Putting the customer first

The Board approved the following request presented by TTC Chair Karen Stintz: To enhance customer service and to maximize investment of taxpayer dollars and existing GO Transit infrastructure, TTC staff engage appropriate staff at Metrolinx about implementing a pilot project to integrate GO and TTC fares through Presto card technology at Bloor GO Station and the Exhibition GO Station. TTC staff are to report back with an update at the November Commission meeting.

TTC Board acknowledges ACAT member Sam Savona

On behalf of the TTC Board and all TTC employees, Chair Karen Stintz publicly congratulated Sam Savona, member of the Advisory Committee on Accessible Transit on receiving the Ontario Medal for Good Citizenship. It’s one of the highest honours presented to citizens by the Province. Savona had recently accepted the medal at Queen’s Park from Lieutenant Governor David Onley.

Yorkdale Fatality Investigation Report

Board Members received a presentation and report from TTC Head of Safety and Environment John O’Grady on last year’s maintenance employee fatality at track level, near Yorkdale Station on the Yonge-University-Spadina line. The Yorkdale Fatality Investigation Report outlines the causal factors and numerous recommendations and corrective actions (some of which have already been implemented) to prevent such an incident from occurring again. On Sept. 14, 2012, Road Master Peter Pavlovski lost his life on the job. He was 49.

New signage pilot underway in the subway

The Board received a presentation from Acting Chief Service Officer Chris Upfold on a pilot being conducted at Bloor-Yonge and St George interchange stations to improve wayfinding signage and standards. The new standards being proposed are designed to bring a simple, non-fussy and accessible-to-all approach to information customers see and use in TTC stations, printed materials, maps and online. Key elements of the pilot include the introduction of subway route numbering, simplified signage and redesigned maps that allow riders to make self-navigation decisions quicker and with more clarity. The classic TTC subway font type will be expanded to station entrances, fare booths and track-level signs.