Andy Byford - CEO of TTC TTC prepared for worst of winter

The onset of winter brings an annual challenge for the TTC, but one that we are well-equipped to handle.

Over the years, we have developed robust winter plans, and acquired the right equipment and infrastructure with which to implement them.

The key to any successful seasonal plan is preparedness. We keep a close eye on weather forecasts from Environment Canada and, if any ice or snow is forecast, our teams swing into action.

On the subway, heaters are turned on to prevent ice and snow from impeding the movement of switches, and “storm trains” are run to keep the power rail clear of snow and ice buildup. Trains are also sometimes stored in tunnels if freezing rain or ice is forecast. When there is heavy snowfall, special rail vehicles are ready to be sent out to clear snow from exposed sections of the subway.

Snow clearing vehicle

On the surface network, special equipment is fitted to streetcar poles to break any ice that may form on the overhead wires. We also ensure streetcar switches are kept clear of ice, while the City plows roads and shovels bus stops clear of snow.

A couple of years ago, Boston’s transit system sent a team up to observe TTC best practices. Those practices are continually evolving because we will not allow ourselves to become complacent. Our task is to keep Toronto moving, whatever the challenge.

Service Alerts

Next weekend, Jan. 21-22, Line 1 will be closed between St George and Downsview stations as the TTC continues work on the new Automatic Train Control (ATC) signal system.

Due to traffic impacts from numerous on-street construction activities, shuttle buses will operate between Downsview and Lawrence West stations only during this closure. Extra service is being added to east-west bus and streetcar routes that run between the University portion and Yonge portion of Line 1 and to the 7 Bathurst route. Please consider using these routes for your journey.

Customers travelling on Line 2 who wish to travel northbound should transfer at Yonge-Bloor Station and take the Yonge portion north, or consider using a north-south bus route to get to their destination.

For more information on this closure and to plan your trip, visit our Service Advisories page


Once you can only pay with PRESTO, how do you get senior and student discounts?

Answer: At this time, seniors and students must travel to the TTC’s Customer Service Centre upstairs from Davisville Station to set a senior/student discount on a PRESTOcard. A limited quantity of pre-loaded seniors’ PRESTOcards are available at select Gateway Newstands locations in various TTC subway stations. Visit to see the list of locations. Pre-loaded senior PRESTOcards cost $20 and include a $6 issuing fee. More options to buy, load and set a student/senior discount fare on a PRESTOcard will become available throughout this year.

Have a question? Email your question to and have it answered in a future Connecting Toronto page!

Ossington Station now accessible
TTC Easier Access

Ossington Station is the most recent TTC subway station to become accessible. Elevators began oper-ation in late December from the street/bus level to subway platforms.

Other new features of the station include an accessible fare line with PRESTO fare gates, sliding automatic doors, improved signage, security cameras and intercoms, and a bus bay for Wheel-Trans buses. Public art installed within the station also incorporates wayfinding features.

Ossington Station is the TTC’s 35th accessible station, with the entire TTC system set to become fully accessible by 2025. Elevator construction is ongoing at Dupont, Coxwell, Woodbine and St Clair West stations, with elevators at the latter three scheduled to be in service this year.

Employee Profile
Mariette MacKenzie

Name: Mariette MacKenzie
Position: Statistical Analyst – Transit Enforcement Unit
Years of service: 2

I joined the TTC Transit Enforcement Unit in 2015 after spending four years as a Crime Analyst for the Vancouver Police. I compile and analyze intelligence, operational and crime data gathered by our Special Constables, Fare Inspectors, and front line supervisory personnel. I use that data to help guide our efforts to keep TTC customers and employees safe and secure. If I can help identify a problem, play even a small part in preventing or solving a crime, or recommend a more effective or efficient way of doing business, I can go home happy. As a huge fan of basketball and movies, the move to Toronto has been great for me, as I get to enjoy a world class film festival and (at least in my opinion) a world class basketball team. Go Raptors!

Weekly Customer Service Report

Customer Service Report

View all articles from January