The TTC is asking all transit customers to help slow the spread of COVID-19 in Toronto. We’re committed to keeping our customers and staff safe.

April 3, 2020

Please be advised due to operational system changes brought on by COVID-19, Wheel-Trans customer call outs to confirm next day trips will be made at 5pm starting Monday, April 6, 2020.

You will receive confirmation of your trip via phone. A message will be left confirming your trip if you are not able to answer the call at that time.

Please note that the new call out time will continue daily until further notice.

We thank you for your patience and understanding. 

April 1, 2020

Ontario’s chief medical officer Dr. David Williams is strongly urging Ontarians over 70 and those of any age with comprised immune systems or underlying health conditions to stay home. It is advised that people in these categories should avoid having visitors and should access their appointments and services by phone or online if possible. It is encouraged that individuals ask family and friends or neighbours for help with groceries, prescription pickups and other essential errands. We encourage customers to only book essential trips at this time to help contain the spread of COVID-19. Wheel-Trans is practicing a safe physical distancing process with all of our trips. We appreciate your co-operation and understanding during this difficult time.

March 27, 2020

As you may be aware, the Federal government has recently announced an Emergency Order under the Quarantine Act that requires all travellers entering into Canada from abroad by air, sea or land, to self-isolate for 14 days whether or not they have symptoms of COVID-19. Canada’s Health Minister has also announced that travellers entering into Canada from abroad who display COVID-19 symptoms will not be able to take public transit, taxis, and ride shares to travel home from the airport. The Federal government will be arranging private transport from the airport to get travellers home. The government says people who fail to comply with the order could face fines up to $750,000 and/or six months in prison.

Wheel-Trans is taking the direction of the Federal government seriously. We are asking all customers to please contact our Reservations Line at (416) 393-4222 if you are booking a Wheel-Trans trip from Pearson International or Billy Bishop Airports. You will be required to complete a questionnaire with one of our Reservationists when doing so. Booking a trip from these locations will not be available through our Self-Booking website.

Your understanding and co-operation during this time is appreciated.

Physical Distancing Process for Wheel-Trans

Our priority is to protect customers and employees from COVID-19 exposure. Wheel-Trans is doing everything possible to monitor and adjust the number of customers on each trip to maintain proper physical distancing. We appreciate your patience and understanding as we continue to find the best ways to keep you safe.

Fares and PRESTO - Wheel-Trans

Until further notice, no cash fares, TTC tokens, or TTC tickets will be accepted on Wheel-Trans and contracted sedan taxis. Customers can still pay with a PRESTO card or PRESTO ticket.

If you feel sick, please stay home.

Help fight the spread of COVID-19. Do not use public transit if:

  • You have a fever and/or new onset of cough or difficulty breathing; or
  • You have been in close contact with a confirmed or probable case of COVID-19.

Please book essential trips only

In a community effort to contain the spread of COVID-19 that is supported by Toronto Public Health, we are encouraging customers to consider booking essential trips only at this time. We appreciate your co-operation as we continue to work diligently towards ensuring the safety of all customers and employees.

Booking airport trips

As of March 20, 2020, until notified, we are asking all customers to please contact our Reservations Line at 416-393-4222 if you are booking a Wheel-Trans trip from Pearson International or Billy Bishop airports. Booking a trip from these locations will not be available through our Self-Booking website.

Customer Service Centre closure

Please be advised that the Customer Service Centre at 1900 Yonge Street, above Davisville Station, is closed until further notice.

The following alternate service options are available to you during this closure:

  • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations, or online at prestocard.ca
  • For general TTC Information you can contact our Customer Information office by telephone at 416-393-4636
  • To submit a complaint or compliment about the TTC, contact Customer Service by telephone at 416-393-3030 or submit online
  • Photo ID Services are not available at Davisville station at this time

Wheel-Trans in-person applications

The closure of the Customer Service Centre may impact Wheel-Trans in-person applications.

  • We will no longer be accepting Wheel-Trans applications in person that are dropped off at this location. Completed applications should be sent by one of the following methods to the attention of Wheel-Trans Application:

    By mail: 580 Commissioners Street, Toronto, Ontario, M4M 1A7
    Email: WTEligibility@ttc.ca
    Fax to: 416-338-0126

    Learn how you can apply and get an application
  • Post-Secondary or Support Person ID card applications or photos will not be accepted in person or processed until further notice.

Booking a trip to a hospital or COVID-19 testing facility

Safety is our top priority at the TTC. At this time, we are asking all customers to please contact the Wheel-Trans Reservations Line at 416-393-4222 if you are booking a Wheel-Trans trip to a hospital or COVID-19 testing facility. Booking a trip to these locations will not be available through our Self-booking website. We will continue to post updates as information becomes available.

Wheel-Trans cleaning and safety initiatives

Wheel-Trans buses that are out for service carry about 20 customers per vehicle with the majority of customers in mobility devices. If there are any incidents on a Wheel-Trans bus such as an illness or a customer coughing, the vehicle is taken out of service to be cleaned. Wheel-Trans operators always wear gloves.

Here is a summary of additional ongoing safety initiatives taken by Wheel-Trans since January 30, 2020, to help protect our employees and customers:

  • Wheel-Trans vehicles are receiving extra cleaning
  • Wheel-Trans operators have been fitted for masks
  • Wheel-Trans Division is cleaned and all touch points are wiped down Wheel-Trans staff have received extra disinfecting wipes for personal workstations
  • Wheel-Trans offices continue to receive a regular thorough clean
  • Employees have been notified of operational procedures for handling a customer who self-discloses that they have COVID-19

More information on COVID-19

The TTC continues to provide regular updates to the public and follow the recommendations of Toronto Public Health.

Customers and TTC employees looking for additional information are encouraged to visit Toronto Public Health's website. A number of health and safety notices have also been issued to employees. Any further questions related to exposure or symptoms should be directed to Toronto Public Health at 416-338-7600.

Frequently Asked Questions about COVID-19.