Andy Byford - CEO of TTC How you can help keep the TTC moving

Keeping the TTC running safely and smoothly is job no. 1 for all 14,000 men and women at the TTC.

In 2014, I set my team the challenge of cutting delay minutes and incidents by 50 per cent over five years. Year-over-year statistics show that we are on target to make that step-change in performance.

As customers, you can help us achieve that target by helping make the TTC more reliable.

As Toronto continues to grow, rush hour remains our busiest time, just as it is on transit systems around the world. Even the slightest delay has the potential to cause big knock-on impacts to service. This is why we ask customers not to hold train doors or block the entrances to vehicles. It is also why we ask you to exit the train at a station if you feel unwell, rather than press the emergency alarm.

As a courtesy to your fellow riders, we also ask that people take off backpacks on crowded vehicles, as well as offer a seat to someone in need.

As we gear up for another busy spring and summer, my commitment to you is that the TTC will continue its modernization efforts make it more reliable. We will continue to tackle root causes of delay, to drive down the number of short turns, and to progressively upgrade vehicles and infrastructure. Our work to make the TTC even more friendly and welcoming will also continue.

Please help us and your fellow riders to keep service moving.

Service alerts
Track Work

Line 2

This weekend, Mar. 18-19, Line 2 Bloor-Danforth will close between Warden and Kennedy stations only, as TTC crews undertake track work. Shuttle buses will operate to connect customers between the two affected stations.

Wheel-Trans will be available from Victoria Park Station for customers requiring an accessible connection. Simply speak with any TTC employee to request the service.

Regular service resumes Monday at 6 a.m.

St Patrick’s Day Parade

This Sunday, bus routes will divert from 8 a.m. – 3 p.m. as follows for the St. Patrick’s Day Parade:

5 Avenue Rd buses will turn back north at St George Station, diverting in both directions via Avenue Rd., Davenport Rd and St George St.

94 Wellesley buses will divert in both directions via Spadina Ave., College St., Queen’s Park Cres.

As the parade proceeds west along Queen St., 501 Queen streetcars will divert in both directions via Queen St., Spadina Ave., King St., and Church St.

The 6 Bay, 505 Dundas and 506 Carlton routes will operate as normal, with service being maintained through breaks in the parade.

For more information on these diversions and to plan your trip, visit the Service Advisories page


When the Line 1 subway extension opens, will I have to pay another fare when crossing into York Region on the subway?

— A

Answer: Hi A, When travelling on the subway extension and using the new stations or transferring to a TTC bus, you only pay a TTC fare. If, however, you transfer to a York Region Transit vehicle, you will need to pay a YRT fare.

Have a question? Email your question to and have it answered in a future Connecting Toronto page!

Employee Profile
Sami Jibril

Name: Sami Jibril
Position: Overhead Linesperson Apprentice
Years of experience: 5

I’ve been with the TTC’s streetcar overhead department for almost two years now. What’s great about this job is that it’s a really unique trade. Teamwork is the best aspect of the job, we accomplish a lot together including construction, repairs, maintenance and emergencies. Through it all, we spend a lot of time together so we really feel like a family. Over the last 10 years I’ve been working towards becoming an elite distance runner. My goal has always been to compete at an international level, so Itrain regularly. I’ve run local, national and international races. I’ve represented Canada once in 2014 with the international road relay team in Japan. Later this month I’m competing in the world cross country championships in Uganda. My team has been incredibly supportive of my activities outside of work. Ican’t thank them enough for the initiative they take to recognize my highlights throughout the year — it’s been really inspirational and motivating.

TTC Subway Musicians cover Ed Sheeran

Catch the TTC’s Subway Musicians performing Ed Sheeran’s songs at Union Station on Fri., Mar. 17 at 10 a.m. Let the TTC connect you to his July 7 concert at the Air Canada Centre. Tickets are on sale now!

View all articles from March