Andy Byford - CEO of TTC Looking back on five years

Thursday (March 30) marked five years since I was appointed CEO of the TTC.

Anniversaries are a good time to reflect and, while much remains to be done, I am proud of the progress we have made addressing decades of under-investment, and in modernizing the TTC.

In addition to the obvious improvements such as new streetcars, buses and the progressive rollout of PRESTO – as well as the upcoming opening of the Line 1 extension to York Region, complete with a new signalling system – much good work has been going on behind the scenes to build a better TTC for the future.

Last week, I took part in a nighttime track walk to inspect work we have been doing on the subway to improve infrastructure reliability, to replace or repair worn-out equipment and to re-commission strategic assets, such as Keele Yard.

Also last week, it was a pleasure to attend the graduation of our next class of operational supervisors, resplendent in their new uniforms and eager to go out and do a great job.

Modernizing the TTC is more than just buying new equipment. We have been systematically updating and streamlining processes, improving our management team, and changing the culture to create a customer-led, motivated and more diverse workforce.

Such change takes patience and determination for the improvements to become apparent. But I am confident that, as we reach the end of our Five-Year Corporate Plan, the changes we have been making will benefit the TTC and you, our customers, for decades to come.

Service Alerts

Line 1 Yonge-University

This weekend, Apr. 1-2, Line 1 Yonge-University will be closed between St Andrew and King stations only as TTC crews complete track work at Union Station.

There will be no shuttle buses during this closure. Rather, customers can walk or take the 504 King streetcar route to travel between the affected stations.

Wheel-Trans will operate between King and St Andrew stations for customers who need it. Simply speak with any TTC staff member to request the service. Customers who are traveling southbound on the Yonge side of Line 1 and need an elevator should exit at Queen Station.

Regular service resumes Monday at 6 a.m.

501 Queen

Streetcars on the 501 Queen route will divert this weekend starting Fri., Mar. 31 at 8 p.m. until 5 a.m. Monday morning; and again next weekend from 8 p.m. on Fri., Apr. 7 until Mon., Apr. 10 at 5 a.m. due to streetcar track work at the intersection of Bay St. and Queen St. W.

Service on the 501 Queen route will run as follows:

Eastbound streetcars will divert via Spadina Ave., King and Church Sts.

Westbound streetcars will divert via Church, King, and York sts.

Shuttle buses will run on Queen St. between Sherbourne and Bathurst Sts.

For more information on service alerts, visit the Service Advisories page, or follow @TTCNotices on Twitter for up-to-the-minute advisories.

TTC Customer Liaison Panel
Customer Liaison Panel

The TTC is looking for new members to join its Customer Liaison panel. If you are passionate about transit and have innovative ideas that will help the TTC deliver a better customer experience, you can apply to join the panel today.

For the first time, we are looking to recruit two youth members, ages 13-24, as well as adult members.

Learn more at

Power ON!
York University Station

The third rail on the TTC’s Line 1 Yonge-University extension into York Region was powered up for the first time this week, allowing for testing of the Automatic Train Control (ATC) signal system and trial runs for trains.

Over the coming months, power will be tested across the extension or in parts as required. The six-station, 8.6-km extension of Line 1 is scheduled to open later this year.

For more information, visit

Employee Profile
Jennifer Cerini - Safety Consultant

Name: Jennifer Cerini 
Position: Safety Consultant
Years of service: 3

I have been a safety professional in a variety of organizations since 2001. From my experience, I see that the TTC is very committed to employee and customer safety. I am just one of many people working at TTC to prevent accidents by identifying and controlling hazards. Safety staff work closely with TTC departments on everything from subway tunnel and vehicle maintenance to construction projects and special events like Doors Open. On the personal side, as a member of the LGBTQ community, I am proud to work for an employer that supports and promotes diversity and inclusivity. I marched with TTC in the 2016 Pride Parade and look forward to marching again in 2017.

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