May 11, 2011

The Toronto Transit Commission today announced a new customer service feature that will see station ambassadors at key downtown subway stations this summer, to assist customers and tourists alike with general transit information and directions to local attractions.

Portable kiosks, staffed by summer students, will feature a prominent display in select subway stations with a vicinity map and surface route options for the area. TTC ambassadors will assist customers with trip planning and general information about getting around Toronto on the TTC.

Starting today, the kiosks will be located at Yonge/Bloor, St. George, Queen’s Park, Dundas, Queen, Union and St. Patrick stations from 9 a.m. to 6 p.m. seven days a week. The TTC will also target other stations during special events this summer, such as Taste of the Danforth.

The TTC took on a renewed customer service focus in 2010, striking an independent panel to review customer service in Toronto. The Customer Service Advisory Panel recommended the creation of information kiosks, with a focus on customer engagement, answering questions, and explaining service disruptions to improve the TTC experience for long-term and first-time users.

The TTC will assess this summer’s program to determine next steps in making information kiosks a permanent fixture across the system.

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