been short-turned

Tap your PRESTO card on the card reader at the front of the bus when you board. When you board the next bus do not tap your card. 

Do I need to tap on a bus in the paid area if I have already tapped into a subway station?

No. But you will need to tap again if you transfer to another bus as part of your journey.

Do I need to tap into a subway station if the bus that I’m on doesn’t go into the paid area?

Yes. You will need to tap into the subway station however you won’t be charged a second fare.

How will operators know if my fare has been accepted from my PRESTO card?

There will be a green check mark on the card reader. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

There will be a green check mark on the card reader. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

There will be a red X on the card reader. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

Operators will ask you to tap your card on the reader at the back of the bus. If your card is declined again, you will need to pay by token or exact cash.

What if the PRESTO card readers are out-of-service on a bus?

If all PRESTO card readers are out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next bus or at a subway station.

Can I use my PRESTO card to pay the double fare that is required on Downtown Express Buses?

You can use your PRESTO card to pay one of the two fares required on Downtown Express Buses. However, you will need to pay the other fare by ticket, token or exact cash. PRESTO is working on a solution to allow customers to pay a double fare by the tap of a PRESTO card, which we expect to be in place by the end of 2017.

Can I use my PRESTO card to pay my YRT, Mi-Way and TTC fare on a TTC bus that travels outside of Toronto?

PRESTO readers on TTC buses that operate in York Region or Mississauga are not currently set up to collect YRT and/or MiWay fares, only TTC fares. You can use your PRESTO card to pay your TTC fare if you board the bus in Toronto. When you leave the bus in York Region or Mississauga you must pay your YRT and/or MiWay fare as you do today (TTC fare plus a supplement, cash or YRT and/or MiWay fare product). The same applies for the reverse. When you board a TTC bus in York Region or Mississauga you must deposit your YRT and/or MiWay fare or cash in the fare box. If you want to pay your TTC fare by PRESTO, you must tap your card when you leave the bus in Toronto.

PRESTO on TTC streetcars

How will TTC Fare Inspectors check my card on Proof-of-Payment routes?

You will be required to tap your card on the handheld card reader carried by the Fare Inspector to verify that you have paid your fare (tapped on).

Do I need to enter through the front doors of a streetcar if I’m paying my fare using PRESTO?

No. Streetcars have all-door boarding. If you are paying your fare with a PRESTO card, you can enter through any door that is equipped with a card reader.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

If a bus is operating on a streetcar route, will it open all of its doors?

Yes. But you must have a valid Proof-of-Payment to show that you have paid your fare.

What do I do if I use PRESTO and my streetcar has been short-turned?

If your streetcar has been short-turned, you will need to exit the streetcar you are on and wait for the next card to arrive. When you get onto the new streetcar do not tap your card.

What happens if all of the PRESTO card readers are not working on the streetcar?

If all card readers are out of service the operator should let you board and ask you tap your PRESTO card the next time you enter the system.

PRESTO on Wheel-Trans

When will PRESTO be available on Wheel-Trans vehicles, accessible taxis and sedans?

PRESTO is available on Wheel-Trans buses and accessible taxis. PRESTO is not available on Sedan Taxis. If a Sedan taxi arrives to pick you up you will need to pay your fare by ticket, token, TTC pass or exact cash.

Where will I tap my PRESTO card on a Wheel-Trans vehicle or accessible taxi?

Your Wheel-Trans operator or accessible taxi driver will have a hand-held PRESTO card reader. Once you are settled in the vehicle, you will tap your card on the back of the reader.

What if I need help tapping my card?

That is ok. Your Wheel-Trans operator, support person or family member may tap your card for you.

Will my support person require a PRESTO card?

Yes. All support people will be required to have a PRESTO card. But for the time being you should continue to carry your current support person card. We will let you know when you need a PRESTO card.

Do I need to tap into a subway station if my Wheel-Trans vehicle drops me off outside of an accessible station?

Yes. However you won’t be charged a second fare. If the Wheel-Trans bus does drop you in the paid area, you will not have to tap your card inside the subway station.

How will operators know if my fare has been accepted from my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

The screen on the card reader will be red. It will show the word declined at the top with a red X in the middle. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

You will need to pay by token, ticket or cash.

What if the PRESTO card reader is out-of-service on my Wheel-Trans vehicle or accessible taxi?

If the PRESTO card reader is out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next vehicle.