Andy Byford - CEO of TTC Transparency: a hallmark of TTC accountability

An underlying principle of our ongoing modernization of the TTC is to be transparent and accountable in the way we do business.

With this in mind, we have progressively opened up performance data so that it is visible and available to customers on our website (and on this page). Key performance indicators provide a snapshot of daily performance on our surface and subway network. Even greater detail is publicly available through my monthly CEO Report to the TTC Board that details virtually everything that we are doing on your behalf.

The CEO Report also contains updates on the progress of critical projects, as well as statistics on people- and safety-related issues, such as our recently launched random drug and alcohol testing program.

When bad news strikes, we don’t hide. Rather we explain what has happened and why, including keeping Torontonians informed about the progress of major internal investigations, such as benefit fraud. Where some companies might choose to suppress such stories, we do not, confident that the vast majority of TTC employees are true professionals that abhor the bad actions of a few.

Our approach is to be accessible, proactive and open, consistent with the customer-led ethos that we are building in our customer-facing teams. Our website features videos to help riders understand the intricacies of the TTC and to flag upcoming changes to service. In parallel, articles such as this are designed to give you an insight into the work we are doing to modernize the TTC.

Running a transit agency is a relentless challenge, but I firmly believe it is made easier by being honest with our riders and accountable to the people of this great city.

In Review
TTC crew completing track work

Last weekend, Line 2 was closed between Broadview and St George stations for City of Toronto work on the Prince Edward (Bloor) Viaduct. TTC crews took advantage of the closure to complete important state-of-good-repair work on Line 2, including:

  • Replacing 50 metres of fencing
  • Removing 30 metres of scaffolding from track level
  • Replacing track beam on the Prince Edward Viaduct
  • Removing a defective fan and damper at Bloor-Yonge Station
  • Pouring 142 sq. ft. of cement into invert patches between Castle Frank and Sherbourne stations

We apologize for the inconvenience and thank you for your patience as we complete work that will make the TTC more modern, efficient and safer.

For more information on subway closures and surface diversions, visit the Service Advisories.

Service Alerts

This weekend, Line 1 Yonge-University will be closed between St George and Sheppard West stations only as TTC crews conduct train testing on the new Automatic Train Control (ATC) system. Shuttle buses will operate between Sheppard West and Lawrence West stations only due to on-street construction along the closure route. Service on several east-west bus and streetcar routes will be doubled to the Yonge portion of Line 1. Consider using one of these routes for your journey.

Regular service resumes Monday morning at 6 a.m.

Beaches Jazz Festival

This Thurs., July 27 – Sat., July 29, the annual Beaches Jazz Festival will be in full swing, resulting in closures on Queen St. E. from Woodbine Ave. to Beech Ave. between 6 – 11 p.m. each day. During these times, the 501 Queen replacement bus will turn back at Woodbine Loop (Queen St. E. and Kingston Rd.), the 64 Main Street bus will divert via Wineva Ave., Alfresco Lawn, Lee Ave., Williamson Rd. and Southwood Dr.

Visit to plan your trip as you travel to and from exciting events around the city this weekend.

#TBT: 20 years of the 510 Spadina
510 Spadina streetcar

Thursday, July 27 marked 20 years since the introduction of the 510 Spadina route as we know it today. The opening of the line gave TTC riders the opportunity to travel down Spadina Ave. in a dedicated streetcar right-of-way through Kensington Market and down Toronto’s waterfront.

The route has gone through several changes since it first opened in 1997. In 1879, the Spadina route saw horse-drawn streetcars carry passengers from St. Lawrence Market — via King St. and Spadina Ave. — to College St. After being extended to run between Bloor and Front Sts., and again to the waterfront, streetcars were removed from the route in the late 1940s and replaced by buses due to a post-war electric power shortage.

A 1970s/80s plan to bring back streetcars materialized when construction of a dedicated right-of-way along Spadina Ave. began in 1992.

Today, the TTC serves 43,800 customers a day on new, air-conditioned and accessible streetcars from Spadina Station to Union Station.

Employee Profile
Julia Liang

Name: Julia Liang
Position: Senior Business Systems Analyst
Years of service: 5

I’ve been with the TTC for five years now. I started as a Systems Analyst and was promoted to Senior Business Analyst three years ago. I work with the project team and production support team on various systems and work closely with businesses to help provide system solutions in line with TTC requirements. As a senior analyst, I am increasingly involved with business partners to understand their needs, on top of my duties in tracking and managing day-to-day operations. My job keeps me working with different teams, so I’m always learning and growing. The best part of my job is getting to collaborate with such talented people; for instance, our team recently implemented the garage operation enhancement project, and I’m truly proud of that. In my free time, I love reading and cooking, spending time outdoors and volunteering. It feels good to give back to my community.

Weekly Customer Service Report

Customer service report

View all articles from July