The information on this page is intended for TTC Employees. Customers can learn more about health and well-being on the TTC by visiting Toronto Public Health.

In addition, customers and employees can visit the TTC’s Coronavirus update page and COVID-19 FAQ for more information.

For updates on COVID-19 cases in the TTC’s workforce, view the case update page.

TTC employees play a vital role in keeping the city moving. Your commitment to the city and to our customers maintains a safe and reliable public transit service during these uncertain times. Thank you. This is what we do, and you’ve delivered. This page includes resources to help keep you safe, supported and informed throughout the duration of the COVID-19 pandemic.

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Bus boarding and payment changes on TTC buses

Starting July 2, 2020 customers will be able to board TTC buses through both the front and rear doors. Customers paying by cash, TTC tickets or tokens should board through the front doors and take a transfer from the elastic on the side of the operator’s barrier door. The plastic transfer sleeve will be installed on the side of the operator’s barrier on all buses and inside the door of Community Buses. If you are unable to take a transfer from the elastic, please ask the operator for assistance. Customers paying by PRESTO card or PRESTO Ticket can board the bus through either the front or rear doors. PRESTO card or PRESTO Ticket customers must tap their PRESTO card or PRESTO Ticket every time they board a bus or streetcar on the street or enter a subway station. Tapping deducts their fare, validates their two-hour transfer or verifies their monthly pass.

Masks or face coverings mandatory on the TTC

Masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

To support our customers in this change we will be employing a one-time targeted strategy to distribute one million non-medical masks. Half of the masks will be distributed to TTC customers in the community through a partnership with the City of Toronto Poverty Reduction Office and affiliated agencies. The other half will be distributed by TTC employees through a rotating campaign in TTC stations, in Wheel-Trans and at high traffic bus interchanges. Please note that the masks are one-time use only (disposable).

The TTC will not be enforcing the use of masks or face coverings. Customers who do not have a mask or face covering will still be permitted to board TTC vehicles. Not all medical or other conditions are visible.

*TTC By-law No. 1, s. 3.13(a)

These face coverings are required as a safety precaution as more customers return to the system and physical distancing becomes more challenging. Information on face coverings, including how to create a no-sew face mask.