LRT Plan for Toronto

Commissioners received a detailed presentation from TTC staff on the four Light Rail Transit (LRT) projects for Toronto. The board directed staff to consult with Build Toronto and Infrastructure Ontario on the development potential for the Eglinton Crosstown underground station sites and report back to the Commission on the results of those discussions.

The Commission also approved a request for Metrolinx to provide immediate funding for the Finch West LRT connection to the Toronto-York Spadina Subway Extension, at Keele West Station, in order to pre-build the underground access connection with the subway extension in advance of the full funding for the construction of the Finch West LRT.

The four projects are: Eglinton Crosstown LRT, Sheppard East LRT, Finch West LRT and Scarborough RT conversion and extension. Each is included in the Metrolinx Big Move regional transportation plan, and are part of Metrolinx’s 15 priority projects, which are associated with the Big Move.

Customer Satisfaction Survey

TTC staff presented the results of its first Customer Satisfaction Survey. The phone survey of Toronto households is conducted by an external marketing firm on a weekly basis, with results being reported quarterly. Customers that have travelled on the TTC within the last month are asked to rate their last journey out of 10 in 22 different categories. Here are some of the survey results:

  • 76% said the TTC provided good-to-excellent service.
  • 88% ranked personal safety on the system good-to-excellent.
  • 67% ranked helpfulness and appearance of staff good-to-excellent.
  • 60% believed the TTC to be good-to-excellent value for money.
  • 59% rated station cleanliness good-to-excellent.
  • 67% ranked bus ride smoothness good-to-excellent.
  • 75% ranked streetcar ride smoothness good-to-excellent.

Wireless network in the subway

Commissioners received a status report on the design, supply, installation, hosting and maintenance of a wireless network in the subway system. A Request For Proposal to three pre-qualified proponents (Bell Mobility Incorporated, Broadcast Australia Limited and Extenet Systems) is scheduled to be released in early May. TTC staff plans to report back to the Commission with a recommendation for award later this year.