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To keep our customers and our employees safe, we’ve had to make some operating changes. The following provides you with the latest on changes we’ve made as we adapt to current conditions.

Practicing safe physical distancing and travelling only when you need to are so important. To minimize crowding at stops and in stations please consider travelling after 7:30 a.m. if you can.

Face masks and face coverings

  • We strongly recommend customers wear a cloth mask or face covering when travelling on the TTC. It’s a simple step that protects others.
  • Practice physical distancing. Where possible, stay two metres away from other customers and the vehicle operator.
  • Information on face coverings including how to create a no-sew face mask.

Seat barriers on buses, streetcars and subways

Several seats on buses, streetcars and subways have been blocked off to allow customers to continue to practice safe physical distancing while travelling on the TTC.

These seat restrictions are guidelines to promote physical distancing. Customers travelling with members of the same household or with a support person may sit together.

Travelling in a bus

  • For the safety of yourself and our operators, you must board a bus through the rear doors. The only exception is if you require the kneeling ramp to be deployed, or have other accessibility needs.
  • Cash, TTC ticket and token customers are not required to pay their fare on a bus at this time. You can just board the bus at the back. Operators are no longer handing out paper transfers. You should pay your fare at your earliest transfer opportunity, or when you enter a station.
  • PRESTO card and PRESTO Ticket customers must pay their fare by tapping their card or ticket on the reader at the back of the bus.
  • We have redeployed extra buses on our busy routes and have assigned supervisors to monitor the flow and address crowding.

Travelling in a streetcar

  • You must pay your fare by cash, TTC ticket, token or with a PRESTO card or PRESTO Ticket when you board the streetcar.
  • If you are paying by cash, TTC ticket or token, you can still use the Fares and Transfers Machines. If you are paying with a PRESTO card or PRESTO Ticket, you must tap your card or ticket on a reader when you board a vehicle.

Travelling in a Wheel-Trans bus or contracted sedan taxi

  • Cash fares, TTC tickets or tokens are not being accepted on Wheel-Trans and contracted sedan taxis, at this time.
  • Customers must pay with a PRESTO card or PRESTO ticket.
  • Customers will not be refused a trip if they do not have a PRESTO card or PRESTO ticket, nor will they be marked no fare paid during this time.

Entering a subway station

  • You must pay your fare by cash, TTC ticket, token or with a PRESTO card or PRESTO Ticket when you enter the station.
  • If you don’t have a PRESTO card or PRESTO Ticket you can purchase one from the Fare Vending Machine at all stations.
  • If you purchase a card, you can load it with money at these machines as well. All PRESTO cards are automatically set to deduct an adult fare, if you are a senior, youth, or post-secondary student, you must take your card to a Shoppers Drug Mart location, along with your government issued identification or TTC post-secondary photo card so that your PRESTO card can be reset to deduct your specific fare type.
  • If you do not have a paper transfer, because you’ve arrived on a bus directly into the station, that’s ok. You will not receive a fine. Our Fare Inspectors are out across the system assisting with customer service.

Fare inspection

  • Starting June 1, Fare Inspectors will be present at key locations on the streetcar network, reminding customers to tap their PRESTO cards when entering a streetcar.
  • In July, Fare Inspectors will resume proof-of-payment inspections, providing education and warnings to those who have not paid.
  • Later this summer, fare inspection and enforcement activities are expected to transition back to their regular operations.
  • To ensure the safety of our employees and customers, all Fare Inspectors must wear personal protective equipment, including a non-medical mask, disposable gloves and eye protection/safety glasses.

Cleaning of vehicles and stations

  • Since January, the TTC has been performing significant additional cleaning and disinfection of all public places with a focus on touch and grab points, such as buttons, railings, handles and straps.
  • Every station, bus, streetcar, Wheel-Trans vehicle and train is receiving extra attention multiple times a day, on a daily basis.
  • The TTC takes the health and safety of its employees and customers very seriously and is in daily communication with Toronto Public Health. At this time, the direction is that no additional measures are required. The TTC continues to be a safe method of travel.