September 25, 2015
Last week, the TTC hosted its eighth annual Accessibility Forum.
Over a three-hour session, TTC staff, including senior executives, listened to feedback about accessibility issues from a passionate and well-informed audience.
The forum enabled us to report back on how we are progressing towards our goal of a fully accessible transit system by 2025. Our bus fleet is now fully accessible, as are around half of our subway stations. Work is underway to install elevators at three more stations and we have nine, soon to be 10, fully accessible new streetcars in service.
Each year, we report on what we have done in response to the previous year’s feedback. Working with our Advisory Committee on Accessible Transit (ACAT), we look to change procedures and improve service to address any areas of concern.
Feedback this year was generally positive with customers reporting improved Wheel-Trans call centre response times and polite, professional operators. More remains to be done, however, to address concerns about gaps between the train and the platform at certain subway stations, and to urge fellow TTC riders to show consideration for those with specific needs.
In closing the event, I reaffirmed the TTC’s commitment to providing an accessible transit system that makes Toronto proud. We will not rest until that goal is achieved.
If you’re planning to explore the sights and sounds of Scotiabank Nuit Blanche this year, the TTC is offering a Special Event Pass. For $11.50, the pass is valid for unlimited travel from the start of service on Saturday, October 3 until 9 a.m. on Sunday, October 4.
The pass can be used by either one adult and up to five youths 13-19 years of age, two adults and up to four youths 13-19 years of age, or two adults.
For the first time, you can purchase a Scotiabank Nuit Blanche E-Ticket, using the TTCconnect app on your iOS or Android device.
To make it easier for you to explore all the art installations, we’re running all-night subway service for on Line 1 and Line 2, as well as the regular Blue Night Network. We’re also offering free all-night parking at TTC commuter parking lots.
TTC customer satisfaction is at the highest that it has been in two years, according to the 2015 second quarter customer satisfaction survey, which shows overall satisfaction at 79 per cent, up from 72 per cent for the same period in 2014.
The increase in satisfaction is likely due to improvements made across all three modes of fixed transportation, resulting in reductions in wait times, trip duration and crowding.
Preliminary results from the third quarter indicate a further increase in overall customer satisfaction, value for money and pride in the TTC. The TTC customer satisfaction survey is completed every quarter. One-thousand customers are surveyed to determine overall customer satisfaction, value for money and customer pride in the TTC.
The report to the TTC Board, which contains the survey results, can be found at ttc.ca.
Name: Mathew Kerr
Position: Route Supervisor, Malvern
Years of experience: 18
I began my career with TTC in 1997 as an Operator at Eglinton Division and have worked as a Route Supervisor at Malvern Divison for 16 years.
A Route Supervisor is like being the first responder for the TTC, its employees and assets. Earlier this year, I received a Leadership Award for assisting Toronto Police in an investigation.
Last week, I was given a Community Member Award for evacuating a TTC bus after a man threatened to have explosives and threw a backpack under the vehicle.
I enjoy volunteering and giving back to the community, and being acknowledged by the TTC for my work. It was a very proud moment for me and my family.
No service on Line 3 this weekend
There will be no service on the TTC’s Line 3 this weekend, Sept. 26-27, as crews conduct upgrades and maintenance work on signals, cables, wiring and the power rail.
Replacement buses will operate between McCowan and Kennedy stations, stopping at all Line 3 stations along the way. Customers will also be able to exit the buses at other transit stops upon request. Collector booths at all stations will remain open for customers to purchase TTC fares.
Wheel-Trans vehicles will be available for customers who require accessible transit. Customers can speak with any uniformed TTC employee at either station to make use of this service.
This is the fifth and final scheduled closure on Line 3 this year as the TTC undertakes a complete rehabilitation of the tracks and vehicles to provide a more reliable and comfortable service over the next 10 years. The line will be decommissioned following the opening of the Scarborough Subway Extension. Additional Line 3 closures will be required in 2016.
Regular service will resume on Mon., Sept. 28 at 6 a.m.
Queen streetcar diverting for track work
Weekly Customer Service Report
View all articles from September