Andy Byford - CEO of TTC New Year promises big things at TTC

Happy new year to one and all!

The arrival of 2017 means the TTC is now in the final phase of its five-year plan to modernize the TTC’s infrastructure and processes, and to transform our culture to be customer-led.

While much remains to be done over the next 12 months, the TTC will look and feel very different from how it was back in 2012, when it was clear to me that a comprehensive overhaul was required.

By the time 2018 rolls around, about 80 new streetcars and more than 250 new buses will be on Toronto’s streets. New signalling will be controlling trains automatically on a portion of Line 1, and the Spadina Subway Extension will be open to York University and five other stations into York Region. PRESTO will have largely replaced passes, tokens and tickets.

Behind the scenes, processes will have been upgraded to make the TTC more business-like and efficient, and we will have begun to move Station Collectors out of their booths, while a new role — customer service agents — will see TTC employees roaming stations and assisting customers with directions, during emergencies or with fare purchases. Further progress will also have been made on cutting the number and duration of delays.

Of course, there will still be more to do and we are already drafting our next five year strategy.

By the end of this year, I am confident that we will have achieved our objective: a modern, customer-friendly TTC of which Toronto can be proud.

501/301 Queen converting to buses west of Roncesvalles

Starting this Sun., Jan. 8, and throughout this year, buses will replace streetcars on the portion of the 501 Queen route west of Roncesvalles Ave. to accommodate City of Toronto work on the Queensway Bridge, TTC streetcar track and overhead work, and the renewal of the Humber Loop.

During the first phase of work, streetcars will continue to operate between Neville Park Loop in the east and Roncesvalles Ave. in the west.

The 501 Queen will operate as follows:

  • 501L buses will operate from Long Branch to Dufferin Gate
  • 501 Streetcars will operate between Sunnyside Loop (west of Roncesvalles Avenue) and Neville Park
  • 501M Queen will operate a clockwise service linking The Queensway with Lake Shore Blvd., Marine Parade Dr., and Park Lawn Rd.

Customers can transfer between 501 Queen buses and streetcars on Queen St. between Roncesvalles Ave. and Dufferin St. If you’re using PRESTO, do not tap on the second vehicle when transferring between buses and streetcars.

During this time, there will be no streetcar or bus service to Humber Loop

Thank you for your patience and understanding as we invest in maintaining this critical infrastructure.

Service improvements and changes coming Sunday

Starting this Sun., Jan. 8, customers may notice changes on a number of routes to accommodate service reliability improvements, route changes, and service adjustments.
For a complete explanation of the changes, visit the Service Improvements and Changes page at
Impacted routes include:

  • 6 Bay
  • 7 Bathurst
  • 11 Bayview
  • 14 Glencairn
  • 16 McCowan
  • 25 Don Mills
  • 29 Dufferin
  • 32 Eglinton West
  • 38 Highland Creek
  • 46 Martin Grove
  • 51 Leslie
  • 54 Lawrence East
  • 56 Leaside
  • 60 Steeles West
  • 63 Ossington
  • 74 Mt Pleasant
  • 80 Queensway
  • 84 Sheppard West
  • 85 Sheppard East
  • 91 Woodbine
  • 104 Faywood
  • 109 Ranee
  • 185 Don Mills Rocket
  • 190 Scarborough Centre Rocket
Employee Profile
Joanne Gonzalez - Administrative Assistant

Name: Joanne Gonzalez
Position: Administrative Assistant - Bus Transportation
Years of experience: 8

I joined the Construction Department of TTC in 2008 and moved to the Bus Transportation Department a year ago. I currently provide administrative support for the Deputy Chief Service Officer and the Head of Bus Transportation. A few of my daily responsibilities include coordinating and scheduling meetings, payroll and processing a variety of documents requiring sign off. I also manage all office supplies for the Department. My time in the Bus Transportation Department over the past year has been a wonderful learning experience. What I enjoy most about working at TTC is the variety of work I do in this position and the number of opportunities for growth. When I’m not hard at work, I love cooking, exercising, and practicing my photography skills.

Accessibility Tip

Remember to exercise patience when riding the TTC. Often, customers using walkers or canes move slowly and carefully to avoid nasty falls, which can cause severe injuries. Safety is our priority.

Weekly Customer Service Report

Customer Service Report - January 4

View all articles from January