Andy Byford - CEO of TTC Planning TTC's future requires public and employee input

The TTC already looks much different than five years ago as a result of sustained effort to modernize our fleet and assets, to update processes and to transform our culture to be truly customer-led.

While more remains to be done, I am very proud of what we have achieved as a team since 2013 — a period that will be perfectly book-ended with the opening of the Line 1 subway extension to York University and up to Vaughan in December.

We are al ready well-advanced in our plans for the next five years of our journey. Where the first plan focused on getting the TTC back to being pre-eminent among transit systems in North America, our focus now must be to solidify our world-class status.

To that end — and to develop a document that is truly reflective of customer, employee and stakeholder views — we have conducted a series of workshops with our Board, customers and employees to get their input into how the TTC should develop in the future. This is new territory for the TTC and it reflects our openness to new ideas and our recognition that a successful transit system must satisfy the needs of multiple constituencies.

Our aim is to finalize the new plan by the end of this year. Until then, there is much left to do as we approach the finish line of a whirlwind, five-year journey.

IN REVIEW: St George to Sheppard West closure
TTC employee does repair work to the system

 Last weekend, Line 1 Yonge-University was closed between St George and Sheppard West stations for testing of the new Automatic Train Control (ATC) system. The closure time allowed for crews to complete train travel tests northbound and southbound, with an 86% success rate overall. While that work was being completed, crews also did the following:

  • Saw cutting for new elevator
  • Installation of 130 cable hangers
  • Installation of 9 butterfly clips

 For more information on scheduled subway closures and surface diversions, visit the Service Advisories.

RIDE WITH PRIDE slogan Watch for our specially wrapped Ride with Pride bus and Wheel-trans vehicle at this Sunday’s Pride parade, as TTC employees and their families and friends join the celebration by marching alongside the bus and handing out mardi gras beads to spectators.
Service Alerts

 Line 3 Scarborough

This weekend, June 24-25, all of Line 3 Scarborough will be closed for rail maintenance and replacement work. Shuttle buses will operate across the entire line. Wheel-Trans will operate between Scarborough Centre and Kennedy stations for customers who need it. Speak with any TTC staff member to request the service.

Regular service resumes Monday at 6 a.m.

Pride Toronto Events

Here’s how to get to this weekend’s events around the city as Toronto celebrates Pride.

Trans March: Fri., June 23

Intersection of Church and Hayden Sts.
6:30 p.m. Rally/7 p.m. March

  • Take Line 1 to Bloor-Yonge Station

#RESIST Dyke March: Sat, June 24

Intersection of Church and Hayden Sts.
1 p.m. March Rally & Staging/2 p.m. March

  • Take Line 1 to Bloor-Yonge Station

Pride Parade: Sun., June 25

From the intersection of Bloor and Church Sts., south on Yonge St. to Yonge-Dundas Square

2 p.m. Parade begins

  • Take Line 1 to Bloor-Yonge Station to get to the starting location of this event. To get to Yonge-Dundas Square take Line 1 to Dundas Station.

The following routes will divert at different times throughout the weekend.

Visit to plan your trip:

  • 5 Avenue Rd
  • 94 Wellesley
  • 505 Dundas
  • 506 Carlton
Employee Profile
Mike Williams

Name: Mike Williams
Position: Bus Operator
Years of service: 12

I’ve been a bus operator at the TTC for 12 years, and I am also the co-lead of routing. I drive the Airport Rocket and liaise with the service planning department to help with routing and schedules. I love working for the TTC because I love this city and being in the public service allows me to stay connected to Toronto. As a gay man, I am proud to work for a company that is diverse and inclusive and that treats me fairly and is supportive. I enjoy being a bus operator because I get to interact with customers; I know the city very well and I like directing visitors and helping them get around. My job also gives me the opportunity be out there and see firsthand what needs to be done on the routes so I can provide feedback to service planning. It’s fun to be able to work different parts of your mind every day, and it’s rewarding to have an input on route improvement; the changes I make can affect the commute of thousands of people.

Weekly Customer Service Report

Customer Service Report

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