General PRESTO questions

Where can I buy a PRESTO card?

  • Fare Vending Machines at subway stations
  • Shoppers Drug Mart locations
  • Online at prestocard.ca External link opens in new page
  • TTC’s Customer Service Centre above Davisville Station
  • Pre-loaded adult and a * limited quantity of pre-loaded senior PRESTO cards ($20 including $6 issuing fee) are available at the Gateway Newstands in the following stations:

  

    • Bathurst*
    • Bay*
    • Bloor-Yonge*
    • Broadview*
    • Castle Frank
    • Chester 
    • College*
    • Coxwell
    • Davisville
    • Donlands 
    • Don Mills (Bus Bay)
    • Dundas south / north*
    • Dundas West 
    • Dufferin*
    • Dupont*
    • Eglinton
    • Eglinton West 
    • Finch*
    • High Park 
    • Islington*
    • Jane
    • Kennedy
    • King*
    • Kipling*
    • Landsdowne 
    • Lawrence West 
    • Main Street*
    • Museum
    • Old Mill
    • Osgoode*
    • Ossington*
    • Pape
    • Queen south / north*
    • Royal York
    • Runnymede
    • Scarborough Centre
    • Sherbourne*
    • Sheppard West*
    • Sheppard-Yonge*
    • Spadina*
    • St Andrew*
    • St Clair*
    • St Clair West
    • St George*
    • St Patrick*
    • Union*
    • Victoria Park
    • Warden 
    • Wellesley*
    • Wilson
    • York Mills*
    • Yorkdale*

If you purchased a pre-loaded senior card from a Gateway Newstands location you do not need to set a senior fare. It is already set on the card. Note: Seniors must show government issued photo identification or a TTC senior photo identification card to set a senior concession on a PRESTO card.

How do I change the fare type on my card?

All PRESTO cards are automatically set to deduct an adult fare. You can have your PRESTO card changed to a child, youth, post-secondary student or senior card at:

  • Shoppers Drug Mart locations
  • The TTC’s Customer Service Centre above Davisville Station
     
    You must have government issued identification or your TTC post-secondary photo identification card with you, in order to have your PRESTO card changed from an adult card to a child, youth, post-secondary student or senior card. TTC post-secondary photo identification cards are available at the TTC’s photo centre at Sherbourne Station. The card costs $5.25 (cash only).

 

Where can I use my card?

PRESTO can be used on all TTC streetcars, buses, including Wheel-Trans and accessible taxis (sedan taxis do not yet accept PRESTO, you must pay by cash, ticket or token) and at every subway station entrance. It can also be used on GO Transit, Union Pearson Express, eight other Greater Toronto Area transit agencies and on OC Transpo in Ottawa.

When do I tap my card when riding TTC?

Tap your PRESTO card every time you enter a subway station and whenever you board a bus or streetcar, regardless of whether it’s in a station or on the street. As long as you are within two hours from your first tap you will not be charged another fare. 

How do I load money or a monthly pass on to my PRESTO card?

You can add money (minimum load is $10) to your PRESTO card to pay your fare or you can load a TTC Monthly Pass or 12-Month Pass, which provides unlimited travel for one month, in the following ways:

Online:
  • At prestocard.ca. Online loads may take up to 24 hours before available for use on a PRESTO card.

Autoload - automatically puts money on your card whenever your balance falls below a set minimum balance chosen by you. If your card is registered, you can establish an Autoload contract using your credit card or bank account. Learn more at prestocard.ca External link opens in new page.

In person at:
  • Shoppers Drug Mart locations
  • Fare Vending Machines at TTC subway stations (money and monthly passes, except for the 12-Month Pass, it’s only available online at prestocard.ca External link opens in new page)
  • Self-Serve Reload Machines at TTC subway stations (money only)
  • The TTC’s Customer Service Centre above Davisville Station

Monthly passes are available for sale eight days before the end of the month until five days after the start of the next month.

 

What is a Self-Serve Reload Machine?

A Self-Serve Reload Machine is a machine you can use to load money onto your card or check your balance. Self-Serve Reload Machinesonly accept debit or credit cards.

What is a Fare Vending Machine?

You can use the Fare Vending Machine to purchase a PRESTO card, load it with money or a TTC Monthly Pass or check your balance. If you are a youth, post-secondary student or senior you must have a youth, post-secondary student or senior fare type on your PRESTO card before you can purchase youth, post-secondary or senior monthly pass.

Are there other ways to check my balance, other than at the Self-Serve Reload Machines?

  • You can check your card history at prestocard.ca External link opens in new page by calling 1-877-378-6123, or visiting the PRESTO Fare Vending Machine at various subway station entrances. 
  • A customer service representative at one of the other transit agencies that use PRESTO can check your balance and transaction history.

How do I register my card and why should I do so?

You can register your card online at prestocard.ca External link opens in new page. (this is also known as creating a My PRESTO Account). Registration has many benefits. Registered PRESTO cards can be replaced if lost or stolen and the cash balance will be restored. Only registered cardholders will be able to access their Public Transit Usage Statement online to help with a claim for the Federal Public Transit Tax Credit. Registering your card also means that you can take advantage of the Autoload feature, which means you’ll never have to worry about not having money on your card. You can drop to a negative balance to pay any single fare if you don’t have enough money loaded on the card. You will be charged a $0.25 fee once your card goes into a negative balance and you will need to load funds in order to use it for further travel.

After you create an account online, you need to wait up to 24 hours and then tap your card on a PRESTO device within 30 days.

What do I do if my card is lost or stolen?

Telephone - 1-877-378-6123 (follow options 7-1-1 for TTY) immediately (Monday to Friday, 6 a.m. to 10 p.m., and Saturdays, Sundays, and holidays from 9 a.m. to 9 p.m.)

Visit a customer service outlet at one of the other transit agencies that use PRESTO.

If your card is registered, your money is protected. Your card will be cancelled and your money will be transferred to a new card. You are responsible for any costs incurred on your card up to the first 24 hours after reporting its loss. You will need to pay the $6 fee for a new card.

Can more than one person use the same PRESTO card?

PRESTO cards can be shared, but can only be used by one person to travel at a time. When using someone else’s card, be aware of the fare settings they may have, i.e. senior or student. You cannot use a card with a concession for which you are not eligible.

Does PRESTO have a mobile application?

No not at this time. PRESTO is actively investigating new customer interfacing systems such as mobile applications to further enhance the customer experience.

Can PRESTO cards be returned and the $6 issuing fee be reimbursed?

The $6 issuing fee covers administrative fees for the cost of the card and using the system and is not eligible for reimbursement. If you no longer require a PRESTO card but have funds on it, any amount can be refunded by completing a "Refund Form A (Mail-in)" External link opens in new window and mailing in both your PRESTO card and the completed form to:

PRESTO Card Refund
c/o PRESTO Finance Back Office
20 Bay Street, 2nd Floor
Toronto, ON M5J 2N8

If the balance on your card is less than $50, you may complete "Refund Form B (Station)" External link opens in new window and bring the form along with your PRESTO card to a Customer Service Outlet for a refund at the Customer Service Outlet.

A processing fee equal to 4% of the total value to be refunded will apply to all refunds. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office.

As part of the refund process, customers should provide their PRESTO cards when completing a refund to close down their account and complete the refund transaction.

Using PRESTO on the TTC

What fare will I be charged?

The adult fare is $3.00, senior/youth is $2.05 and children still ride for free! To pay a senior/youth or post-secondary fare, you will need to set a senior/youth or post-secondary student fare type on your PRESTO card. This can be done at Shoppers Drug Mart locations or the Customer Service Centre at Davisville Station, 1900 Yonge Street. You must show government issued identification or your TTC post-secondary student photo identification card to set your senior/youth or post-secondary student fare type on your card. Once the discount is set, your card will deduct your senior/youth or post-secondary student fare.

Are there any other discounts if I use PRESTO?

Yes. PRESTO card customers who transfer between TTC and GO Transit or UP Express will receive the following discounts:

  • Adults will save $1.50, students and seniors will save $0.55.
  • This discount will be available exclusively to PRESTO customers who pay as they go with their card balance. It is not available to customers who use a PRESTO monthly pass, cash, paper tickets, tokens or a TTC Monthly Pass on a PRESTO card.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

Can I still use a Metropass, ticket, token or cash to pay fare on TTC?

Yes, Metropasses, tickets, tokens or cash are still accepted across the TTC. Metropasses will be discontinued as of December 31, 2018. Tickets and tokens will be available for sale until August 3, 2019 and will be accepted until the end of 2019.

Can I purchase a TTC Monthly Pass on PRESTO?

Yes. TTC Monthly and 12-Month passes are available for sale from the last eight days of the month until five days after the start of the next month. Both passes provide unlimited travel for a month. Passes can be purchased online at prestocard.ca External link opens in new page, at Shoppers Drug Mart locations External link opens in new window. and from Fare Vending Machines at subway stations.
 
If you do not already have a PRESTO card you will need to purchase a card for $6. You can purchase a card from Fare Vending Machines at subway stations, from Shoppers Drug Mart locations, from the TTC’s Customer Service Centre and online at prestocard.ca External link opens in new page. Cards purchased online at prestocard.ca   take 7-10 business days to arrive in the mail. 

I have VIP pricing, what happens when PRESTO is rolled out across the TTC?

The TTC and PRESTO are reviewing options for how to continue to offer a similar program to the VIP program on PRESTO. Discussions are still ongoing and more details will be shared when they are available. VIP customers will continue to receive the VIP Metropass until the end of December 2018. After that you can either purchase a TTC Monthly Pass or 12-Month Pass on PRESTO.

Do I need to buy a PRESTO card if I only take a single ride or don’t use the TTC very often?

In the middle of 2019 you will be able to buy a paper PRESTO card called a PRESTO ticket. This card will primarily be used for single rides, although additional products such as round trip or multi-day travel may be offered. This paper PRESTO card will be available for sale from the Fare Media Vending Devices at subway station entrances. Eventually PRESTO tickets will also be available from Shoppers Drug Mart locations.

How will social service agencies and other organizations who distribute tokens to clients provide TTC fare?

Social service agencies and other organizations will be able to purchase paper PRESTO cards to distribute to their clients. They will be available for sale from the Fare Vending Machine at subway stations as well as from Shoppers Drug Mart locations. More information about this will be shared when details have been confirmed.

Children ride for free. Will they need a PRESTO card?

Children ages 6 to 12 will require a PRESTO card. It will not carry a balance but children will need to tap their PRESTO card every time they enter a subway station and whenever they board a bus or streetcar. To set a child fare type on a PRESTO card you must go to Shoppers Drug Mart locations External link opens in new window. or visit the TTC’s Customer Service Centre above Davisville Station. Cards cost $6 and require a minimum $10 load. The money won’t expire and can be used on other transit agencies that use PRESTO. Valid government issued photo identification is needed to set a child fare type.

How do I access the fare gates with small children?

Place your small child or children in front of you. Then tap your PRESTO card on the reader. When the gates open, your child or children should walk through first, and then you should walk through immediately behind.

What happens if my child (under 12) arrives at a TTC station or on a vehicle with a child concession on a PRESTO card (purchased from another transit agency where children under 12 are not free), what fare will he/she be charged?

The card reader will recognize the child is under 12 and no fare will be deducted. The paddles and/or turnstile will open and allow entry to the station. The card reader on the bus will beep twice and show a green check mark. 

Can I load daily or weekly passes on my PRESTO card?

A day pass will be available when the PRESTO ticket is introduced in 2019. A weekly maximum will also be introduced in 2019. Timing is still being finalized. More information will be shared when it is available.

When will the TTC stop selling and accepting tickets, tokens and TTC passes?

Tickets, tokens and TTC passes will be available for sale and use throughout 2018.  Metropasses will be available until December, 2018. Tickets and tokens will be available for sale until the middle of 2019 and will continue to be accepted until the end of 2019.

I have a lot of tokens. Can get a refund or exchange them?

We are reviewing options for customers who have a lot of tokens or tickets. A refund is one option we are considering. More information will be shared when it’s available. We encourage you to use your tickets and tokens before the end of 2019.

As a PRESTO card customer do I still need to take a paper transfer?

No, you are no longer required to take a paper transfer. When you tap your PRESTO card against a card reader at the start of your journey your transfer is written to the card at that time.

How long do I have before my transfer is no longer valid?

You have two hours from the first tap to complete your journey.

I don’t have a credit card. Can I buy and load my card with cash?

Yes. You can visit one of the Shoppers Drug Mart locations External link opens in new window. that sell PRESTO cards. You can also use one of the Fare Vending Machines at subway stations or come to the TTC’s Customer Service Centre at Davisville Station, 1900 Yonge St.,

PRESTO on TTC buses

Is PRESTO available on buses?

Yes. PRESTO is available on all buses.

With card readers at the front and back of the bus, does this mean I can board at the backdoor?

No. All-door boarding is not available on buses - only streetcars. The only time you can board through the backdoors, other than in a station is if the bus is a shuttle bus or if it is operating on a streetcar.

When should I take a transfer?

If you are paying by cash, ticket or token you should take a transfer. Otherwise you just tap your PRESTO card on the reader and your transfer will be applied to the card.

Transferring from bus to bus when one has been short-turned

Tap your PRESTO card on the card reader at the front of the bus when you board. Tap your card again when you board the next vehicle. As long as you are within two hours from your first tap you won’t be charged another fare. 

Do I need to tap on a bus in the paid area if I have already tapped into a subway station?

Yes you should tap your PRESTO card every time you board a bus or streetcar and whenever you enter a subway station. As long as you are within two hours from your first tap you won’t be charged another fare.

Do I need to tap into a subway station if the bus that I’m on doesn’t go into the paid area?

Yes. You will need to tap into the subway station however you won’t be charged a second fare.

How will operators know if my fare has been accepted from my PRESTO card?

There will be a green check mark on the card reader. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

There will be a green check mark on the card reader. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

There will be a red X on the card reader. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

Operators will ask you to tap your card on the reader at the back of the bus. If your card is declined again, you will need to pay by token or exact cash.

What if the PRESTO card readers are out-of-service on a bus?

If all PRESTO card readers are out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next bus or at a subway station.

Can I use my PRESTO card to pay the double fare that is required on Downtown Express Buses?

You can use your PRESTO card to pay one of the two fares required on Downtown Express Buses. However, you will need to pay the other fare by ticket, token or exact cash. PRESTO is working on a solution to allow customers to pay a double fare by the tap of a PRESTO card, which we expect to be in place by the end of 2017.

Can I use my PRESTO card to pay my YRT, Mi-Way and TTC fare on a TTC bus that travels outside of Toronto?

PRESTO readers on TTC buses that operate in York Region or Mississauga are not currently set up to collect YRT and/or MiWay fares, only TTC fares. You can use your PRESTO card to pay your TTC fare if you board the bus in Toronto. When you leave the bus in York Region or Mississauga you must pay your YRT and/or MiWay fare as you do today (TTC fare plus a supplement, cash or YRT and/or MiWay fare product). The same applies for the reverse. When you board a TTC bus in York Region or Mississauga you must deposit your YRT and/or MiWay fare or cash in the fare box. If you want to pay your TTC fare by PRESTO, you must tap your card when you leave the bus in Toronto.

PRESTO on TTC streetcars

How will TTC Fare Inspectors check my card on Proof-of-Payment routes?

You will be required to tap your card on the handheld card reader carried by the Fare Inspector to verify that you have paid your fare (tapped on).

Do I need to enter through the front doors of a streetcar if I’m paying my fare using PRESTO?

No. Streetcars have all-door boarding. If you are paying your fare with a PRESTO card, you can enter through any door that is equipped with a card reader.

What happens if my PRESTO card is declined?

You should tap your card on another card reader, if it is still declined you will need to pay your fare with something other than your PRESTO card.

If a bus is operating on a streetcar route, will it open all of its doors?

Yes. But you must have a valid Proof-of-Payment to show that you have paid your fare.

What do I do if I use PRESTO and my streetcar has been short-turned?

If your streetcar has been short-turned, you will need to exit the streetcar you are on and wait for the next card to arrive. Tap your card again when you board the next vehicle. As long as you are within two hours from your first tap you won’t be charged another fare.

PRESTO on Wheel-Trans

When will PRESTO be available on Wheel-Trans vehicles, accessible taxis and sedans?

PRESTO is available on Wheel-Trans buses and accessible taxis. PRESTO is not available on Sedan Taxis. If a Sedan taxi arrives to pick you up you will need to pay your fare by ticket, token, TTC pass or exact cash.

Where will I tap my PRESTO card on a Wheel-Trans vehicle or accessible taxi?

Your Wheel-Trans operator or accessible taxi driver will have a hand-held PRESTO card reader. Once you are settled in the vehicle, you will tap your card on the back of the reader.

What if I need help tapping my card?

That is ok. Your Wheel-Trans operator, support person or family member may tap your card for you.

Will my support person require a PRESTO card?

Yes. All support people will be required to have a PRESTO card. But for the time being you should continue to carry your current support person card. We will let you know when you need a PRESTO card.

Do I need to tap into a subway station if my Wheel-Trans vehicle drops me off outside of an accessible station?

Yes. However you won’t be charged a second fare. If the Wheel-Trans bus does drop you in the paid area, you will not have to tap your card inside the subway station.

How will operators know if my fare has been accepted from my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit one beep.

How will operators know if I have a senior/youth concession fare on my PRESTO card?

The screen on the card reader will be green. It will show the word accepted at the top with a green check mark in the middle. The reader will emit two beeps.

How will operators know if my PRESTO card has been declined?

The screen on the card reader will be red. It will show the word declined at the top with a red X in the middle. The reader will emit a horn-like sound.

What happens if my PRESTO card is declined?

You will need to pay by token, ticket or cash.

What if the PRESTO card reader is out-of-service on my Wheel-Trans vehicle or accessible taxi?

If the PRESTO card reader is out-of-service, you will be allowed to board and asked to tap your PRESTO card on the next vehicle.