Regular Trip Bookings on statutory holidays

Please note that all Wheel-Trans Regular Trip Bookings (Pre-booked/Automatically Scheduled Rides) are cancelled on statutory holidays.

If you still need to travel on the statutory holiday, please book the ride as an occasional trip

costumers booking trips online

If you are taking the subway as part of your trip, review our scheduled subway closures, before booking.

mywheel-trans.ttc.ca this is an external link and will open in a new window

You can now view our new help videos for assistance with the online booking tool.

  • Occasional Advanced Trip Booking: 5 a.m. to 11 p.m.
  • Same-day Trip Booking: 5 a.m. to 11 p.m.
  • Trip Confirmations/Cancellations: 5 a.m. to 2 a.m.

RideLine Automated Touch Tone service: 416-397-8000

  • Advanced Trip Booking: 5 a.m. to 11 p.m.
  • Same-day Trip Booking: 5 a.m. to 11 p.m.
  • Trip Confirmations/Cancellations: 5 a.m. to 2 a.m.

Reservations: 416-393-4222

  • Advanced Trip Booking: 7 a.m. to 11 p.m.
  • Same-day Trip Booking: 5:30 a.m. to 11 p.m.
  • Trip Confirmations/Cancellations: 5:30 a.m. to 11 p.m.

TTY Line: 416-393-4555

  • 5:30 a.m. to 11 p.m

Priority Line: 416-393-4311

  • Open 24 hours a day, seven days a week

Call when you receive a No-show and require another trip or to inquire about late vehicles (30 minutes or more). All other calls will be transferred.

Types of trip requests

  1. Occasional “same day” trips: booked on the day of service, at least four hours prior to the desired pick-up or drop-off time.
  2. Occasional “advance” trips: booked for the next day and up to seven days in advance of travel.
  3. “Regular” trips: a recurring trip at the same time of day, same day of the week to the same destination and for a minimum of two consecutive weeks, e.g. trips to work, school or physical therapy.

What you need

Please have the following information ready:

  • Your registration number. This is a six-digit number that appears on your Wheel-Trans registration card.
  • The exact address and major intersections of the locations that you wish to travel to.
  • The assistive device that you will be travelling with and whether you will be travelling with a support person or companion (and their assistive device if applicable).
  • Your preferred arrival or departure times for your trips.

Booking your trip online

  • You can book occasional “same day”, “advanced” and “regular” trips using mywheel-trans.ttc.ca this is an external link and will open in a new window. This is the fastest way to make a reservation and the service is available two hours earlier than if you call Reservations.
  • This service is available from 5 a.m. to 11 p.m. seven days-a-week.
  • You will be required to create a username and personal password before booking.
  • If your trip request is not available at the time of your booking, the request will be placed on a waiting list. When we are able to confirm the reservation, you will receive a confirmation from our automated call-out service.

Booking your trip using RideLine

  • You can book occasional “same day”, “advanced” and “regular” trips using  RideLine. This service is available from 5 a.m. to 11 p.m. seven days-a-week. This services is also available two hours earlier than if you call Reservations.
  • To access Rideline, you will need to enter your 6 digit registration number, followed by your four digit default password which is the month and day of your birthdate, e.g. January 6 is 0106.
  • When using RideLine, you can book addresses that are on your registered (favourites) list, major landmarks and addresses that you have travelled to within the last six months.
  • Call or email Customer Service at 416-393-4111 to register additional addresses.
  • If your trip request is not available at the time of your booking, the request will be placed on a waiting list. When we are able to confirm the reservation, you will receive a confirmation from our automated call-out service.

Booking your trip by calling Reservations

  • You can book occasional “same day”, “advanced” and “regular” trips by calling Reservations.
  • Please note that we receive high call volumes resulting in frequent busy signals and long wait times.

Putting “Regular” trips on hold

  • You can put “regular” trips on hold by requesting a Regular Trip Interruption. You can do this online at mywheel-trans.ttc.ca this is an external link and will open in a new window, by calling the RideLine or by calling Reservations.

Cancelling an “Occasional” trip

  • Please cancel your trip before 11:00 p.m. the evening before you are scheduled to travel.
  • You can cancel your trip online at mywheel-trans.ttc.ca this is an external link and will open in a new window, by calling the RideLine or by calling Reservations.

Obtaining trip information

  • Your trip details are available after 9 p.m. on the evening before your trip or anytime on the day of service.
  • Our automated call-out service will provide you with the details of your scheduled trip, including the trip times, destinations and vehicle type. Automated calls are made after 9 p.m. on the evening before your trip or after 7 a.m. on the day of your trip.
  • If you miss the automated call, you can get the information on mywheel-trans.ca or by calling the RideLine.

Day of your trip

A Wheel-Trans operator assisting a customer.

Paying your fare

You must pay a regular TTC fare each time you take a trip with Wheel-Trans. We accept tickets, tokens, valid TTC passes or the exact cash fare.

  • Seniors, 65 years of age or older, must show appropriate proof of age.
  • Students, between 13 and 15 years of age, do not require identification. Students, between 16 and 19 years of age, need to carry valid identification.
  • Post-secondary school students need to carry a TTC Post-Secondary Photo ID when using a monthly Post-secondary Metropass. Post-secondary Photo ID is not eligible for use with the Senior/Student Weekly Pass, Senior/Student Ticket or Senior/Student cash fare.
  • Children, 12 and under, ride free.

Metropasses provide unlimited travel for the month of purchase. Metropasses are transferrable, however the pass can only be transferred after the person using the pass has exited the Wheel-Trans vehicle. No “pass back” allowed.

A support person travelling with a person with a disability is not required to pay a fare IF they have a Support Person Assistance Card. More information is available on ttc.ca or by calling 416-393-4636.

Wheel-Trans vehicles

Wheel-Trans will schedule your trip on one of the following vehicles:

  • Accessible low-floor bus with ramp
  • Contracted accessible taxi minivan with ramp
  • Sedan taxi cab

The vehicle scheduled is subject to change at any time.

Scheduled pick-up time

  • Please be waiting at the door of your home with a clear view of the street. If you live in an apartment, please be waiting in the lobby with a clear view of the street. Drivers will only knock on your door, ring your doorbell or buzz your apartment unit if they are more than 20 minutes late.
  • At a public facility, e.g. a medical office, school or hospital, wait in the common waiting area or as close to the entrance as possible. At public facilities, drivers will come in and announce the name of the person they are picking up.
  • Drivers will only wait five minutes beyond your schedule pick-up time. They will then call Dispatch and get authorization for a No-show slip. The return trip (if applicable) will automatically be cancelled 30 minutes after you are marked as a no-show.
  • If you have missed your trip and still require the ride, you must call the Priority Line at 416-393-4311.

What to expect from your driver

  • Drivers are responsible for announcing their arrival, and verifying the name and identification of the customer. Please have your registration card or other I.D. available for the driver.
  • Drivers will only take your manual wheelchair up or down one step. You are responsible for making arrangements to have your wheelchair taken up or down more than one step. Customers using electric wheelchairs or scooters should have a ramp or lift.
  • The driver will push customers using a manual wheelchair from the door at the pick-up location to the vehicle.
  • The driver will walk beside customers using a power wheelchair or scooter to the vehicle and stand behind as you board. Drivers cannot control your power device for you.
  • The driver will provide light assistance (as needed) for ambulatory customers, e.g. customers using a walker or cane.

Boarding the vehicle

For buses or accessible taxis (minivans):

  • A ramp will be extended to accommodate you.
  • On a bus, you may remain seated on your wheelchair or scooter, or you can request that you transfer to a seat. Your driver will secure your wheelchair/scooter using securement belts. You will also be secured with a seatbelt.
  • On an accessible taxi (minivan), you must transfer to a seat if you use a scooter. You must use a seatbelt.
  • Ambulatory customers and support persons or companions must also wear a seatbelt.
  • If the driver is unable to secure your assistive device, you cannot travel.

Infants and young children travelling on an accessible bus

  • Buses are not equipped with car seats, booster seats or tethers.
  • Children should be removed from strollers and secured in a single seat.
  • If your child is unable to sit in a single seating position then the child should be placed on your lap.
  • If you cannot hold your child and wish for them to remain in the stroller, then the stroller must be secured in the same manner as a mobility device.
  • If your stroller is lightweight or in poor condition, the driver can refuse to secure it for safety reasons.

Infants and children travelling in an accessible taxi (minivan)

  • Accessible taxis are not equipped with car seats, booster seats or tethers.
  • You can bring a booster seat but you will be required to secure your child.
  • If you cannot secure your child yourself, please travel with a support person/companion.

Infants and children travelling in a sedan taxi cab

  • Sedan taxi cabs are not equipped with car seats and booster seats but they do have tethers.
  • You can bring a booster seat but you will be required to secure your child.
  • If you cannot secure your child yourself, please travel with a support person/companion.

Travelling to your destination

  • Wheel-Trans is a public transportation service. You will be sharing your ride with other customers.
  • Drivers are aware of the names of the customers they are transporting and the addresses they are travelling to.
  • Drivers will pick-up and drop-off customers in the order of scheduled times, even if running late.
  • The driver will only take you to the address listed on the run-sheet.
  • Please keep your seatbelt on at all times while in the vehicle.
  • To ensure the safety of our customers and drivers, Wheel-Trans has installed cameras on all of our buses. Accessible taxis and sedans are also equipped with cameras.

Arriving at your destination

  • Wait until the vehicle has come to a complete stop before removing your seatbelts.
  • Remain seated and wait for the driver to assist you from your seat.
  • Drivers are responsible for assisting you from the vehicle and accompanying you through the first accessible door at your destination. The driver will push your wheelchair or provide light guidance. If you require additional assistance, please travel with a support person/companion.
  • Please remember to take all of your personal belongings with you when exiting the vehicle.
  • Drivers will only take your manual wheelchair up or down one step or a curb at your destination.
  • Customers using a power wheelchair or scooter must use a ramp.