Frequently Asked Questions
Applying for a TTC Support Person Assistance Card
What is a Support Person?
A Support Person assists a person with a disability with communication, mobility, personal care/medical needs or with access to goods, services or facilities.
What is the TTC Support Person Assistance Card?
The TTC Support Person Assistance Card is a photo identification card that identifies the card holder as a person who, because of disability, needs to be accompanied by a Support Person. The Card has a photo of the person with a disability. Customers who would like their Support Person to accompany them on the TTC and/or Wheel-Trans on a single fare must obtain a Support Person Assistance Card.
How do I apply for a Support Person Assistance Card?
Applicants must complete an application form, or for further information call TTC Customer Service at 416-393-3030 (TTY 416-338-0357). You can get your photo taken at Sherbourne Station or the accessible Davisville Customer Service Centre. Please note that Sherbourne Station is not accessible. Alternatively applicants may mail in the application with two (2) colour passport photos. Further details are provided on the application form.
How do I prove to the TTC that I need a Support Person?
The application includes a section that must be filled out by one of the following authorized regulated health care professionals:
- Family Doctor or other Physician, including Psychiatrist
- Occupational Therapist
- Speech Language Pathologist
- Registered Nurse
The health care professional must certify that the applicant is a person with a disability who, because of the disability, needs to be accompanied by a Support Person, and must certify whether the disability is permanent or temporary.
My disability is temporary. Am I still eligible for a Support Person Assistance Card?
How much does the Support Person Assistance Card cost?
There is no charge for the Card. Please note that the TTC will not reimburse any costs incurred to complete the application.
Where do I get my photo taken for the Support Person Assistance Card? Can I provide my own photo?
Is the Support Person Assistance Card valid on both Wheel-Trans and the fixed route bus, streetcar, and subway system?
Wheel-Trans already requires me to travel with a Support Person at all times. Do I still need to apply for a Support Person Assistance Card?
Yes. The Card will also allow your support person to travel with you on the fixed route bus, streetcar, and subway system at no extra cost, if you choose.
Using a TTC Support Person Assistance Card
How do I use the Support Person Assistance Card?
Simply show the Card to the Collector at a TTC subway station, or the Operator (driver) onboard a bus or streetcar when paying a fare. Card holders may travel with one (1) Support Person at no extra charge.
Do I still have to pay a fare when I am travelling with a Support Person?
Yes. Card holders must still pay their regular fare when riding the TTC with a Support Person. It is the Support Person who travels at no extra charge.
Do children who travel with a Support Person need to pay a fare?
No. Children 12 years of age and under may travel with a Support Person with neither the child nor the Support Person paying a fare.
Do I always have to travel with the same Support Person?
No. Card holders may choose to travel with a different Support Person on each TTC trip.
Can I bring more than one Support Person with me?
Card holders may only travel with one (1) Support Person on one fare. Any additional companions or escorts must pay regular fares.
My support person also has a Support Person Assistance Card, does that mean neither of us has to pay?
No, a fare must always be collected. If they are acting as your support person, then you must pay a fare or vice versa.
Can my Support Person travel for free even when they are not accompanying me?
No. To travel at no extra cost, a Support Person must accompany a card holder on their entire trip.
Am I required to use the Support Person Assistance Card even if I am not travelling with a Support Person?
I use a token or Metropass to enter subway stations. How does this work when I am travelling with a Support Person?
Card holders must show their Card to the Collector and then deposit their token in the farebox or show their Metropass to the Collector to enter the station. Card holders should not use a token or Metropass-only turnstile. At accessible stations, the Collector can also open the accessible fare gate remotely after a fare is paid.
I use a PRESTO card to enter subway stations. How does this work when I am travelling with a Support Person?
At this time, PRESTO cards cannot be used to enter a subway station when travelling with a Support Person. Please use an alternate form of payment.
I use an Automatic Entrance to enter subway stations. How does this work when I am travelling with a Support Person?
In most cases card holders will need to use the main subway station entrance. Some stations are equipped with automatic accessible entrances to allow customers using mobility devices to enter the station. At these stations, simply press the “Passenger Assistance Intercom” or “Help” button to call the Collector, inform them that you wish to use a Support Person Assistance Card, and follow their instructions.
How do I use my Support Person Assistance Card on a Proof of Payment (POP) route?
Several TTC routes now operate on the “Proof of Payment” (POP) system. If asked for POP for a Support Person, simply show the Transit Enforcement Officer your valid POP along with your Support Person Assistance Card. A Support Person must exit the vehicle when the card holder exits, or they must pay a fare.
Does the Support Person Assistance Card expire?
Yes, the Support Person Assistance Card expires every 3 years, on the cardholder’s birthday, since disabilities may change. Temporary cards with a shorter expiry date will be available for temporary disabilities. The Temporary card expires on the date posted on the card. Card holders may apply to renew their card when it expires.
I lost my Support Person Assistance Card. Can I get a replacement?
If you lose your card, please call TTC Customer Service at 416-393-3030.
Can I lend my Support Person Assistance Card to a friend?
No. The Support Person Assistance Card is for the use of eligible customers only and cannot be transferred or lent to others. Fraudulent use of TTC photo identification cards is an offence under TTC By-law No. 1 subject to a fine and permanent loss of the card.
Is my Support Person Assistance Card valid on other Ontario transit systems?
Other Ontario transit systems may accept the TTC Support Person Assistance Card. Please contact the transit system you will be travelling on to confirm their policies.
I am visiting Toronto. Can I apply for a Support Person Assistance Card?
Yes. Visitors may apply for a Support Person Assistance Card by submitting an application that is certified by an authorized health care professional. You may apply by mail before starting your trip, however, please allow 2 to 4 weeks processing time to receive your card. Otherwise, a visitor and their Support Person must both pay a fare. Support person assistance cards/stickers from other Greater Toronto Area and Ottawa transit agencies are now valid on the TTC.