Wheel-Trans 10-Year Strategy

The Wheel-Trans 10-Year Strategy was developed in response to the need to:

• offer our customers spontaneity of travel
• be inclusive and a part of the community
• help ensure and foster dignity
• expand our customers’ travel opportunities
• improve customer service

The strategy also addresses new legislative requirements contained with the Accessibility for Ontarians with Disabilities Act (AODA) and recommendations provided by the City of Toronto Auditor General.

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The below sessions will focus on collecting feedback from grandparents, parents, guardians and any customer who travels with an infant on Wheel-Trans. We will also be gathering feedback on the use of Skype for the appeals process.

Wednesday, January 15, 2020 – Toronto City Hall, Committee Room #3

• 11:30 a.m. to 1:30 p.m.
• 5:30 p.m. to 7:30 p.m.

Wednesday, January 22, 2020 – Toronto City Hall, Committee Room #3

• 11:30 a.m. to 1:30 p.m.
• 5:30 p.m. to 7:30 p.m.

In 2019, public meetings were held to provide updates on: the Wheel-Trans 10-Year Strategy, including the Family of Services Program, Access Hubs, Conditional Trip-Matching and Re-registration. Please see the public presentations link below for more details.