2016 Accessibility Plan Status Report
Working to achieve a barrier-free TTC by 2025
The TTC has a long history of, and commitment to, transit accessibility improvements. Working together with its Advisory Committee on Accessible Transit (ACAT), the TTC has made numerous accessibility improvements to its facilities, vehicles, and services, and is committed to achieving a barrier-free transit system, by 2025, in support of the Accessibility for Ontarians with Disabilities Act (AODA).
The TTC has reported annually on the status of its multi-year accessibility improvement initiatives since 2003. This status report provides an update on the most recent 2014-2018 TTC Accessibility Plan, including progress made to achieve the accessibility improvement and barrier removal activities outlined in the Plan. That plan outlined 41 objectives relating to improving the accessibility of TTC services and facilities over the five-year period from 2014-2018. In 2015, five of six objectives targeted for that year were completed on schedule. In total, 23 of the 41 objectives have now been completed. Work to complete the remaining objectives is ongoing.
This report also provides updates on new initiatives introduced in the 2015 TTC Accessibility Plan Status Report, and outlines new projects that were initiated by TTC staff in 2015.
Key accomplishments in 2015 included:
- retiring the last high-floor wheelchair lift-equipped TTC buses; all TTC buses are now low-floor and ramp-equipped;
- completing major rebuilds of two elevators at Dundas West and Finch Stations to ensure dependable service for customers who rely on these devices;
- developing a Ten-Year Wheel-Trans Strategy to guide fundamental changes to Wheel-Trans service delivery; and
- designing, testing, and implementing platform edge improvements at Eglinton Station to make trains easier to board for customers using mobility devices.
Major planned initiatives from 2016 to 2018 include:
- completing “Easier Access” accessibility upgrades, all of which are now funded in the 2016-2025 Capital Budget, including elevators, automatic doors, and improved signage and wayfinding, at six additional subway stations;
- installing external announcement systems on buses, streetcars, and subway trains to advise customers of the route and destination prior to boarding;
- commencing implementation of the Ten Year Wheel-Trans Strategy, including revising Wheel-Trans eligibility criteria; and
- implementing a real-time elevator and escalator monitoring system to reduce downtime resulting from unplanned outages and provide more reliable customer information.
TTC staff will continue to report back to the Board and ACAT on an annual basis on progress in implementing the goals and objectives of the Accessibility Plan, and on new initiatives.
This is an abridged version of the 2016 Accessibility Plan Status Report. The full report as approved by the TTC Board at their meeting on February 25, 2016 is also available.
Feedback from public consultation events and our accessibility advisory committee (ACAT) has influenced the implementation of the Accessibility Plan.
TTC Handbook for Accessible Travel
Learn how to travel safely and independently on Toronto’s transit system. Download the TTC Handbook for Accessible Travel
Support Person Assistance Card
Learn about the support person assistance card.
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