Andy Byford - CEO of TTC Keeping the TTC safe and secure: if you see something, say something

The recent terrible events in the U.K. provide a stark reminder that we must never lower our guard in terms of safety and security.

We work very closely with Toronto Police and other law enforcement agencies in Canada to understand and act on up-to-date intelligence about recent incidents and any perceived or actual threat to Toronto and the TTC. This is in addition to our staff being trained to look for, and respond to, suspicious items or activity.

While it is impossible to anticipate every eventuality, emergency exercises are held to practise our response to a range of scenarios. We also have CCTV in subway stations and in vehicles to monitor safety on platforms, for example, but also to aid in the investigation of a crime that may occur on the TTC.

One of the most effective ways to keep the TTC safe and secure is with the help of our 1.8 million daily riders to act as our eyes and ears. By keeping your belongings with you, by responding to staff instructions in case of emergencies, and by reporting suspicious activity to TTC staff or Toronto Police, you can do your part to keep the TTC one of the safest transit systems in the world.

IN REVIEW: St George to Sheppard West closure
Signal Work

Last weekend, Line 1 was closed between St George and Sheppard West stations, enabling TTC crews to complete crucial signal upgrades and state-of-good-repair-work, including:

  • Running test trains using the new ATC (Automatic Train Control) system
  • Replacing signal circuits and switches for ATC
  • Upgrading 19 overhead lights at Yorkdale Station
  • Installing 164 cable hangers for Wi-Fi
  • Replacing damaged tiles at Glencairn Station

When installation is complete in 2019, ATC will result in a more modern and reliable signal system that will allow for a 25% increase in the number of trains operating on Line 1.

We apologize for the inconvenience and thank you for your patience as we complete work that will make the TTC more modern, efficient and safer.

For more information on subway closures and surface diversions, visit Service Advisories

Success Stories: A Canadian case study in diversity and inclusion
Success Stories

In 2015, the TTC launched a two-year plan to create a more inclusive environment for customers and employees. Recently, our efforts were recognized by the Canadian Centre for Diversity and Inclusion (CCDI) in a “Success Story” case study. The TTC will continue to actively work towards removing barriers and evolving our policies and procedures.

For more information about the CCDI Success Story, visit ccdi.ca

Service Alerts

This weekend, June 10-11, there will be no subway service on Line 2 Bloor-Danforth between St George and Broadview stations due to City of Toronto and TTC work on the Prince Edward (Bloor) Via-duct. Shuttle buses will operate, stopping only at subway stations along the route.

Wheel-Trans buses will operate between St George and Broadview stations for customers who need it.

Regular service resumes Monday at 6 a.m.

Shoppers Run for Women

This Sunday, 7 - 10:30 a.m., there will be lane restrictions along Avenue Rd., Bay and Wellesley Sts. for the Shoppers Run for Women.

Service will divert as follows:

5 Avenue Rd:

  • Southbound via Bloor St. W. and Prince Arthur Ave. into St George Station
  • Northbound from S t George Station via Bedford Rd., Bloor St. W., St. George St. and Dupont St.

94 Wellesley:

  • Eastbound via Spadina Ave., College and Bay Sts.
  • Westboud via Bay St., Bloor St. W and • Spadina Ave.

6 Bay:

  • Southbound via Bloor, Yonge and Wellesley Sts.

Nicola’s Kids Triathlon

This Sunday, 10 a.m. - 6:30 p.m., the 122 Graydon Hall will divert in both directions via York Mills Rd., Don Mills Rd. and Graydon Hall Dr., as Lesmill Rd. and Duncan Mill Rd. close for the Nicola’s Kids Triathlon.

Horner Avenue road closure

Horner Ave. will be closed from Fri., June 9 at 8 p.m. to 4 a.m. Mon., June 12 for rail crossing work. 110A Islington South buses will divert in both directions via Kipling Ave., Lakeshore Blvd. and Thirtieth St.

Employee Profile
Clarke Smith - Station Supervisor

Name: Clarke Smith
Position: Station Supervisor
Years of service: 36

I’ve had the pleasure of working as a Station Supervisor for the past 18 months, but I was first hired by the TTC as a collector 36 years ago. Today, I have one station that Ideal with on a daily basis. My role is largely people-oriented; I liaise with construction crews and local stores on behalf of the TTC, and I help manage subway delays and medical emergencies that happen at my station. I also greet customers and answer any of their questions. The customers are my favourite part of the job; I probably know 700 of them by name. I also talk to collectors and janitors to see if they need anything; my title might be supervisor, but I’m really there to support them. No matter what I’m doing, I love my job. I’m still smiling after 36 years.

Weekly Customer Service Report

Customer Service Report

View all articles from June