Overall customer satisfaction has improved in the first half of 2013

  • 72% in Q4 2012 vs. 79% in Q2 2013

Number of indices show positive trends in Q2 2013, including:

  • Wait time for all modes of TTC
  • Duration of trip for bus and streetcars
  • Level of crowding in subway (in vehicle and on platform) and streetcars
  • Cleanliness of subway vehicles
  • Announcements on streetcars (ease of hearing and helpfulness)

Areas of highest customer satisfaction include (+80% for Q2 2013):

  • Length of time subway and bus trip took
  • Quality of subway announcements at each stop
  • Personal safety while travelling on subway, bus, streetcar
  • Ease of hearing announcements on bus
  • Bus and streetcar operator appearance

Areas of lowest customer satisfaction include (≤55% for Q2 2013):

  • Helpfulness/clarify of subway announcements about delays
  • Maps and information inside bus/streetcar

Perceived value for money is comparable to 2012, with 90% rating values as “average” or better.