November 11, 2016
On a recent trip to Scandinavia, I saw brilliant examples of what the TTC will look like as we head into the last year of our plan to modernize.
In both Copenhagen and Stockholm, modern rail and surface vehicles moved riders around in clean, pleasant surroundings and with smartly dressed, friendly staff on hand to provide assistance.
Customers paid their fares using a smart card or their cell phone, making access to the system easy and effortless. Stations featured Wi-Fi, modern information systems and full accessibility.
The good news is that Toronto will soon be on par with these world-leading systems. Rollout of our PRESTO smart card remains on track to have at least one entrance at all stations and all vehicles equipped by the end of this year. As well, new buses and streetcars continue to arrive and we are making good progress towards making the TTC fully accessible.
Wi-Fi installation at stations will be complete by spring of next year, new signalling begins to come into operation next fall, and the spectacular new Spadina subway extension will open by December 2017, neatly book-ending an incredibly busy five-year upgrade of the TTC.
Transforming the infrastructure, processes and culture of a traditional system while transporting 1.8 million customers a day is not an easy task. But in just 400 days, the TTC will look and feel very different as the mega projects designed to transform your TTC become a reality.
Today, Remembrance Day, the TTC joins with the rest of the nation in honouring the memory the brave Canadians that served, and made the ultimate sacrifice, for their country. Included with those are hundreds of TTC employees who enlisted for active service throughout our rich history in Toronto. Lest we forget.
This weekend, Line 1 Yonge-University will be closed between St George and Lawrence West stations as TTC crews continue work on the TTC’s new Automatic Train Control (ATC) system.
Shuttle buses will run frequently throughout the weekend, stopping only at subway stations along the route. Glencairn Station will be closed for the weekend. All other stations will be open for fare sales.
Wheel-Trans will operate between St George and Lawrence West Stations for customers who need it. Simply speak with any TTC staff at these stations to request the service.
PRESTO is not yet available on all shuttle buses. Customers should carry tokens, tickets or cash in case the bus that arrives i s not yet PRESTO - equipped.
When installation is complete in 2019, ATC will result in a more modern and reliable signal system that will allow for a 25% increase in the number of trains operating on Line 1.
Regular subway service resumes Monday at 6 a.m.
It’s time to have your say. The TTC’s annual Customer Town Hall is an opportunity to talk with TTC staff and let us know how we’re doing, and how we can better serve you, this time from the comfort of your own home.
For the first time, we are inviting you to join the Town Hall via teleconference or webcast with closed captioning.
Date: Thurs., Nov 17
Time: 7 p.m. – 9 p.m.
The event will include progress and status reports of TTC projects and services and a chance to offer feedback and ask questions of senior TTC management.
Find out how to join us by visiting ttc.ca.
Today, the TTC will honour Canada’s fallen for Remembrance Day by bringing all of its vehicles to a stop for two minutes at 11 a.m.
Subway cars on all four lines will be held at station platforms. Bus and streetcar operators will stop their vehicles at a regular service stop prior to 11 a.m., and remain there for the duration of the pause. Wheel- Trans vehicles will be brought to a stop at a safe location. Service will resume immediately following two minutes of silence. Current and former members of Canada’s military ride the TTC for free on Remembrance Day. War and peacekeeping veterans may be required to show their service medals/ribbons to receive free access to TTC buses, streetcars and subway. One companion will be allowed to ride for free as well.
Name: Malcolm MacPherson
Position: Station Supervisor
Years of service: 17 years of service
Weekly Customer Service Report
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