Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

What’s new at Wheel-Trans

This weekend, Friday June 15 – Saturday June 16 the TTC will be at People in Motion 2018, Canada's largest exhibition for people with disabilities.

The TTC booth will feature:

  • A low-floor accessible TTC bus where customers can practice boarding, securement and disembarking procedures, assisted by a Transit Operator
  • Information on accessibility improvements to conventional TTC (bus/streetcar/subway)
  • Updates on the Wheel-Trans 10 Year Strategy including new programs such as Family of Services, Community Bus enhancements and Travel Training
  • ACAT members answering questions and gathering feedback on TTC accessible services
  • Registration for travel training to learn how to use TTC conventional fixed-route services such as bus, subway and streetcar.

Using the TTC Accessible Transit Network?

Unlike in previous years, no shuttle bus service will be provided. For accessible transit service, take the 12A Kingston Road bus at Victoria Park or Kennedy stations and take it to 3701 Danforth Avenue (Variety Village).

Map of the 12 Kingston Rd bus route

For assistance in planning your trip call TTC Customer Information at 416-393-4636, or visit

Booking your Wheel-Trans trip?

Go to to book online or call the RideLine at 416-397-8000 to book your rides.

To choose your destination choose “Landmark Type,” then ”CommCntr/Attrn/Office/Library/Rel/Park” and then choose “Variety Village, Main Ent (3701 Danforth Ave, Scarborough). Landmark note – use main entrance.

Occupational Science & Occupational Therapy University of Toronto

Are you a new user of Wheel-Trans, Transhelp or Mobility Plus?

Have you had a brain injury (non-physical)?

You may be eligible for a research study!

We would like to interview individuals who have started using Wheel-Trans, Transhelp, or Mobility Plus since January 2017.

We would like to know about your experiences with getting around the community. 

The interview will take approximately 1 hour at a location convenient to you. Remuneration will be provided for study participation.

Eligible persons:

On-going problems with ability to remember and/or learn
Started using Wheel-Trans, Transhelp, or Mobility Plus after January 1st 2017

Participation is confidential!

For more information, please call 416-946-3724 or e-mail

Community Bus Information Sessions

The TTC is hosting information sessions about the 400 Lawrence Manor and 404 East York Community Bus service. You are invited to join us to learn more about this fully accessible and convenient neighbourhood bus service.

Information Session Details

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Family of Services Pilot now includes connections to bus stops

Wheel-Trans customers can now book trips to select conventional bus stops across the city as part of the Family of Services Pilot.  The thoughtfully selected stops are along five designated routes:  29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge. Connecting Wheel-Trans customers to bus stops is an important milestone along the TTC’s journey to provide Wheel-Trans customers with more independent and flexible travel options. Learn more.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and