Andy Byford - CEO of TTC Meet TTC’s Employee of the Year

This week, I was honoured to announce Duty Station Manager Flobell Asaba Ndesan as the TTC’s 2016 Employee of the Year.

Good companies recognize that world-class customer service and lasting culture change can only be delivered if their employees are engaged, motivated and inspired to excel.

It was with this in mind that we have completely overhauled the way we recognize and reward excellent performance – another element in our top-to-bottom modernization of the TTC.

We want our people to embody the key attributes of safety, leadership, customer service, teamwork and innovation, and three times a year, we celebrate those special people who go out of their way to look after their customers and colleagues in exemplary fashion.

The Employee of the Year is the person considered to have demonstrated excellence in all five categories. Flobell showed great initiative and wisdom beyond his years in devising and deliver-ing a comprehensive fire safety program for the subway.

Employee of the Year

We are lucky to have many fabulous employees at the TTC who go the extra mile to move 1.8 million riders a day on North America’s third largest transit system.

Congratulations to Flobell – our winner of winners.

Service Alerts
ATC Work

This weekend, Feb. 25-26, Line 1 Yonge-University will be closed between St George and Downsview stations as the TTC continues work on the new Automatic Train Control (ATC) signal system. When installation is complete in 2019, ATC will result in a more modern and reliable signal system that will allow for a 25% increase in the number of trains operating on Line 1.

Due to traffic impacts from numerous on-street construction activities, shuttle buses will operate between Downsview and Lawrence West stations only during this closure. Service is being doubled on nine east-west bus and streetcar routes that run between the University portion and Yonge portion of Line 1 and to the 7 Bathurst route. Please consider using these routes for your journey.

Customers travelling on Line 2 who wish to travel northbound should transfer at Bloor-Yonge Station and take the Yonge portion north, or consider using a north-south bus route to get to their destination.

For more information on this closure and to plan your trip, visit the Service Advisories page

Black History Month 2017

Let the TTC connect you to events around the city as Black History Month 2017 wraps up.
Events this weekend include:

Black History Month Closing Event
When: Feb. 24 - 6 p.m. - 9 p.m.
Where: Lawrence Heights Community Centre, 5 Replin Road (A short walk from Lawrence West Station)
How to get there: As Line 1 is closed between Downsview and St George stations for signal upgrades, here are your alternate routes to this event:
Shuttle bus from Downsview to Lawrence West Station
Or Line 1 to Lawrence Station, 52 Lawrence bus west to Lawrence West Station
Or 7 Bathurst bus to Lawrence Ave. W. and either walk or take the 52 Lawrence bus westbound.

TIFF presents Dope
When: Feb. 24 - 5 p.m.
Where: Wellesley Community Centre, 495 Sherbourne Street
How to get there: Line 2 to Sherbourne Station, 75 Sherbourne bus south to Wellesley St.

Taste of the Caribbean
When: Feb. 26 - 1:15 p.m. - 3:30 p.m.
Where: Malvern Community Centre, 30 Sewells Road
How to get there: Line 3 to Scarborough Centre Station, 131 Nugget to Sewells/Brenyon Way

Plan your trip at ttc.ca. For a full list of events, visit toronto.ca

Employee Profile
Malik Tanwir - Route Supervisor

Name: Malik Tanwir 
Position: Route Supervisor
Years of experience: 12

I began my 12 year career with the TTC as a Wheel-Trans Operator. In 2012, I became a route supervisor, where I am responsible for managing route performance, and mentoring new operators on the routes that we serve in my division. I work on making it clear for operators what the expectations are for customer service on any given route. Every day is challenging when having to do service adjustments and reducing delays with long term construction on various routes, but the team here is really amazing to work with and they make every day a pleasure. Together, we make sure customers get from point A to B safely, and build trust for the people of Toronto that rely on our service every day.

There are no major disruptions at this time.

Accessibility Tip

Each person is uniquely aware of their abilities and limitations so follow their direction, if you are asked for support. Don’t assume you know what help someone needs or doesn’t need. Before taking action on their behalf, ask.

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