Wheel-Trans 10-Year Strategy

The Wheel-Trans 10-Year Strategy was developed in response to the need to:

• offer our customers spontaneity of travel
• be inclusive and a part of the community
• help ensure and foster dignity
• expand our customers’ travel opportunities
• improve customer service

The strategy also addresses new legislative requirements contained with the Accessibility for Ontarians with Disabilities Act (AODA) and recommendations provided by the City of Toronto Auditor General.

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In order to safely update our customers on the Wheel-Trans 10-Year Strategy, our annual public consultation will be held virtually in summer 2020. An e-mail blast with more information will be shared closer to the event date. Event details will be posted below.

In 2019, public meetings were held to provide updates on: the Wheel-Trans 10-Year Strategy, including the Family of Services Program, Access Hubs, Conditional Trip-Matching and Re-registration. Please see the public presentations link below for more details.