General PRESTO questions

Where can I buy a PRESTO card?

  • Fare Vending Machines at subway stations
  • Shoppers Drug Mart locations
  • Online at prestocard.ca External link opens in new page
  • TTC’s Customer Service Centre above Davisville Station

How do I change the fare type on my card?

All PRESTO cards are automatically set to deduct an adult fare. You can have your PRESTO card changed to a youth, post-secondary student or senior card at:

  • Shoppers Drug Mart locations
  • The TTC’s Customer Service Centre above Davisville Station
     
    You must have government issued identification or your TTC post-secondary photo identification card with you, in order to have your PRESTO card changed from an adult card to a youth, post-secondary student or senior card. TTC post-secondary photo identification cards are available at the TTC’s photo centre at Sherbourne Station. The card costs $5.25 (cash only). You only have to set your fare type once. As long as you don’t lose your card your fare type will remain active until it expires i.e. when a child turns 13 or youth turns 20. Post-secondary students must reset their fare type yearly along with their TTC Post-Secondary student photo identification.

Where can I use my card?

PRESTO can be used on all TTC streetcars, buses, including Wheel-Trans and accessible taxis and at every subway station entrance. It can also be used on GO Transit, Union Pearson Express, eight other Greater Toronto Area transit agencies and on OC Transpo in Ottawa.

Starting January 1, 2019, customers travelling in a Wheel-Trans sedan taxi can pay their fare using a PRESTO card with a monthly pass on it. Customer can continue to use cash, tickets or tokens as well.

When do I tap my card when riding TTC?

Tap your PRESTO card every time you enter a subway station and whenever you board a bus or streetcar, regardless of whether it’s in a station or on the street. As long as you are within two hours from your first tap you will not be charged another fare. 

How do I load money or a monthly pass on to my PRESTO card?

You can load money on your PRESTO card to pay your fare or load a TTC Monthly Pass or 12-Month Pass, which provides unlimited travel for one month, in the following ways:

  • Fare Vending Machine at subway stations
  • Shoppers Drug Mart locations
  • Online at prestocard.ca
  • TTC’s Customer Service Centre

Monthly passes are available for sale from the last 12 days of the month until eight days after the start of the next month.

What is a Self-Serve Reload Machine?

A Self-Serve Reload Machine is a machine you can use to load money onto your card or check your balance. Self-Serve Reload Machinesonly accept debit or credit cards.

What is a Fare Vending Machine?

You can use the Fare Vending Machine to purchase a PRESTO card, load it with money or a TTC Monthly Pass or check your balance. If you are a youth, post-secondary student or senior you must have a youth, post-secondary student or senior fare type on your PRESTO card before you can purchase youth, post-secondary or senior monthly pass.

Are there other ways to check my balance, other than at the Self-Serve Reload Machines?

  • You can check your card history at prestocard.ca External link opens in new page by calling 1-877-378-6123, or visiting the PRESTO Fare Vending Machine at various subway station entrances. 
  • A customer service representative at one of the other transit agencies that use PRESTO can check your balance and transaction history.

How do I register my card and why should I do so?

You can register your card online at prestocard.ca External link opens in new page. (this is also known as creating a My PRESTO Account). Registration has many benefits. Registered PRESTO cards can be replaced if lost or stolen and the cash balance will be restored. Only registered cardholders will be able to access their Public Transit Usage Statement online to help with a claim for the Federal Public Transit Tax Credit. Registering your card also means that you can take advantage of the Autoload feature, which means you’ll never have to worry about not having money on your card. You can drop to a negative balance to pay any single fare if you don’t have enough money loaded on the card. You will be charged a $0.25 fee once your card goes into a negative balance and you will need to load funds in order to use it for further travel.

After you create an account online, you need to wait up to 24 hours and then tap your card on a PRESTO device within 30 days.

What do I do if my card is lost or stolen?

Telephone - 1-877-378-6123 (follow options 7-1-1 for TTY) immediately (Monday to Friday, 6 a.m. to 10 p.m., and Saturdays, Sundays, and holidays from 9 a.m. to 9 p.m.)

Visit a customer service outlet at one of the other transit agencies that use PRESTO.

If your card is registered, your money is protected. Your card will be cancelled and your money will be transferred to a new card. You are responsible for any costs incurred on your card up to the first 24 hours after reporting its loss. You will need to pay the $6 fee for a new card.

Can more than one person use the same PRESTO card?

PRESTO cards can be shared, but can only be used by one person to travel at a time. When using someone else’s card, be aware of the fare settings they may have, i.e. senior or student. You cannot use a card with a concession for which you are not eligible.

Does PRESTO have a mobile app?

Yes. You can get it through the Google Play app or Apple app store app.

What happens if my phone crashes or loses battery power when I am in the middle of loading funds?

The next time you log into the app, you will be prompted to complete the load. If you do not complete the load, you will not be able to use your card to travel. If you do not see this prompt, and you have the latest version of the app, use the Check Balance feature to be able to use your card to travel. For older versions of the app, you will need to perform another load through the app before you can use your card to travel. Your original load will be available on a PRESTO device the next time you tap.
 

I can’t use my PRESTO card to travel because I was not able to complete my load using my Android phone’s NFC. Why isn’t the Check Balance feature making my card work again?

If you are still unable to use your PRESTO card after checking your balance through the app, you may not be using the latest version of the app. You can update your app through the Play Store and then try to use the Check Balance feature again. If this still doesn’t work, you will need to perform another load through the app before you can use your card to take transit.

Can PRESTO cards be returned and the $6 issuing fee be reimbursed?

The $6 issuing fee covers administrative fees for the cost of the card and using the system and is not eligible for reimbursement. If you no longer require a PRESTO card but have funds on it, any amount can be refunded by completing a "Refund Form A (Mail-in)" External link opens in new window and mailing in both your PRESTO card and the completed form to:

PRESTO Card Refund
c/o PRESTO Finance Back Office
20 Bay Street, 2nd Floor
Toronto, ON M5J 2N8

If the balance on your card is less than $50, you may complete "Refund Form B (Station)" External link opens in new window and bring the form along with your PRESTO card to a Customer Service Outlet for a refund at the Customer Service Outlet.

A processing fee equal to 4% of the total value to be refunded will apply to all refunds. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office.

As part of the refund process, customers should provide their PRESTO cards when completing a refund to close down their account and complete the refund transaction.

Using PRESTO on the TTC

What fare will I be charged?

The adult fare is $3.10, senior/youth is $2.15 and children still ride for free! To pay a senior/youth or post-secondary fare, you will need to set a senior/youth or post-secondary student fare type on your PRESTO card. This can be done at Shoppers Drug Mart locations or the Customer Service Centre at Davisville Station, 1900 Yonge Street. You must show government issued identification or your TTC post-secondary student photo identification card to set your senior/youth or post-secondary student fare type on your card. Once the discount is set, your card will deduct your senior/youth or post-secondary student fare.

Are there any other discounts if I use PRESTO?

Yes. PRESTO card customers who transfer between TTC and GO Transit or UP Express will receive the following discounts:

  • Adults will save $1.50, students and seniors will save $0.55.
  • This discount will be available exclusively to PRESTO customers who pay as they go with their card balance. It is not available to customers who use a PRESTO monthly pass, cash, paper tickets, tokens or a TTC Monthly Pass on a PRESTO card.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

Can I still use a ticket, token or cash to pay fare on TTC?

Yes, tickets, tokens or cash are still accepted across the TTC.

Can I purchase a TTC Monthly Pass on PRESTO?

Yes. TTC Monthly and 12-Month passes are available for sale from the last eight days of the month until five days after the start of the next month. Both passes provide unlimited travel for a month. Passes can be purchased online at prestocard.ca External link opens in new page, at Shoppers Drug Mart locations External link opens in new window. and from Fare Vending Machines at subway stations.
 
If you do not already have a PRESTO card you will need to purchase a card for $6. You can purchase a card from Fare Vending Machines at subway stations, from Shoppers Drug Mart locations, from the TTC’s Customer Service Centre and online at prestocard.ca External link opens in new page. Cards purchased online at prestocard.ca take 7-10 business days to arrive in the mail. 

Do I need to buy a PRESTO card if I only take a single ride or don’t use the TTC very often?

No. You can purchase a one-ride, two-ride or day pass PRESTO Ticket from the Fare Vending Machine at all TTC subway stations. A one-ride ticket costs $3.25, a two-ride ticket costs $6.50 and a day pass ticket costs $13.00. Each person over the age of 12 requires their own PRESTO Ticket. This also includes the day pass PRESTO Ticket. A group/family day pass PRESTO Ticket is not available. You can also purchase PRESTO Tickets at select Shoppers Drug Mart locations in Toronto. They will be available at all Shoppers Drug Mart locations in Toronto later this summer.

How will social service agencies and other organizations who distribute tokens to clients provide TTC fare?

Social service agencies and other organizations will be able to purchase paper PRESTO cards to distribute to their clients. They will be available for sale from the Fare Vending Machine at subway stations as well as from Shoppers Drug Mart locations. More information about this will be shared when details have been confirmed.

How do I access the fare gates with small children?

Place your small child or children in front of you. Then tap your PRESTO card on the reader. When the gates open, your child or children should walk through first, and then you should walk through immediately behind.

What happens if my child (under 12) arrives at a TTC station or on a vehicle with a child concession on a PRESTO card (purchased from another transit agency where children under 12 are not free), what fare will he/she be charged?

The card reader will recognize the child is under 12 and no fare will be deducted. The paddles and/or turnstile will open and allow entry to the station. The card reader on the bus will beep twice and show a green check mark. 

Can I load daily or weekly passes on my PRESTO card?

No. These options are not available on PRESTO.

I have a lot of tokens. Can get a refund or exchange them?

No. You should use any remaining tokens, tickets or passes that you have. We haven’t set a date for when we will stop accepting them, so you can use them. We will let you know with plenty of notice when we will no longer collect them.

As a PRESTO card customer do I still need to take a paper transfer?

No, you are no longer required to take a paper transfer. When you tap your PRESTO card against a card reader at the start of your journey your transfer is written to the card at that time.

How long do I have before my transfer is no longer valid?

You have two hours from the first tap to complete your journey.

I don’t have a credit card. Can I buy and load my card with cash?

Yes. You can visit one of the Shoppers Drug Mart locations External link opens in new window. that sell PRESTO cards. You can also use one of the Fare Vending Machines at subway stations or come to the TTC’s Customer Service Centre at Davisville Station, 1900 Yonge St.,

PRESTO on TTC buses

Is PRESTO available on buses?

Yes. PRESTO is available on all buses.

With card readers at the front and back of the bus, does this mean I can board at the backdoor?

No. All-door boarding is not available on buses - only streetcars. The only time you can board through the backdoors, other than in a station is if the bus is a shuttle bus or if it is operating on a streetcar.

When should I take a transfer?

If you are paying by cash, ticket or token you should take a transfer. Otherwise you just tap your PRESTO card on the reader and your transfer will be applied to the card.

Transferring from bus to bus when one has been short-turned

Tap your PRESTO card on the card reader at the front of the bus when you board. Tap your card again when you board the next vehicle. As long as you are within two hours from your first tap you won’t be charged another fare. 

Do I need to tap on a bus in the paid area if I have already tapped into a subway station?

Yes you should tap your PRESTO card every time you board a bus or streetcar and whenever you enter a subway station. As long as you are within two hours from your first tap you won’t be charged another fare.

Do I need to tap into a subway station if the bus that I’m on doesn’t go into the paid area?

Yes. You will need to tap into the subway station however you won’t be charged a second fare.

How will operators know if my fare has been accepted from my PRESTO card?

There will be a green check mark on the card reader. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

There will be a green check mark on the card reader. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

There will be a red X on the card reader. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

Operators will ask you to tap your card on the reader at the back of the bus. If your card is declined again, you will need to pay by token or exact cash.

What if the PRESTO card readers are out-of-service on a bus?

If all PRESTO card readers are out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next bus or at a subway station.

Can I use my PRESTO card to pay the double fare that is required on Downtown Express Buses?

You can use your PRESTO card to pay one of the two fares required on Downtown Express Buses. However, you will need to pay the other fare by ticket, token or exact cash. Starting on August 26, you will be able to pay the full double fare required on the TTC’s five Downtown Express bus routes with one simple tap of your PRESTO card. A Monthly Downtown Express Pass and 12 Month Downtown Express Pass for September will be available for sale from August 26 until September 8.

Can I use my PRESTO card to pay my YRT, Mi-Way and TTC fare on a TTC bus that travels outside of Toronto?

You can use your PRESTO card to pay your MiWay fare when you board a TTC bus in Mississauga. Starting August 26, you will be able to use your PRESTO card to pay your YRT fare on a TTC bus that travels in York Region. Until then, you must pay your YRT fare as you do today (TTC fare plus a supplement, cash or YRT fare product). Stay tuned for more information.

PRESTO on TTC streetcars

How will TTC Fare Inspectors check my card on Proof-of-Payment routes?

You will be required to tap your card on the handheld card reader carried by the Fare Inspector to verify that you have paid your fare (tapped on).

Do I need to enter through the front doors of a streetcar if I’m paying my fare using PRESTO?

No. Streetcars have all-door boarding. If you are paying your fare with a PRESTO card, you can enter through any door that is equipped with a card reader.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

If a bus is operating on a streetcar route, will it open all of its doors?

Yes. But you must have a valid Proof-of-Payment to show that you have paid your fare.

What do I do if I use PRESTO and my streetcar has been short-turned?

If your streetcar has been short-turned, you will need to exit the streetcar you are on and wait for the next card to arrive. Tap your card again when you board the next vehicle. As long as you are within two hours from your first tap you won’t be charged another fare.

PRESTO on Wheel-Trans

When will PRESTO be available on Wheel-Trans vehicles, accessible taxis and sedans?

Starting January 1, 2019, customers travelling in a Wheel-Trans sedan taxi can pay their fare using a PRESTO card with a monthly pass on it. Customer can continue to use cash, tickets or tokens as well.

In the middle of 2019, sedan taxi cab drivers will have an app on their phone which customers will be able to tap to deduct money from their card to pay their fare or validate their monthly pass. 

Where will I tap my PRESTO card on a Wheel-Trans vehicle or accessible taxi?

Your Wheel-Trans operator or accessible taxi driver will have a hand-held PRESTO card reader. Once you are settled in the vehicle, you will tap your card on the back of the reader.

What if I need help tapping my card?

That is ok. Your Wheel-Trans operator, support person or companion may tap your card for you.

Will my support person require a PRESTO card?

Yes, you as the support person assistance cardholder will be required to have a PRESTO card for your support person to use when accompanying you on the TTC.

Do I need to tap into a subway station if my Wheel-Trans vehicle drops me off outside of an accessible station?

Yes. However you won’t be charged a second fare. If the Wheel-Trans bus does drop you in the paid area, you will not have to tap your card inside the subway station.

How will operators know if my fare has been accepted from my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

The screen on the card reader will be red. It will show the word declined at the top with a red X in the middle. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

You will need to pay by token, ticket or cash.

What if the PRESTO card reader is out-of-service on my Wheel-Trans vehicle or accessible taxi?

If the PRESTO card reader is out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next vehicle.

PRESTO Ticket questions

What is a PRESTO Ticket?

A PRESTO Ticket is a limited use paper PRESTO card that you can use to pay your fare on the TTC. PRESTO Tickets are meant for infrequent customers, or visitors to the city. Unlike a PRESTO card, you cannot reload a PRESTO Ticket once the fare has been used and the transfer or day pass expires.

PRESTO Tickets also expire 90 days from purchase (excluding tickets distributed by social service agencies, which will be valid for one year).

How much does a PRESTO Ticket cost?

A one-ride PRESTO Ticket costs $3.25, a two-ride PRESTO Ticket costs $6.50 and a day pass PRESTO Ticket costs $13.00.

Where can I purchase a PRESTO Ticket?

You can purchase PRESTO Tickets from the Fare Vending Machines at all TTC subway stations. You can also purchase PRESTO Tickets at all Shoppers Drug Mart locations in Toronto.

How many PRESTO Tickets can I buy at one time?

You can purchase a maximum of 10 PRESTO Tickets from the Fare Vending Machine at one time.

School boards and social service agencies used to be able to buy TTC tickets and tokens in bulk—will there be a bulk purchase option for PRESTO Tickets?

Yes. PRESTO Tickets will be available through bulk sales at the TTC later this year. Details are still being finalized and will be shared when they are available.

Can I purchase a youth/senior PRESTO Ticket?

No. PRESTO Tickets are only available at the adult cash fare price. If you are a youth or senior, you should purchase a PRESTO card and have it set to deduct a youth / senior fare. With a PRESTO card, you’ll always be paying the lowest fare. PRESTO cards are available for $6 from the Fare Vending Machines at all subway stations, at any Shoppers Drug Mart location and at the TTC Customer Service Centre above Davisville Station. You can set your fare type on your PRESTO card at Shoppers Drug Mart locations or at the TTC Customer Service Centre. You must bring valid government issued identification to have your fare type changed.

Does the two-hour transfer apply to the PRESTO Ticket?

Yes. Customers can take advantage of the two-hour transfer when they use a one-ride or two-ride PRESTO Ticket.

Can a group or family travel together on the same PRESTO Ticket?

No. Each person, over the age of 12, needs their own PRESTO Ticket. This applies to the day pass PRESTO Ticket as well.

How does a PRESTO Ticket work?

You must tap your PRESTO Ticket every time you enter a subway station and whenever you board a bus or streetcar. Your tapped PRESTO card is your Proof-of-Payment. You must keep it with you while travelling on the system and be prepared to show it to a TTC fare inspector upon request. Once your fare(s) have been used and your transfer or day pass has expired, you must purchase another ticket (at Lawrence West or Yorkdale stations) or pay by cash. PRESTO Tickets are not reloadable. PRESTO Tickets can only be used to pay your fare on the TTC. They are not accepted on any of the other transit agencies that use PRESTO.

What happens if I lose my PRESTO Ticket?

You will need to buy a new one or pay your fare with cash. You could also purchase a PRESTO card for $6 and load it with money at a Fare Vending Machine in TTC subway stations, Shoppers Drug Mart locations, online at prestocard.ca or at the TTC Customer Service Centre. PRESTO cards never expire and can be registered to protect your balance if lost or damaged.

Can I use a PRESTO Ticket to pay my fare on a Wheel-Trans sedan taxi?

No. You must pay by cash, TTC ticket or token. Later this year, you will be able to use PRESTO Tickets and your PRESTO card for single fare payments on sedan taxis.

Can I use my PRESTO Ticket to pay my fare on other transit agencies that use PRESTO?

No. PRESTO Tickets can only be used to pay your fare on the TTC. If you’re travelling on a TTC bus that crosses into Mississauga or York Region, you’ll need to pay your Mi-Way or YRT fare by cash.

How can I check if my PRESTO Ticket is valid?

You can check your PRESTO Ticket at Fare Vending Machines at subway stations, on the fare payment devices on Wheel-Trans vehicles and accessible taxis, at any Shoppers Drug Mart location, or at the TTC Customer Service Centre above Davisville Station. 

What happens if my PRESTO Ticket is declined on a PRESTO card reader on a bus or streetcar?

You will need to pay your fare by cash. This is because the operator does not have the ability to query a PRESTO Ticket to see whether it is still valid. You can check your PRESTO card at all Fare Vending Machines at TTC subway stations to see if it is valid.

What happens if my PRESTO Ticket is declined on a PRESTO card reader on a fare gate?

You should check your ticket on a Fare Vending Machine at the station. If it is still valid, speak to the collector or customer service agent at the stations without collectors.

If your PRESTO Ticket is no longer valid, you will need to pay by cash or purchase a PRESTO card for $6 and load it with money at a Fare Vending Machine at the station.

What time does the day pass PRESTO Ticket expire at?

The day pass PRESTO Ticket expires at 2:59 a.m. If you tap your PRESTO Ticket at 2:59 a.m. you will be able to travel until 4:59 a.m. If you tap after 2:59 a.m. your ticket will be declined and you will be required to pay your fare by cash.

Why do PRESTO Tickets expire in 90 days?

When PRESTO Tickets are active, data about tickets is stored in the central PRESTO system. The expiry period is designed to ensure the system functions efficiently and does not get overloaded due to excessive data about tickets that never expire. 

If purchased from a Fare Vending Machine or from Shoppers Drug Mart, the PRESTO Tickets will expire after 90 days. When purchased in bulk by groups like social service agencies, the PRESTO Tickets will have an extended expiry date of one year.

My PRESTO Ticket is expired (past 90 days), can I exchange it?

The current proposal is that customers will be able to exchange a PRESTO Ticket for a valid one, for up to one year past expiration. 

I accidently purchased the wrong PRESTO Ticket, can I get a refund?

No. PRESTO Tickets are non-refundable.

Can I recycle my PRESTO Ticket?

No, PRESTO Tickets cannot be recycled due to the chip that is embedded in the card.

Where can I provide feedback about my experience with my PRESTO Ticket?

Please send your feedback to prestotickets@metrolinx.com .

I have a lot of tokens and tickets—can I get a refund or exchange them?

We are reviewing options for customers who have a lot of tokens or tickets. A refund is one option we are considering. More information will be shared when it’s available. We encourage you to use your tickets and tokens.