Andy Byford - CEO of TTC Focus on driving down TTC delays is paying off

While the talk of the town is often transit expansion, our main focus over the past five years has been to make the existing transit system more reliable.

To that end, we have been putting huge effort and resources into modernizing our fleet, into swapping out old, unreliable equipment for new technology, and into taking action to address and eliminate the root causes of delay.

This approach has been applied to each and all of our modes. Route supervisors have been recruited to improve the on-time performance of our surface routes while station supervisors have been deployed to resolve subway delays more quickly.

Our infrastructure teams have moved to a proactive maintenance regime, meaning that we aim to fix equipment before, rather than after, it fails.

We are also taking action to reduce the impact of delays that are outside our direct control. To that end, we just launched a courtesy campaign to guide customers on how they can help the TTC run more smoothly.

In 2014, I challenged my team to deliver a 50% reduction, within five years, in both the number and duration of delays across all modes. Right now, we are on track to deliver that improvement and we won’t rest until we meet or exceed it.

Service changes coming May 7

Changes to the following routes will take place starting May 7; check ttc.ca for details:

Bus service

  • 5 Avenue Rd
  • 7 Bathurst
  • 34 Eglinton East
  • 51 Leslie
  • 56 Leaside
  • 61 Avenue Rd North
  • 143 Downtown/Beach Express
  • 315 Evans-Brown’s Line

Streetcar Service

The 501 Queen route will be serviced by buses until Sept. 3 due to numerous construction projects on Queen St. this summer. In addition, streetcars will return to the 511 Bathurst and 503 Kingston Rd routes and will be added to rush hour service on 504 King.

Royal York Station construction

Buses will not enter Royal York Station due to construction work starting May 8.

Customers using cash, tokens or tickets must use a paper transfer when transferring to or from Royal York Station. Customers using PRESTO will have to tap both when entering the station and boarding buses.

The following routes will be affected:

  • 15 Evans
  • 48 Rathburn
  • 73 Royal York
  • 76 Royal York South

For a full list of service changes and seasonal adjustments as the TTC prepares for summer, visit the Service Advisories page.

Service Alerts
Line 3 work

This weekend, May 6-7, all of Line 3 Scarborough will be closed for track work. Shuttle buses will run between McCowan and Kennedy stations.

Wheel-Trans will operate between Scarborough Centre and Kennedy stations for customers who need it. Simply speak with any TTC staff to request the service.

Ellesmere, Midland and McCowan stations will be closed during this closure. All other stations will remain open for fare sales.

Regular service resumes Monday at 6 a.m.

Several parades and events are taking place throughout the city this weekend. Be sure to check ttc.ca for bus and streetcar route diversions. Get up-to-the-minute advisories by subscribing to eAlerts or following @TTCnotices on Twitter.

TTC Russell Division connects students to prom dresses
Russell Division Recreation Council Last week, the TTC’s Russell Division Recreation Council donated more than 250 prom dresses from operators at the division to New Circles Community Services in North York. The colourful gowns will be used to help Grade 12 students from low-income families look stylish for prom. Russell Divisional Manager Erin Wemyss (left) joined operators and Recreation Council members Debbie Sherwood (back) and Marcela Garcia (front) to deliver the dresses in a decorated TTC bus.
Employee Profile
Lisa Tse - Administrative Assistant

Name: Lisa Tse
Position: Administrative Assistant
Years of service: 5

I was first hired to assist in restructuring the filing system for the Property Development Department, which helped build my knowledge of TTC’s history. I sorted through the documents of many stations and got a chance to look at the different historical and current aspects surrounding TTC property that go into making the system what it is today. It was so interesting reading the history and seeing the volume of information that was passed back and forth through the years. Today, support the Head of Property Planning & Development and provide administrative support to the rest of the team by coordinating schedules and monitoring and tracking the status of departmental matters. I joy keeping information moving along whether it’s reports, letters or other documents. I make sure they go where they need to go, which ultimately keeps the TTC growing and customers moving.

AttentionService Alert:

Elevator Alert: Kennedy Station, subway platform to concourse level, out of service until January 2018 due to construction

Last updated Nov 16, 3:42 PM

Weekly Customer Service Report

Customer Service Report

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