2013 Public Forum on Accessible Transit
May 9, 2013
On May 9, 2013, the TTC held its sixth annual Public Forum on Accessible Transit to hear from the public about how to improve the accessibility of TTC services and facilities. TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, and customer service based on comments and feedback from the event.
Customers shared their experiences with TTC Board Members, TTC Staff and ACAT members one-on-one and in an open-mike session.
Over 420 comments and suggestions were submitted by customers.
Customers suggested improvements to Wheel-Trans booking and phone wait times, dispatch and pickup procedures, and the online booking website.
Accessibility improvement suggestions regarding bus ramp reliability, vehicle design, and station design were discussed at the meeting.
Several customers requested accessible service improvements, such as more elevators and increased Wheel-Trans service.
Many customers brought forward suggestions for improving TTC customer service and customer information, including signage and wayfinding.
TTC Handbook for Accessible Travel
Learn how to travel safely and independently on Toronto’s transit system. Download the TTC Handbook for Accessible Travel
Support Person Assistance Card
Learn about the support person assistance card.
You can plan your trip, get up-to-the-minute service information, and know when the next vehicle will arrive at your stop with our online services.