On September 17, 2014, the TTC held its seventh annual Public Forum on Accessible Transit to hear from the public how to improve the accessibility of TTC services and facilities. TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, signage and customer service based on comments and feedback from the event.

Event Summary

Over 350 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.

Comments and Feedback Summary

Over 470 comments and suggestions were submitted by customers.

Wheel-Trans Operating Procedures

Customers suggested improvements to Wheel-Trans booking and phone wait times, dispatch and pickup procedures, and the online booking website.

Vehicle and Station Design

Accessibility improvement suggestions regarding bus ramp reliability, vehicle design, and station design were discussed at the meeting.

Service Improvements

Several customers requested accessible service improvements, such as more elevators and increased Wheel-Trans service. 

Customer Information and Customer Service

Many customers brought forward suggestions for improving TTC customer service and customer information, including signage and wayfinding.