On December 13, 2018, TTC management and staff, and members of the Advisory Committee on Accessible Transit (ACAT) were on hand at the Metro Toronto Convention Centre to hear from the public about the accessibility of conventional TTC and door-to-door (Wheel-Trans) public transit services in Toronto. Over 100 people attended in person, while many others followed the webcast of the event.

TTC staff displayed information boards between 6:00pm and 7:00pm highlighting recent accessibility improvements and plans for the continued improvement of transit in Toronto, including the Easier Access, Family of Services, Access Hubs, and Travel Training initiatives. The information provided facilitated discussions between TTC customers, management, staff, and ACAT members.

The open Public Forum, held from 7:00pm to 9:00pm, provided the opportunity for customers to speak publicly and candidly about their experiences on the TTC, and to provide feedback, concerns and other comments directly to a panel which included Kirsten Watson, Deputy CEO – Operations; Dwayne Geddes, Wheel-Trans Manager of Customer Service; Allan Foster, Head of TTC’s Farecard project; and Raymond Dell’Aera, 2018 ACAT Chair. The panel responded to questions throughout the night.

TTC staff distributed comment forms during the Forum so that people could provide comments and suggestions on ways to improve the accessibility and convenience of TTC services. Some of these questions were summarized and read by the facilitator at the meeting. Feedback was also solicited through use of the #TTCAccess twitter hashtag and several customers contacted us via TTC Customer Service. Over 200 comments and suggestions were submitted by customers. All of the feedback will be used to inform the TTC’s next Accessibility Plan.

Video

View the YouTube video of the 2018 Public Forum this external link will open youtube in a new window.

Learn more

The 2018 Accessibility Plan Status Report summarizes the TTC’s current activities to improve the accessibility of its facilities and services.

Read the conversation on Twitter #TTCAccess External link opens in Twitter.