The following chart illustrates the TTC continuous improvement model that starts and finishes with the Strategy and Customer Experience Group, representing the voice of the customer:

Continuous loop of improvement with the customer at the center of the model.

Pre-day of operations

  • Strategy And Customer Corporate Services Experience
    • Identifies customer needs and develops service offers and standards
    • Analyzes results and identifies areas of improvement
  • Coporate Services
    • Provides logistics, people and processes
  • Engineering Contruction and Expansion
    • Enhances physical capability and assets

Day of operations

  • Operations provides
    • Back-of-house support and maintains the infrastructure
  • Service Delivery
    • Delivers front of house customer service