Andy Byford - CEO of TTC You said it: Help keep the TTC moving

Public transit has long been recognized as the fastest, most sustainable way to move large numbers of people in an urban environment. In a growing city like Toronto, that is certainly the case.

With rising customer numbers, comes increased pressure on the system, which is why we are putting so much effort into keeping the existing TTC in a state of good repair to make it more reli-able.

We are also adding capacity to accommodate future growth by introducing new, bigger streetcars and buses, expanding the subway and by embracing new technology to make the network more efficient.

I am often asked by riders what they can do to help keep the TTC moving. We are about to launch a customer campaign to answer that very question. The campaign uses real feedback from your fellow riders to summarize what they want us all to do — and not do — to avoid unnecessary service interruptions and to make journeys as quick and pleasant as possible.

Starting next week, we will run a campaign that highlights many of these issues, including the danger and disruption caused by unauthorized track access or blocking subway train doors.

We value both the quality and quantity of time customers spend on the TTC. My commitment to you is that we will continue to drive down TTC-caused delays. Please do your part by helping us keep you and your fellow riders moving.

IN REVIEW: What we accomplished last weekend
Line 3 track work

Last weekend, Line 3 Scarborough was closed, allowing TTC crews to complete the following important state-of-good-repair maintenance work:

  • Replacement of approximately 800 metres of rail
  • Pick up/delivery of power rail between Kennedy and Lawrence East stations
  • Painting — Scarborough Centre to McCowan stations
  • Pickup of metal debris
  • Testing new equipment with trains
  • Right-of-way cleaning- Kennedy to Lawrence East stations

We apologize for the inconvenience and thank you for your patience as we complete work that will make the TTC safer, more efficient and modern.

For more information on subway closures and surface diversions visit the Service Advisories page at ttc.ca

Service Alerts

This weekend, Apr. 29-30, Line 1 Yonge-University will be closed between St George and Downsview stations as the TTC continues work on the new Automatic Train Control (ATC) signal system.

Shuttle buses will operate between Downsview and Lawrence West stations only during this closure. Service is being doubled on nine surface routes that run between the University portion and Yonge portion of Line 1, and to the 7 Bathurst route. Please consider using these routes for your journey.

Regular service resumes Monday at 6 a.m.

Surface Diversions

501 Queen
6 p.m. Fri., Apr. 28 – 5 a.m. Mon., May 1

Streetcars continue to divert in both directions via Spadina Ave., King St. W., and Shaw St. Shuttle buses will operate from Dufferin St. in the west to University Ave. in the east.

505 Dundas
Continuing until November

Streetcars continue to divert in both directions via Bay, Carlton and Church Sts. Customers wishing to transfer from the subway at Dundas Station to a 505 Dundas streetcar can either walk west towards Bay St., east towards Church St. or transfer at College Station.

Several parades and events are taking place throughout the city this weekend. Be sure to check ttc.ca for bus and streetcar route diversions. Get up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.

Employee Profile
Sikander Benipal

Name: Sikander Benipal 
Position: Station Supervisor
Years of service: 7

I started at the TTC as a subway operator, spent two years as a station collector and now I am a station supervisor. As a supervisor there is a lot more responsibility — every day there is something different and I am constantly being challenged. Interacting with customers is the reason I love my job — it’s rewarding to know that I can help people by answering any questions they have. I get to see a lot of the same faces every day and it is clear that they appreciate people like me who are here to help. Outside of work, I am a family man and the captain of the TTC Red Rockets cricket team. Cricket gives me the opportunity to mingle with people from other departments, and it gives me a real feeling of work/life balance.

Have your say: new subway and streetcar surveys now online

TTC customers are invited to take part in two separate surveys, both developed and administered by international benchmarking organizations, about our subway and streetcar service. The subway survey is being conducted in subway networks around the world, and the streetcar survey by light rail systems across North America. Organizations will compare survey results, so that we can learn from each other and work toward giving you even better service. Most respondents complete the surveys in 3 to 5 minutes each.
To take part in the surveys, visit ttc.ca

Weekly Customer Service Report

Customer Service Report - April 25

View all articles from April