Family of Services
You're more connected than ever



What is a Family of Services trip?
A Family of Services trip includes a combination of Wheel-Trans vehicles and accessible conventional transit for all or part of a customer’s journey. The goal is to connect Wheel-Trans conditional-eligible customers to wherever they need to go in the city.
In a recent survey of our customers who have travelled using a Family of Services trip, more than 80 per cent said they would recommend the program to family and friends.
Many Wheel-Trans customers have said travelling on the TTC’s conventional system has given them a feeling of independence and spontaneity. For many, Family of Services has allowed them to travel on TTC streetcars, buses or trains for the first time.
Family of Service routes
With 19 routes in total, Family of Services is more flexible than ever in helping get you where you need to go.
Check out our Family of Services Routes Listing to see how many route options are available near you.
Need accessible Wheel-Trans service?
If you’re not currently a Wheel-Trans customer and are in need of accessible transit services, please complete an application with your doctor’s assistance. Find out how to apply for Wheel-Trans service and learn more about eligibility categories.
Contact Wheel-Trans
Customer Service
416-393-4111
TTY Line
416-393-4555
Reservations
416-393-4222
Book Trips Online
this link will open the Wheel-Trans booking site in a new window
Documents
Handbook for Accessible Travel
(PDF 1.3 MB)
Wheel-Trans Customer Handbook
(PDF 2 MB)
Wheel-Trans eligibility application
(PDF 550 KB)
Mobility on the TTC
Watch our YouTube video about using mobility devices on the conventional TTC system. This external link will open in a new window.
Support Person Assistance Card
Learn about the support person assistance card.