Andy Byford - CEO of TTC TTC accessibility improves with elevators now at Ossington Station

Earlier this week (Jan. 30), TTC Chair Josh Colle joined City Councillor Mike Layton and Debbie Gillespie, Chair of the TTC’s Advisory Committee on Accessible Transit (ACAT) to mark the completion of elevator construction at Ossington Station, thereby making it the 35th accessible subway station on the TTC.

From left: ACAT Chair Debbie Gillespie, Councillor Mike

From left: ACAT Chair Debbie Gillespie, Councillor Mike Layton and TTC Chair Josh Colle at Ossington Station.

In addition to elevator installation there, accessibility work also included automatic station entrance doors and accessible, PRESTO-enabled fare gates.

Called Easier Access, the program will make the TTC fully accessible by 2025. The TTC bus fleet is already completely accessible and we are progressively rolling out accessible streetcars, with 30 new, low-floor vehicles now deployed on the 510 Spadina, 509 Harbourfront and 514 Cherry Street routes. A minimum of 40 more new streetcars will enter service this year meaning that, by year end, approximately one third of the streetcar fleet will be accessible. All streetcars will be accessible by 2019.

While the new stations on the Spadina Subway Extension will all be elevator-equipped, making our existing subway stations accessible is a real challenge, as there is often limited space within the station footprint to accommodate elevators. Furthermore, we need to keep stations operational and safe while these and other upgrades are installed. We take great care to work with ACAT and the local community to ensure that the work is carried out with as little disruption as possible.

In celebrating another milestone in the modernization of the TTC, I am pleased to report that this complex project was delivered on time and on budget.

2017 Customer Charter

This week, the TTC unveiled its fifth annual Customer Charter. The 2017 Charter contains 37 time-bound commitments that include increased accessibility, improved service reliability and customer service.

The TTC tracks these commitments, holding ourselves to account if pledges are not met.

2017 charter commitments include:

  • Open the Toronto-York Spadina Subway Extension
  • Add 40 new accessible, low-floor streetcars to our fleet
  • Complete installation of Wi-Fi service at all subway stations
  • Increase the number of accessible stations by three to 38 (44 with the opening of TYSSE)
  • Welcome more than 300 new buses and Wheel-Trans vehicles
  • Continue the rollout of PRESTO across the system
  • Increase and upgrade cycling infrastructure at stations

 See the full list of 2017 Customer Charter commitments, check progress on previous commitments

New merchandise available!

We’ve updated the new with even more merchandise for transit enthusiasts.

New this week: the pictured 20” x 28” poster, created by local artist David Loblaw, featured on the 2017 Ride Guide. The poster depicts the city’s iconic skyline and is reminiscent of travel posters of old.

Station t-shirts are also available in new youth sizes.

To see everything available and place an order, visit

Employee Profile
Claudio Caschera - Employee Relations Consultant

Name: Claudio Caschera
Position: Employee Relations Consultant
Years of service: 20

20 years and still loving every minute of it!

I started working at the TTC in 1997 and throughout this journey, I have operated buses, supervised bus operators and was an Assistant Manager in bus divisions before moving in to my current role as Employee Relations Consultant. Over the last 20 years, I have seen a lot of change but nothing as substantial as those that have come in the last five years. It is extremely rewarding to be a part of our modernization journey, and I can’t speak highly enough of our efforts toward customer and employee satisfaction. This truly is a transit system that should make Toronto proud. If there is one thing to sum up my efforts in working for the TTC, it is a quote my late father told me the day I was hired at the TTC ‘Sempre fare un buon lavoro’ simply translated to ‘Always do a good job!'

Black History Month

Let the TTC connect you to Black History Month events throughout the month of February.

Black History month is an opportunity to recognize and celebrate the contributions of Black Canadians to life in Toronto and across the world. Toronto became the first municipality in Canada to celebrate Black History Month in 1979.

For a list of events, visit

Weekly Customer Service Report

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