Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway station

What’s new at Wheel-Trans

Family of Services Pilot now includes connections to bus stops

Wheel-Trans customers can now book trips to select conventional bus stops across the city as part of the Family of Services Pilot.  The thoughtfully selected stops are along five designated routes:  29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge. Connecting Wheel-Trans customers to bus stops is an important milestone along the TTC’s journey to provide Wheel-Trans customers with more independent and flexible travel options. Learn more.

Exciting changes to Late Cancellation and No-Show Policy

A new Wheel-Trans Late Cancellation and No-Show Policy that better meets customer needs has been developed. The new policy provides customers with more flexibility by extending the cancellation window and relaxing the number of late-cancellation, no-show and cancel-at-the-door occurrences customers can have in a month.

Learn more about the changes and how this new Late Cancellation and No-Show Policy puts customers first.

Community Bus Pilot Brings More Service to Two Routes

On September 5, 2017 TTC kicked-off a nine-month Pilot project along two of its five Community Bus routes – 400 Lawrence Manor and 404 East York. Along these routes, bus will run more frequently and stop in front of added destinations. These improvements mean customers close to these routes will have more accessible and convenient options to get around their neighbourhood. Learn more.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca