a customer using an accessibility ramp on a TTC bus.The Wheel-Trans 10-Year Strategy was developed in response to the need to:


  • offer our customers spontaneity of travel
  • be inclusive and a part of the community
  • help ensure and foster dignity
  • expand our customers’ travel opportunities
  • improve customer service

The strategy also addresses new legislative requirements contained with the Accessibility for Ontarians with Disabilities Act (AODA) and recommendations provided by the City of Toronto Auditor General.


The below sessions will focus on collecting feedback from grandparents, parents, guardians and any customer who travels with an infant on Wheel-Trans. We will also be gathering feedback on the use of Skype for the appeals process.

Wednesday, January 15, 2020 – Toronto City Hall, Committee Room #3

  • 11:30 a.m. to 1:30 p.m.
  • 5:30 p.m. to 7:30 p.m.

Wednesday, January 22, 2020 – Toronto City Hall, Committee Room #3

  • 11:30 a.m. to 1:30 p.m.
  • 5:30 p.m. to 7:30 p.m.

In 2019, public meetings were held to provide updates on: the Wheel-Trans 10-Year Strategy, including the Family of Services Program, Access Hubs, Conditional Trip-Matching and Re-registration. Please see the public presentations link below for more details.