Bus boarding and payment changes on TTC buses

Starting July 2, customers will be able to board TTC buses through both the front and rear doors. Customers paying by cash, TTC tickets or tokens should board through the front doors and obtain a transfer as their Proof-of-Payment. Customers paying by PRESTO card or PRESTO Ticket can board the bus through either the front or rear doors. PRESTO card or PRESTO Ticket customers must tap their PRESTO card or PRESTO Ticket every time they board a bus or streetcar on the street or enter a subway station. Tapping deducts their fare, validates their two-hour transfer or verifies their monthly pass.

Masks or face coverings mandatory on the TTC

Effective July 2, masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

    *TTC By-law No. 1, s. 3.13(a)

These face coverings are required as a safety precaution as more customers return to the system and physical distancing becomes more challenging. Information on face coverings, including how to create a no-sew face mask.

Physical distancing reminder

It is important to maintain physical distance from each other and the operator (6 feet or 2 metres) even while on transit. If a bus or streetcar is crowded, please wait for the next one. We are still operating plenty of service so the wait shouldn’t be long.

TTC COVID-19 case update

The TTC has established a COVID-19 case update page to keep you up to date on the number of TTC employees who have tested positive and measures we have in place to protect our employees and customers. We continue to work with our Joint Occupational Health and Safety Committees and union locals to ensure employees are given the information and support they need. Protecting our employees and our customers is of paramount importance.

Quick links

June 1, 2020

Fare Inspectors return to the TTC

For the month of June, Fare Inspectors will be present on the TTC to remind customers to pay their fare. They will be at key surface transfer points to observe and educate customers and to make sure they are tapping their PRESTO card.

In July, Fare Inspectors will resume proof of payment inspections, providing education and warnings to those who haven’t paid. Fare inspection and enforcement activities, including fines for fare evasion, will resume in mid-July/August.

May updates

May 25, 2020

Customer Service Office – Open to the public

The Customer Service Centre at 1900 Yonge Street, above Davisville station has reopened with modified hours of operation. We strongly suggest that customers wear a face covering or mask if visiting the office.

Only two customers will be permitted in the office at a time.

Hours of operation: Monday to Friday 8:30 a.m. - 4:30 p.m.

The following alternate service options remain available:

  • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations or online at prestocard.ca.
  • For general TTC information, contact our Customer Information office by telephone seven days a week from 8 a.m. to 6 p.m. at 416-393-4636.
  • To submit a complaint or compliment about the TTC, contact Customer Service by telephone seven days a week from 7 a.m. to 8 p.m. at 416-393-3030 or submit online.
  • Photo ID Services are not available at this time.

May 19, 2020

Lost Articles Office – open to the public

TTC Lost Articles is open to the public with modified hours of operation.

Please avoid visiting the Lost Articles Office at Bay Station unless you have called us and confirmed that we have your item. Only one customer is permitted into the vestibule of the Lost Articles Office at a time. Please line up outside the door and only enter if the vestibule is empty.

If you have lost something on the TTC, please call us between 12 p.m. and 4 p.m., Monday to Friday at 416-393-4100. If we have your item, please come and pick it up from our office at Bay Station between 8 a.m. - 12 p.m. Monday to Friday.

Face masks and face coverings

TTC is strongly recommending customers wear a face mask or face covering when travelling on the TTC. It’s a simple step that protects others. Customers should also continue to practice physical distancing where possible, staying two metres away from other customers and TTC employees.

April updates

April 20, 2020

Masks for bus operators

Bus operators have begun to receive multi-use disposable masks to wear during their shifts, if they choose to. These masks, which are washable up to three times, are being provided in addition to their gloves and hand sanitizer they began receiving a few weeks ago. The masks bus operators are receiving now are an interim solution, while the TTC begins to manufacture and distribute reusable cloth masks over the next two to three weeks. All operators will be supplied with additional masks in a phased approach as supply increases. Currently the TTC has 15,000 masks, with another 10,000 expected to arrive today. Another 75,000 masks will be coming over the next three weeks.

Seat barriers on buses, streetcars and subways

The TTC has begun to block off seats on its buses, streetcars and subways to allow customers to continue to practice safe physical distancing while travelling on the TTC. You may notice caution tape placed over seats, more formal seat coverings and notices will be installed over the coming days.

April 15, 2020

Hand sanitizers being installed at subway stations

By the end of this week black hand sanitizer dispensers will be available at the main entrance of all subway stations, inside the paid area. The dispensers have already been installed at stations on Line 1 and Line 4. They will be installed at all Line 2 stations by later today and at all stations on Line 3 by the end of the week. The dispensers will be inspected throughout the day to ensure they are available for people to use. Dispensers will also be installed at secondary entrances in mid-May.

April 8, 2020

New barriers on buses

Starting today, customers will see thick vinyl collapsible barriers on our buses. They provide extra comfort and security for our operators while being removable to allow for accessible front door boarding/exiting for customers with accessibility needs. Thank you for your ongoing support and patience during this time.

April 7, 2020

Express Bus Service operating as local service

Express service is currently suspended on most routes, except for the 900 Airport Express and 927 Highway 27 Express.

  • You may continue to see buses operating with express route numbers on the destination sign.
  • These buses are supplementing local service and will serve all stops.
  • This is a technical consequence of unscheduled service adjustments as we continue to respond to the ongoing COVID-19 outbreak.
    • The destination signs are tied to the route/run the operator signs on with.
    • If the operator signs on with the local service instead, Transit Control is unable to track the bus on the system.
    • This will be addressed at the beginning of May when we make our regular scheduled changes to some of our service.

April 6, 2020

Visit our Riding the TTC during the COVID-19 pandemic page to learn all you need to know about travelling on the TTC at this time.

April 1, 2020

Extra buses added to key routes

In order to reduce customer volume and allow for better physical distancing, we are re-deploying additional buses on higher volume routes where they are needed most for early AM peak service, using available resources.

We encourage customers to delay delaying any trips until after 8 a.m. whenever possible.

In addition to this list, we have supervisors assigned to key positions throughout the system to direct additional buses to where they are needed most on high ridership routes. Transit Control also had additional staff working to ensure we are responsive and active in our management of service throughout the system.

  • 300 Bloor-Danforth Blue Night - 5 extra buses
  • 320 Yonge Blue Night - 4 extra buses
  • 29 Dufferin - 4 extra buses
  • 35 Jane - 6 extra buses
  • 37 Islington - 3 extra buses
  • 39 Finch East - 4 extra buses
  • 41 Keele - 4 extra buses
  • 44 Kipling South - 2 extra buses
  • 52 Lawrence West - 2 extra buses (Airport trips)
  • 96 Wilson - 4 extra buses
  • 102 Markham Rd - 4 extra buses
  • 117 Alness-Chesswood - 2 extra buses
  • 119 Torbarrie - 2 extra buses
  • 123 Sherway - 2 extra buses
  • 165 Weston Rd North - 3 extra buses

Please note that this is today’s list and it may fluctuate throughout the day and on other days going forward.

March updates

March 31

The following routes have been identified as very busy before 7 a.m. on weekdays. Unless your trip is essential, please consider travelling after 7:30 a.m. to encourage physical distancing. Also, please practice physical distancing at bus stops and on-board vehicles.

The routes are:

  • 123 Sherway
  • 44 Kipling South
  • 102 Markham Road
  • 119 Torbarrie
  • 41 Keele
  • 35 Jane
  • 96 Wison
  • 165 Weston Rd North
  • 117 Alness-Chesswood
  • 29 Dufferin

Fare Inspectors at subway stations

Fare Inspectors have been deployed across TTC subway stations to provide customer service. During this time, they will not be conducting fare inspections and are also no longer travelling on TTC vehicles.

March 27

PRESTO update – deadline extended to cancel Autorenew or 12 Month Pass

PRESTO has extended the deadline to cancel the TTC’s 12 Month Pass plan and Autorenew for the TTC Monthly Pass. Customers now have until 11:59 p.m. on March 29, 2020, to cancel their Autorenew and until 11:59 p.m. on March 30, 2020 to cancel their 12 Month Pass. The TTC will waive all cancellation fees. You may still see a notification regarding cancellation fees on the PRESTO app or website, however, please disregard this message.

The Federal government has recently announced an Emergency Order under the Quarantine Act that requires all travellers entering into Canada from abroad by air, sea or land, to self-isolate for 14 days whether or not they have symptoms of COVID-19. Canada’s Health Minister has also announced that travellers entering into Canada from abroad who display COVID-19 symptoms will not be able to take public transit (this includes the TTC), taxis, and ride shares to travel home from the airport. The Federal government will be arranging private transport from the airport to get travellers home.

March 25

As COVID-19 evolves, we're doing our best to adapt with the resources available. Bus routes are experiencing unpredictability and aren't able to strictly adhere to schedules. Service is allocated with priority to the busiest routes and to ensure all areas of the city have reasonable access to public transit. Please use good judgement; don't board busy vehicles. Vehicles may also bypass stops if they are too full. Thank you for your patience and understanding. And thank you to the hardworking TTC operators who are committed to keeping the city moving. Keep checking here for the latest info.

March 23

TTC service changes and PRESTO update

The TTC is reallocating service in response to the ongoing impact of COVID-19 in Toronto.

The majority of Express Bus routes will not operate and regular bus service will continue to operate on these corridors. Most local service on express routes operate every 10-minutes or better. Overall, the TTC will continue to ensure that a 30-minute service or better is provided for customers across the network. Additional service will be operated if needed. 

The following services are affected:

176 Mimico GO – Service will not operate. Customers can utilize 501 Queen streetcar service to downtown.

Express Network – Service will not operate on most routes, except 900 Airport Express, 903 Kennedy-Scarborough Centre Express, 927 Highway 27 Express. Unless noted, customers can utilize the corresponding local service on these corridors.

  • 902 Markham Rd Express
  • 905 Eglinton East Express - Customers can utilize 86 Scarborough or 116 Morningside service. Customers travelling to U of T Scarborough should utilize 116A Morningside service to Military Trail/Ellesmere Road.
  • 913 Progress Express – All 134 Progress service will operate via Centennial College (Progress Campus)
  • 924 Victoria Park Express
  • 925 Don Mills Express
  • 929 Dufferin Express
  • 935 Jane Express
  • 937 Islington Express
  • 939 Finch Express – Additional 36 Finch West service will operate when required from Finch West Station to Finch Station. Customers travelling to Scarborough Centre Station can transfer to 129 McCowan North service at Finch Avenue East and McCowan Road
  • 941 Keele Express
  • 944 Kipling South Express
  • 945 Kipling Express
  • 952 Lawrence West Express
  • 953 Steeles East Express
  • 954 Lawrence East Express
  • 960 Steeles West Express
  • 984 Sheppard West Express
  • 985 Sheppard East Express – customers travelling between Don Mills Station and Scarborough Centre Station can transfer between 85 Sheppard East and 129 McCowan North services at Sheppard Avenue East and McCowan Road
  • 986 Scarborough Express
  • 989 Weston Express
  • 995 York Mills Express
  • 996 Wilson Express

Downtown Express – service will not operate

141 Downtown/Mt Pleasant Express – Customers can utilize 74 Mt Pleasant service from St Clair Station
142 Downtown/Avenue Rd Express – Customers can utilize 5 Avenue Rd service from Museum Station or 61 Avenue Rd North service from Eglinton Station
143 Downtown/Beach Express – Customers can utilize 501 Queen service
144 Downtown/Don Valley Express – customers can utilize 91 Woodbine service from Woodbine Station, 34C Eglinton service from Eglinton Station, or 100 Flemingdon Park service from Broadview Station
145 Downtown/Humber Bay Express – customers can utilize 501 Queen service

Streetcar Network

503 Kingston Rd – service will operate between Bingham Loop and Queen Street East/Kingston Road only. Customers will be required to transfer to 501 Queen streetcars. 22 Coxwell service will continue to operate in the evening and on weekends.

508 Lake Shore – service will not operate, customers can utilize 504 King and 501 Queen service between downtown and Long Branch

Bus boarding changes

In addition to these service customers must board and exit the bus from the rear doors only, except those who require the kneeling ramp to be deployed.

Payment will be by PRESTO card or PRESTO Ticket only. We are no longer accepting cash, TTC tickets, or tokens on buses at this time.

PRESTO update – deadline extended to cancel Autorenew or 12 Month Pass

PRESTO has extended the deadline to cancel the TTC’s 12 Month Pass plan and Autorenew for the TTC Monthly Pass. Customers now have until 11:59 p.m. on March 27, 2020, to cancel. The TTC will waive all cancellation fees. You may still see a notification regarding cancellation fees on the PRESTO app or website, however, please disregard this message.

March 20

Important reminder for Autorenew customers who want to cancel April pass

If you have Autorenew set up on your PRESTO card, and don’t want your April TTC Monthly Pass, you must cancel your Autorenew agreement with PRESTO today (March 20, 2020). You can do this by logging into your My PRESTO Account online at prestocard.ca and clicking Autorenew Transit Pass Settings. You will be able to cancel your Autorenew agreement on the Manage Autorenew section of the website. You can also cancel your agreement through the PRESTO App.

You can set up a new Autorenew agreement anytime during the monthly pass sales window, which takes place the last 12 days of the month until eight days after the start of the next month.

In the meantime, you may want to consider setting up an Autoreload agreement, so you never have to worry about whether you have enough money loaded onto your card. You can do this through your My PRESTO Account online at prestocard.ca or via the PRESTO App.

If you have questions, or need help, please contact the PRESTO Customer Care team at 1-877-378-6123.

March 19, 2020

Customers who wish to cancel their 12 Month TTC passes:

We understand that your travel needs may have changed. If you do not need your April pass, please cancel your plan by March 22. TTC will waive all cancellation fees.

To cancel your plan, follow these steps:

  • Visit prestocard.ca and log into your My PRESTO Account, click on Load drop down menu and then click on Autorenew Transit Pass.
  • On the Manage Autorenew page, click Remove to cancel your TTC 12 Month Pass or 12 Month Downtown Express Pass.

We welcome customers to sign up for the 12 month plan again in the future when they are ready to resume using transit.

Lost Articles Office – closed to the public

As a precaution against the spread of the coronavirus, our Lost Articles Office will be closed effective March 20, 2020.
 
If you have lost something on the TTC, we’ll keep it safely stored as per our usual processes. If you have lost something critical, please call us between 12pm and 4pm at 416 393 4100. If we have your item and you need it urgently, we will make arrangements for you to pick it up from our office at Bay Station. Do not come to the Lost Articles at Bay Station unless you have called us and confirmed that we have your item.

Masks

You may also notice some TTC employees wearing masks. This does not mean they are sick or that our system is unsafe. Starting today, our employees will be allowed to wear masks if they choose to. Please continue to treat our employees and your fellow commuters with respect during your journey.

Please be advised that the TTC Photo ID Facility at Sherbourne Station is closed until further notice.

Post-Secondary Students who require a TTC Photo ID card can get one when the facility re-opens. Until then, it is recommended that Post-Secondary Students without a TTC Photo ID carry their current school student card and/or proof of enrolment. TTC Fare Inspectors are aware of this temporary arrangement.

If you require a Support Person Assistance Card, you can get one when the facility re-opens. For any questions, please contact our Customer Information office by telephone at 416-393-4636.

March 18, 2020

As most people can appreciate, these are extraordinary times. We continue to offer regular service and the expectation is that customers pay for that service.

While transit trips are down due to various closures and work-from-home policies, TTC Fare Inspectors will continue their important work, focusing on customer service while respecting the importance of social distancing. Fare inspectors are now working at TTC subway stations across the system.

For the time being there will be no manual period of payment checks or hand held taps.

March 17, 2020

Please be advised that the Customer Service Centre at 1900 Yonge Street, above Davisville Station, is closed until further notice.

The following alternate service options are available to you during this closure:

  • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations, or online at prestocard.ca
  • For general TTC Information you can contact our Customer Information office by telephone at 416 393 4636
  • To submit a complaint or compliment about the TTC, contact Customer Service by telephone at 416 393 3030 or submit online
  • Photo ID Service are not available at Davisville station at this time

Toronto’s Medical Officer of Health is recommending social distancing as a way to minimize COVID-19 transmission in the community. Physical distancing measures include:

  • Keeping 2 metres (6 feet) apart from others
  • Avoiding mass gatherings
  • Avoiding crowds
  • Staggering work hours to avoid peak travel times on transit

Remember to stay home if you feel sick. Do not use public transit.

Protect yourself while using public transit.

Get more information on COVID-19 on the City's website.

March 16, 2020

The TTC is asking all transit customers to help slow the spread of COVID-19 in Toronto. We’re committed to keeping our customers and staff safe.

If you feel sick, please stay home.

Help fight the spread of COVID-19. Do not use public transit if:

  • You have a fever and/or new onset of cough or difficulty breathing; or
  • You have been in close contact with a confirmed or probable case of COVID-19.

Protect yourself while using public transit.

Get more information on COVID-19 on the City's website.

Wheel-Trans Update

Safety is our top priority at the TTC. At this time, we are asking all customers to please contact the Wheel-Trans Reservations Line at 416-393-4222 if you are booking a Wheel-Trans trip to a hospital or COVID-19 testing facility. Booking a trip to these locations will not be available through our Self-booking website. We will continue to post updates as information becomes available.

March 13, 2020

We take the health and safety of our employees and customers very seriously. At this time, Toronto Public Health advises that riding public transit poses low risk for exposure to Covid-19 and no change in travel habits is recommended for healthy individuals.

While we are expecting reduced ridership given March break and the two-week school shut down, this is a dynamic situation and we will continue to consult with public health officials and advise our customers of any new or changing advice for travel on the TTC.

March 6, 2020

Toronto Public Health has announced that a patient who has tested positive for COVID-19 travelled on the TTC on the following dates:

  • Monday, March 2
  • Tuesday March 3
  • Wednesday, March 4

Toronto Public Health continues to assure the TTC and the city that the risk of exposure for both TTC employees and customers remains low.

Travel patterns of confirmed Coronavirus patient

Based on information gathered, Toronto Public Health was able to put together the individual’s travel patterns, and in the interest of transparency with our employees and customers, we are including detailed route information below. We encourage you to follow Toronto Public Health’s guidelines around good infection prevention practices to help guard against getting sick and the spread of illness.

March 2

  • Initiated TTC travel on Line 2 at Bathurst Station westbound to Islington Station shortly before 9 a.m. MiWay services were used after the individual arrived at Islington Station.
  • Initiated TTC travel on Line 1 at Yorkdale Station after transfer from GO service. Individual boarded subway around 6:45 p.m. southbound to St George Station. Individual transferred to Line 2 at St George Station and headed westbound to Bathurst Station. The individual boarded the 7 Bathurst bus around 7:10 p.m.

March 3

  • Initiated TTC travel on Line 2 at Bathurst Station westbound to Islington Station shortly before 9 a.m. MiWay services were used after the individual arrived at Islington Station.
  • Initiated TTC travel on Line 1 at Yorkdale Station after transfer from GO service. Individual boarded subway around 6:45 p.m. southbound to St George Station. Individual transferred to Line 2 at St George Station and headed westbound to Bathurst Station. The individual boarded the 7 Bathurst bus around 7:15p.m.

March 4

  • Initiated TTC travel on Line 2 at Bathurst Station westbound to Islington Station – no confirmed time. MiWay services were used after the individual arrived at Islington Station.
  • Initiated TTC travel on Line 1 at Yorkdale Station after transfer from GO service. Boarded subway around 6:45 p.m. headed southbound to St George Station. The individual transferred to Line 2 at St George Station and headed westbound to Bathurst Station. The individual boarded the 511 streetcar route around 7:20 p.m.
  • Initiated TTC travel on the 511 streetcar route from Dundas and Bathurst northbound to Bathurst Station around 10:15pm. Boarded the 7 Bathurst bus around 10:20 p.m. from Bathurst Station.

Wheel-trans updates

Safety is our top priority at the TTC. At this time, we are asking all customers to please contact the Wheel-Trans Reservations Line at 416-393-4222 if you are booking a Wheel-Trans trip to a hospital or COVID-19 testing facility. Booking a trip to these locations will not be available through our Self-booking website. We will continue to post updates as information becomes available.

More Wheel-Trans updates about COVID-19

Additional cleaning and disinfection methods

Since January, the TTC has been performing significant additional cleaning and disinfection of all public places with a focus on touch and grab points, such as buttons, railings, handles and straps.

Every station, bus, streetcar, Wheel-Trans vehicle and train is receiving extra attention.

The TTC takes the health and safety of its employees and customers very seriously and is in daily communication with Toronto Public Health. At this time, the direction is that no additional measures are required. The TTC continues to be a safe method of travel.

Advice from Toronto Public Health

Toronto Public Health recommends that we all continue to use the following infection prevention measures:   

  • Wash your hands often with soap and water for at least 15 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are ill
  • Stay home when you are ill
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
  • If you don't have a tissue, sneeze or cough into your sleeve or arm
  • Clean and disinfect frequently touched objects and surfaces
  • When possible, consider social distancing (ideally 2 metres).
  • As soon as possible or when you reach your destination, wash your hands thoroughly with soap and water, or use hand sanitizer.

More information

We will continue to provide updates on the situation as required. Customers and TTC employees looking for additional information are encouraged to visit Toronto Public Health's website. A number of health and safety notices have also been issued to employees. Any further questions related to exposure or symptoms should be directed to Toronto Public Health at 416-338-7600.

Frequently Asked Questions about COVID-19.