March 29, 2017

The TTC is looking for new members to join its Customer Liaison Panel, which was established in 2011 to help transform the TTC into a customer-focused transit system that makes Toronto proud.  The Customer Liaison Panel assists in developing and delivering the TTC’s strategic aims on customer experience, assists in understanding customer priorities, and promotes dialogue between customers and the TTC.

The TTC welcomes all applicants from diverse backgrounds with a wide range of experience, knowledge and skill sets who are passionate about transit and want to help find innovative solutions to improve the customer experience.

For the first time, the TTC is also looking to recruit two youth members, ages 13-24, to join the panel.

Panel members meet monthly throughout their two-year term to discuss issues and initiatives affecting customers as they travel through the system every day. To date, the Customer Liaison Panel has advised on many issues and initiatives including:

  • Complaints handling
  • Cross-boundary services
  • Customer Charter
  • Fare policy
  • New vehicles
  • Payment methods
  • Priority seating
  • Real-time information
  • Subway closures
  • Uniforms
  • Union Station improvements
  • Wayfinding and design

The Deadline for submissions is April 14, 2017 11:59pm. For more information, visit ttc.ca/clp.

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