Family of Services

You're more connected than ever

Wheel-Trans is a part of the TTC's Family of Services, which includes conventional bus, community bus, subway and streetcar service. Depending on a customer's abilities and the type of service they are eligible for, Wheel-Trans can be used for all or a part of a customer's journey.

With Family of Services, Wheel-Trans customers have more independent and flexible travel options. Whether you're headed to the local grocery store, to an appointment, or to visit friends and family, TTC's Family of Services may be able to connect you to your destination.

Riding the TTC's Family of Services

A Family of Services Trip happens when a Wheel-Trans customer uses the TTC's conventional transit services for all of or a part of their journey. To book a Wheel-Trans trip to a subway station or a bus stop by phone, call the dedicated Family of Services line: 416-397-5852. Whether you would like to book a same-day or in-advance trip, you can call the dedicated Family of Services line and we can personally plan your entire trip from start to finish. All you have to do is know what your final destination is going to be. See the Family of Services Map for a complete list of bus stops and subway stations that you can connect to across the city.

Family of Services Pilot

In May 2017, the Family of Services Pilot began. The goal of the pilot is to gather feedback from customers who use a combination of TTC’s conventional transit and Wheel-Trans services. The information will be used to help the TTC create a transit system that truly works for seniors and customers with disabilities. Learn about the Family of Services Pilot.

We're here to help, if you need it

We're able to provide the support you need to travel to your destination.

• Travel Training: In early 2018, we will begin to offer personalized, 60-minute training sessions that will help customers learn how to use the TTC's conventional transit services independently. Training will be customized to fit your lifestyle, travel needs and abilities. The program's features include: planning your trip, wayfinding and navigation, paying your fare, boarding vehicles, requesting accessible features and problem solving tips for when unexpected challenges, such as delays and closures arise. Let us know if you would like to participate the next time you call to book your trip, or email Wheel-Trans Customer Service at wtcs@ttc.ca.
• TTC's Handbook on Accessible Travel: This is a useful guide to travelling safely and independently on Toronto's transit system. If you would like to receive a print version of this guide, please contact Wheel-Trans Customer Service.

Facts about Family of Services

Fact: Wheel-Trans door-to-door service will continue. Through Family of Services, we are improving your travel options to provide you with greater spontaneity, dignity and independence.

Fact: We will work with you to match your travel to your abilities. We understand that not everyone can use conventional transit all of the time.

Fact: We will plan and provide support for your journey on transit. We are here to ensure you are provided with a safe and reliable trip that supports your independence and dignity.

Wheel-Trans pick-ups at subway stations and bus stops

Please note, Wheel-Trans buses and accessible taxis cannot idle at subway station or on-street bus stops. If you are waiting at a stop when the Wheel-Trans vehicle arrives, you will be boarded safely. If you are not there, the bus will circle around and return five minutes after the scheduled time to accommodate you. If you still have not arrived at the designated pick-up location, the driver will post a No-show Notice. If you receive a No-show Notice, please contact the Priority Line at 416-393-4311 to arrange for another ride.