535 Million Riders

  • In 2014, the TTC set an all-time record of 535 million rides, surpassing its previous all-time total of 525 million set in 2013.
  • TTC ridership has increased each year for the last 11 years. Total ridership in 2003 was 405.4 million.
  • The TTC is projecting a new annual record ridership of 545 million in 2015. Ridership broke the half-billion plateau for the first time in 2011.
  • The TTC also set a new record for single-day ridership with 1.875 million customers on Nov. 26, 2014 (excluding 2002 World Youth Days/Papal Visit). In 2014, there were 33 days in which the TTC carried more than 1.8 million rides in a single day.
  • On Sept. 27, 2013, the TTC carried its 29 billionth customer – or four times the world’s population – since its inception in 1921. With one billion customers carried approximately every 22 months, the TTC’s 30 billionth customer is expected in the summer of 2015.
  • Nearly 85 per cent of all local transit trips in the GTA are made on the TTC. With more than 1.7 million customers on an average weekday, the TTC maintains a cost-recovery rate of more than 70 per cent from the farebox – one of the highest on the continent.
  • The TTC has the third largest ridership in North America, after Mexico City and New York City – cities with populations greater than eight million people. 

People on a subway platform entering a subway train

Rider Stats (in millions)

2014: 534.8
2013: 525.2
2012: 514.0
2011: 500.2
2010: 477.4
2009: 471.2
2008: 466.7
2007: 459.8
2006: 444.5
2005: 431.2
2004: 418.1
2003: 405.4

2014 at a Glance

  • January 1: A new Support Person Assistance Card was introduced to permit one support person to travel with a fare-paying customer with a disability on a single fare.
  • February 19: City Council appointed Ward 9 York Centre Councilor Maria Augimeri as TTC Chair to a term of office expiring on Nov. 30. She replaced TTC Chair Karen Stintz.
  • March 3: The TTC launched a wayfinding signage trial at Bloor-Yonge Station using line numbers and colour-coding to identify Subway/RT lines.
  • March 30: The original Yonge Subway turned 60 years old. Canada’s first subway – and the first post-war subway to be built in North America – opened on March 30, 1954.
  • April 20: The TTC’s new, low-floor streetcar appeared in the Toronto Beaches Easter Parade accompanied by a CLRV, PCC and Peter Witt streetcar – the first time all four generations of the vehicles were seen together.
  • May: Blue priority seating was introduced on the new articulated buses. The blue-coloured seats began to appear on all vehicles to enhance the visibility of designated seating areas for persons with disabilities, the elderly and expectant mothers.
  • June 12: A commemorative plaque was unveiled at Wellesley Station to honour the diverse community hosting WorldPride 2014. The TTC also celebrated WorldPride with a special Family/Group weekend pass and a specially wrapped Pride bus.
  • July 7: The TTC’s online store, shop.ttc.ca, was launched, selling vintage posters, route maps and other merchandise.
  • July 11: Federal Finance Minister Joe Oliver visited Hillcrest to announce a new 10-year gas tax agreement flowing more than $8 billion directly to Ontario municipalities for top infrastructure priorities.
  • August 18: Union Station second platform officially opens for service, doubling platform capacity at the station.
  • August 19: The TTC Board unanimously approved Opportunities to Improve Transit Service in Toronto, a report outlining nine bus and streetcar service initiatives that can be implemented in the short- to medium-term to improve the quality, reliability, comfort and convenience of transit service in Toronto.
  • August 31: The first, new accessible streetcars (#4400 and #4403) were launched into revenue service on the 510 Spadina route. The low-floor cars were operated by Eddie Braga and Anna Nisiewicz. The 510 became a proof-of-payment route and accessible to riders using wheelchairs and scooters.
  • November 24: Dufferin Station elevators entered service, making it the TTC’s 33rd accessible Subway/RT station.
  • November 30: New streetcars #4400 and #4404 were the first of two vehicles on the 510 Spadina route to be activated with PRESTO smart card technology.
  • December 3: City Council appointed Ward 15 Eglinton-Lawrence Councillor Josh Colle as TTC Chair. He replaced TTC Chair Maria Augimeri.
  • December 8: New Toronto Mayor John Tory and new TTC Chair Josh Colle announced that proof-of-payment and all-door boarding would be effective on Jan. 1, 2015 on the 504 King, the TTC’s busiest surface route.
  • December 9: Seven elected Councillors appointed to the TTC Board were sworn in prior to the first meeting at City Hall.
  • December 16: Mayor John Tory and TTC Chair Josh Colle announced expanded debit/credit payment for tickets, tokens and passes effective on Jan. 1, 2015.
  • December 19: Lawrence West Station elevators entered service, making it the TTC’s 34th accessible Subway/RT station.
  • December 31/January 1, 2015: For the second consecutive year, the TTC offered free New Year’s Eve rides courtesy of Corby Spirit and Wine.

Unlocking Gridlock

A simple solution to unlocking gridlock: in the A.M. rush it takes 55 cars* to carry 61 commuters who can otherwise be comfortably seated on one articulated streetcar heading downtown.

First image in a sequence of four, a downtown Toronto street congested with traffic. Second image of four, the cars are removed, but the drivers remain in their seats on the street, still taking up a large amount of road space. Third image of four, all the drivers and their seats are repositioned into the same space taken up by one streetcar; all streetcar riders are comfortably seated. Fourth image of four, a TTC streetcar is positioned in the same spot, clearly showing the decrease in road congestion.

*Average 1.11 automobile occupancy for inbound trips to the city of Toronto.

Modernizing the TTC

Our Vision

A transit system that makes Toronto proud.

Our Mission

To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of Safety, Service and Courtesy.

Our Challenge

To keep Toronto moving as we transform public transit and modernize the TTC.

Our 7 Strategic Objectives

To keep the TTC moving in the right direction, the TTC has defined seven strategic objectives to help realize Our Vision. They are: Safety, Customer, People, Assets, Growth, Financial Sustainability and Reputation.

Our Core Value

Valuing time. For most, public transit represents the fastest and most cost-effective way to move around Toronto. At the TTC, this means valuing both the quality and quantity of time our customers spend with us. Valuing time lies at the heart of everything we do and everything we measure – it’s a strong and deep-seated principle that will guide us forward.

Key Performance Indicators (KPIs)

Among the tools and targets that will help in the drive to modernize the TTC is the Key Performance Indicators. The TTC measures critical items, such as punctuality, reliability, financials, and safety and security. A daily report shows at a glance how the TTC did on the previous business day to meet its commitment to provide punctual Subway/RT, bus and streetcar service, as well as reliable up-time availability of elevator and escalator service in subway stations. The KPI also includes a Customer Satisfaction Survey/Mystery Shopper Survey, which is valuable for measuring what customers are saying and feeling about the TTC. As well, each month the CEO’s Report presented to the TTC Board and public provides greater detail on performance, creating greater accountability to our customers.

TTC Stop Stats

10,220
Total number of service stops served by TTC vehicles in Toronto and the GTA.

8,726
Total number of bus stops (inside Toronto).

791
Total number of bus stops (outside of Toronto served by contracted TTC vehicles).

703
Total number of streetcar stops (all inside Toronto).

7,618
Total number of accessible stops.

4,162
Total number of stops with shelters.

Request Stop Program

Any TTC customer who is travelling alone by bus, between 9 p.m. and 5 a.m., can take advantage of the TTC’s Request Stop Program. Request Stop allows a customer who may be feeling vulnerable to exit the bus at a location between regular TTC stops. Here’s how it works:

  • When the customer is at least one TTC stop ahead of where he or she would like to exit the bus, he or she will advise the Operator that a Request Stop is being made. Please note that the Operator must be able to stop the bus safely to meet the request.
  • The customer will exit the bus by the front doors. The rear doors will remain closed. Reminder: Request Stop is not available on streetcars. Streetcars travel in the middle of the roadway too far from the sidewalk to let customers exit the vehicle safely at an unmarked stop.

Stops Between Stops

TTC Operators may exercise discretion when it comes to stopping their bus between regular TTC stops for any customers expressing a genuine need to exit the vehicle, regardless of gender or time of day. The only restrictions are:

  • Whatever the location, the TTC vehicle must be able to stop in a safe manner.
  • The Operator must have an unobstructed view out of the front doors and must be able to inspect the bus mirrors.
  • Whatever the reason to stop between stops, the person making the request must truly be in need (i.e. personal safety or has a disability).

Official Opening Dates

  • Yonge Subway (Eglinton to Union): March 30, 1954
  • University Subway (Union to St George): February 28, 1963
  • Bloor-Danforth Subway (Keele to Woodbine): February 25, 1966
  • Bloor-Danforth Subway Extensions to Islington and Warden: May 10, 1968
  • Yonge Subway Extension to York Mills: March 30, 1973
  • Yonge Subway Extension to Finch: March 29, 1974
  • Spadina Subway (St George to Wilson): January 27, 1978
  • Bloor-Danforth Subway Extensions to Kipling and Kennedy: November 21, 1980
  • Scarborough RT: March 22, 1985
  • North York Centre Subway Station: June 18, 1987
  • Harbourfront Light Rail Transit: June 22, 1990
  • Spadina Subway Extension to Downsview: March 31, 1996
  • Spadina Streetcar: July 27, 1997
  • Harbourfront Extension: July 21, 2000
  • Sheppard Subway (Sheppard-Yonge to Don Mills): November 22, 2002
  • York University Busway: November 20, 2009

Governance

The TTC is responsible for establishing, operating and maintaining a local passenger transportation system within the urban area of the city of Toronto.

The TTC is a City of Toronto board and a body corporate. The TTC is governed by an 11-member Board consisting of both City Councillors and members of the general public.

The Board establishes service and fare levels to ensure that customer demand is met and budgets are balanced. The Board also: approves corporate policies relating to the operations of the TTC and its employees; directs labour and employee relations matters; and provides oversight in relation to the establishment, operation and maintenance of the transit system.

The TTC is responsible for presenting its Board with a balanced budget each year. City Council approves the annual operating subsidy it makes to the TTC. Decisions on fare and service levels are made by the Board.

Board meetings are generally held monthly in public to review policy and operating matters of the TTC. All members of the Board serve at the pleasure of City Council.

Councillors are appointed to the TTC Board by City Council on recommendation of the City of Toronto Striking Committee. Citizen members are appointed to the TTC Board by City Council through the City’s Public Appointments process. The TTC Chair is elected representative appointed by a vote of City Council. The TTC Vice-Chair is a citizen member appointed by a vote of the TTC Board.

Crisis Link

  • Crisis Link is a program available on every subway platform. It’s designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area at each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.
  • The TTC, in partnership with Distress Centres and Bell Canada, provides Crisis Link to offer hope to those at risk of suicide.
  • The phone call is free and confidential. 
Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.
  • In 2012, Crisis Link earned the TTC a Corporate Leadership Award from the Canadian Urban Transit Association. In 2011, the TTC received the Arnold Devlin Community Service Award, presented by the Ontario Association for Suicide Prevention, in recognition of its suicide prevention programs: Crisis Link, Gatekeeper and Acute Psychological Trauma.

Growth and Expansion on the TTC

ATC

The TTC is installing a state-of-the-art subway signalling system that will pave the way for an Automatic Train Control system, which is a Communications Based Train Control system. The new signalling system, which will provide for 25 per cent additional train capacity, is scheduled for full operation on Line 1 (Yonge-University-Spadina) by 2020.

Leslie Barns

The TTC is building a new streetcar maintenance and storage facility at Leslie Street and Lake Shore Boulevard East. The Leslie Barns will house the new fleet of accessible streetcars. The modern 26,000-square-metre carhouse, which is being built to Toronto Green Standard, will be equipped with up to 30 service bays. The new carhouse will have a green roof, a streetcar simulator training room, storage tracks, a substation and a storm water management pond.

PRESTO

The first two new streetcars activated with PRESTO smart card technology entered revenue service on November 30, 2014. The TTC is working jointly with Metrolinx to adopt the PRESTO fare card system across the transit system. PRESTO payment is currently available at 15 stations and on all new, low-floor streetcars. The next phase of the project will see PRESTO expanded to 11 additional subway stations by July 2015 and to the streetcar fleet, including both legacy and the newest-generation streetcars. Expansion to the TTC bus fleet, and the remainder of the subway system, will occur during 2016. When fully deployed the TTC will be the largest transit system in Canada using PRESTO, with more than 10,000 devices on more than 1,900 vehicles and in all subway stations (including the Spadina Extension). The TTC and Metrolinx signed a master agreement to supply the PRESTO smart card technology across the system in November 2012.

60 Years Yonge

Canada’s First Subway turns 60

It was dubbed “S” Day. On March 30, 1954, the TTC opened a new era in transportation for the nation with the operation of Canada’s First Subway. The 7.4-km Yonge Subway stretched from Eglinton to Union. The Yonge line was the first post-war subway to be built in North America, and on March 30, 2014 it celebrates its 60th anniversary. Here are some facts about what went into making Canada’s First Subway:

  • Structural steel: 10,000 tons
  • Reinforcing steel: 14,000 tons
  • Rail steel: 4,200 tons
  • Cast-iron pipe: 420 tons
  • Cement: 1,400,000 bags
  • Sand (concrete): 170,000 tons
  • Gravel (concrete): 240,000 tons
  • Lumber 15,000,000 feet
  • Excavation: 1,710,000 cubic feet

Contact the TTC

TTC Routes, Schedules & Fares: 416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). TTY Line: 416-481-2523.

Lost & Found (Bay Subway Station): 416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). TTY Line: 416-338-0358.

Customer Complaints/Compliments: 416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Walk-in service to Customer Service Centre [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m., closed holidays); extended hours, 7 a.m. to 7 p.m. every Thursday, and the first and last business day of each month). TTY Line: 416-338-0357.

Metropass Discount Plan Office: 416-397-8827 (Monday-Friday, 8:30 a.m. to 5 p.m., closed weekends and holidays. Walk-in service for MDP Office [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m.; extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month).

TTC Photo ID Facility: Sherbourne Station, in-person visits weekdays, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 4 p.m., closed Sunday and holidays. Not accessible by elevators.

Elevator Service Status: 416-539-LIFT (5438) or 416-393-4636, press 5, then 2.

TTC online: The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at www.twitter.com/TTCnotices or like the TTC on Facebook at www.facebook.com/TTCnotices or post a comment or suggestion at .www.twitter.com/TTChelps. To receive Subway/RT service disruption notifications by e-mail, go to ttc.ca and register under Service Advisories. E-mail alerts include a route filtering feature and elevator status updates.

Wheel-Trans: Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; TTY 416-393-4555, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.

TTC mailing address: 1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2
Switchboard: 416-393-4000
Website: ttc.ca